Join the Schwartz Center Team!

The Schwartz Center for Compassionate Healthcare is an independent, nonprofit organization based at Massachusetts General Hospital in Boston. Our mission is simple, but compelling: to promote compassionate care so that patients and their healthcare providers relate to one another in a way that provides hope to the patient, support to caregivers, and sustenance to the healing process. We are currently accepting applications for the following positions:

  • Program Coordinator
  • Director of Communications
  • Development and Events Coordinator
  • Development Intern – Summer 2018


Program Coordinator

 

ABOUT YOU:

You love customer service. You have experience planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain new members. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
The Program Coordinator is responsible for supporting the member relationship throughout the membership life cycle. Responsibilities include managing the membership life cycle; supporting the Schwartz Rounds program; and oversight of invoicing process.  This position works closely with the entire Membership Team and reports to the Director of Member Operations.

 

Member Experience Support

  • Develops positive relationships and provides ongoing support for Schwartz Center prospects and members.
  • Works with legal counsel and member sites to draft, process and execute membership agreements.
  • Oversees the member pipeline and conducts informational webinars for prospective Schwartz Center members.
  • Manages the on-boarding process for all new members; processing intake forms, responding to member questions, coordinating informational webinars, distributing welcome and start up materials.
  • Works with staff to maintain internal and external Schwartz Rounds schedules.
  • Manages the Membership Team central email boxes and responds in a timely manner.
  • Works closely with the Systems Integration Manager to ensure data integrity in Salesforce CRM and across organization databases.
  • Works closely with the Senior Accountant on membership invoicing.
  • Schedules member and staff interviews on an ongoing basis.
  • Reviews and responds to Schwartz Rounds evaluations.
  • Oversees member invoicing process.
  • Management, tracking and reporting of:
    • Fee waivers
    • GNYHA members
    • Members by region
    • Training and consultation visits
  • Assists Director Member Operations with reports on progress of membership and registrations on a monthly, quarterly and annual basis.

 

Team Support

  • Coordinates, posts and interviews Membership team interns.
  • Supervises Membership interns and volunteers who assist with Membership team related projects.
  • Assists with special projects as assigned.
  • Serves as backup for Membership team members as needed.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 2-3 years customer service experience.
  • A customer-service approach to serving member and colleagues.
  • Good communication skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Salesforce or other database experience preferred.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better health care world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Program Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new window will pop up)
4) In the Job Number field, type in the Job ID number 3046750
5) Follow the online instructions from there

 


Director of Communications

 

ABOUT YOU:

You understand healthcare. You love both strategy and implementation. You have experience in communications, public affairs and/or media relations either at an agency or in-house for a nonprofit and/or healthcare organization. Your experience spans both planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center Community. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
Reporting to the Associate Executive Director, the Director of Communications is responsible for overseeing and implementing the Schwartz Center’s communications and marketing activities. The Director will own and maintain the Schwartz Center’s brand standards and guide overall messaging and positioning. The Director will also assume primary responsibility for many of the Schwartz Center’s communications activities, including its electronic, web, digital and print communications, social media, and media relations and outreach. As necessary, the Director will engage member organizations and external stakeholders to develop partnerships that advance Schwartz Center thought leadership, philanthropic and earned revenue opportunities.

 

Communications

  • Act as the project manager and quality control leader for communications and marketing functions for major initiatives including the National Compassionate Caregiver of the Year (NCCY) Award and the Compassion in Action Healthcare Conference.
  • Act as an internal consultant to Schwartz Center staff on communications-related projects, branding and messaging.
  • Assume primary responsibility for the Center’s website, including overseeing the design and layout of the site, making regular updates to keep the website fresh, and tracking website traffic.
  • Assume primary responsibility for the Center’s social media, including Facebook, Twitter, LinkedIn and YouTube, posting content daily to build the Center’s social media following and raising awareness of our programs and activities as well as issues related to the provision of compassionate care. Track and report social media metrics to measure progress.
  • Act as the Center’s primary media contact, fielding inquiries from reporters and editors and developing story ideas to pitch to lay and trade media and healthcare bloggers. Draft press releases, fact sheets, speeches and talking points.
  • Lead efforts to measure and analyze data on communications, digital assets and marketing efforts.
  • Act as one of the key liaisons with public affairs staff of member healthcare organizations, working with them to publicize the NCCY Award, the Schwartz Rounds program, national conference and other membership offerings as well as thought leadership activities.
  • Build partnerships with member and healthcare organizations to disseminate information to patients and families about compassionate care.
  • Work closely with the Center’s development and membership teams to ensure that development-related and program-related general communications strategies, messaging and timing are well coordinated.
  • Develop digital content such as the e-newsletter platform, social media and website.
  • Oversee the Schwartz Center’s trademarks.
  • Support and stand-in for the Associate Executive Director as necessary in engaging stakeholders, potential partners, media, thought leaders and others to advance fundraising, membership, thought leadership, education/training and earned revenue.
  • Manage the NCCY Award recognition nomination process and media outreach.
  • Assist as a project manager and key staffer in the successful development and implementation of the Compassion in Action Healthcare Conference.
  • Work with Director of Member Operations to develop a member only resource library, community gathering toolkit and other tools and resources as needed.

 

Administration

  • Supervise vendors, interns, consultants and temps on communications-related initiatives and activities.
  • Assist with special projects as needed.

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Strong management skills.
  • Media relations experience is required.
  • Experience with analyzing data relevant to communications and marketing strategies.
  • A customer-service approach to serving members, donors and colleagues.
  • Good communication skills.
  • Exceptional writing skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Director of Communications role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3055953
5) Follow the online instructions from there

 


Development and Events Coordinator

 

ABOUT YOU:

You love event logistics. You have experience planning and moving projects forward rather than just reacting. You see opportunities for improving events. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
The Development and Events Coordinator is responsible for implementing all Schwartz Center events and supporting the development team. The position will coordinate, plan, implement and manage the logistics of all Schwartz Center events, including ticketed functions, thought leadership and cultivation events, house parties, corporate breakfasts and all program events. This position will report to the Director of Development Operations and Communications, and will work closely with Associate Executive Director. S/he will also work closely with the communications and program teams on thought leadership and program activities. This person will also liaise with vendors and companies who manage the annual dinner and with the companies that underwrite the smaller events. The successful candidate will be part of a vibrant, growing team and must be willing to work across boundaries to accomplish the organization’s significant goals.

 

Event Coordination

  • Oversee all annual event logistics, including the Annual Kenneth B. Schwartz Compassionate Healthcare Dinner, Annual Compassion in Action Healthcare Conference, Thought Leadership events and Facilitation Trainings, as well as ad hoc events that advance the fundraising and program mission of the organization.
  • Coordinate site logistics with event locations, e.g. menu, layout, signage
  • Coordinate show logistics with event producers, e.g. staging, linens, center pieces, table set-up
  • Coordinate event AV needs, including possible videography and still photography
  • Coordinate cultivation events with assistance from Development team, Leadership Council and Board members.
  • Manage all tasks of the Opportunity Drawing Committee including prompting the solicitation and procurement of gifts, and promotion of the items before and during the annual dinner.
  • Communicate with internal stakeholders on event attendance and logistics.
  • Work closely with all support staff around event functions, such as Data Coordinator who is entering annual dinner registrations and gifts.
  • Represent the Schwartz Center on the Partners-wide Events Council, developing relationships with counterparts in peer institutions as well as in the meetings and hospitality industry for benchmarking and awareness of leading methods, techniques and trends.
  • Assist internal meeting presenters in developing and producing PowerPoint presentations, coordinate presentation materials and technology needs of speakers.
  • Help with outreach for dinner table names and seating chart

 

Administrative Support

  • Schedule and arrange internal meetings for the Development department.
  • Assist department in preparing for appointments, meetings, and presentations by anticipating, coordinating, reviewing and organizing related materials.
  • Confirm attendance for meetings as needed.
  • Coordinate travel for members of the team as needed.
  • Serve as a back-up for the main phone line.
  • Research and organize information on networking events
  • Recruits and manages interns who assist with development projects.
  • Other tasks as needed.

 

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 2-3 years of professional experience managing event logistics, administrative tasks.
  • A customer-service approach to serving donors and colleagues.
  • Proven track record of coordinating, scheduling and planning complex events.
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Salesforce or other database experience preferred.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint. Raisers Edge experience is preferred.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Flexibility to work some evenings and weekends as necessary.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Development and Events Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number  3055954
5) Follow the online instructions from there

 


Development Intern – Summer 2018

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs are run in hospitals and healthcare sites across the country. The Schwartz Center relies on charitable contributions from individuals, corporations, and foundations to carry out its work, so our development staff is engaged in a variety of fundraising activities.  Development Interns are an essential part of the development team. They provide day-to-day office support for fundraising activities, work extensively with the fundraising database, and assist in preparations for mailings and events. Development Interns receive training and build skills in The Raiser’s Edge, a fundraising software program used by many non-profit organizations.

Duties Include:

  • Researching potential funders;
  • Helping with preparations for events;
  • Updating donor information in the database;
  • Transcribing meeting notes;
  • Organizing materials for mailings;
  • Preparing donor acknowledgement letters;
  • General administrative support, which includes filing, photocopying, scanning, etc.;
  • Assisting with other development and events activities as needed.

Internship Period and Commitment: The Schwartz Center is seeking 1-2 Development Interns for the spring semester. Internships are part-time and unpaid with an expected commitment of 10 or more hours per week.  The schedule is negotiable, but must fit within the standard Monday – Friday work week.

Location:  We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and less than a 10-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10 minute walk from Charles/MGH on the Red Line.

Requirements:

  • Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
  • Development Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
  • Applicants should have an interest in fundraising or non-profit organizations and have strong communication and interpersonal skills.
  • Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply: Please email a cover letter and resume to Christina Parks at cparks@theschwartzcenter.org