Join the Schwartz Center Team!

The Schwartz Center for Compassionate Healthcare is an independent, nonprofit organization based at Massachusetts General Hospital in Boston. Our mission is simple, but compelling: to promote compassionate care so that patients and their healthcare providers relate to one another in a way that provides hope to the patient, support to caregivers, and sustenance to the healing process. We are currently accepting applications for the following positions:

  • Director of Communications and Programs
  • Member Experience Coordinator
  • Executive Assistant
  • Development Intern – Spring 2018


Director of Communications and Programs

 

ABOUT YOU:

You have an understanding of healthcare. You love both strategy and implementation. You have experience in communications, public affairs and/or media relations either at an agency or in-house for a nonprofit and/or healthcare organization. Your experience spans both planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center Community. You love teaching, mentoring and public speaking. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
Reporting to the Senior Director of Membership and Corporate Partnerships, the Director of Communications and Programs is responsible for overseeing the Schwartz Center’s communications and marketing activities. S/he will also manage the successful implementation of Schwartz Center training programs and educational initiatives. As necessary, the Director will engage member organizations and external stakeholders to develop partnerships that advance Schwartz Center thought leadership, philanthropic and earned revenue opportunities.

 

Communications

  • Act as the project manager and quality control leader for communications and marketing functions for major initiatives including the National Compassionate Caregiver of the Year (NCCY) Award, Compassion in Action Healthcare Conference and Compassion in Practice continuing education course.
  • Act as an internal consultant to Schwartz Center staff on communications-related projects, branding and messaging.
  • Serve as media liaison for the organization.
  • Lead efforts to measure and analyze data on communications, digital assets and marketing efforts.
  • Act as one of the key liaisons with public affairs staff of member healthcare organizations, working with them to publicize the NCCY Award, the Schwartz Center Rounds program, national conference and other membership offerings as well as thought leadership activities.
  • Build partnerships with member and healthcare organizations to disseminate information to patients and families about compassionate care.
  • Work closely with the Center’s development and program staff to ensure that development-related and program-related general communications strategies, messaging and timing are well coordinated.
  • Develop digital content such as the e-newsletter platform, social media and website.
  • Oversee the Schwartz Center’s trademarks.

 

Training, Education and Partnerships

  • Support and stand-in for the Senior Director of Membership and Corporate Partnerships as necessary in engaging stakeholders, potential partners, media, thought leaders and others to advance fundraising, membership, thought leadership, education/training and earned revenue.
  • Oversee the Schwartz Rounds training model and ongoing quality assurance strategy.
  • Oversee Office Hours about the Schwartz Rounds program for hospital leadership, physician leaders and planning team members.
  • Manage the NCCY Award recognition nomination process and media outreach.
  • Work closely with the Director of Member Operations to create and implement a Schwartz Rounds peer mentor program.
  • Oversee and implement Compassion in Action webinar series.
  • Oversee and project manage Compassion in Practice continuing education course.
  • Assist as a project manager and key staffer in the successful development and implementation of the Compassion in Action Healthcare Conference
  • Attends national conferences as needed for both networking and speaking opportunities
  • Work with Director of Member Operations to develop a member only resource library, community gathering toolkit and other tools and resources as needed

 

Administration

  • Assist with special projects as needed
  • Directly supervise the Communications Associate

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Strong management skills.
  • Public speaking experience.
  • Media relations experience is required.
  • Experience with analyzing data relevant to communications and marketing strategies.
  • A customer-service approach to serving member and colleagues.
  • Good communication skills.
  • Exceptional writing skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Director of Communications and Programs role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3046749
5) Follow the online instructions from there

  


Member Experience Coordinator

 

ABOUT YOU:

You love customer service. You have experience planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain new members. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
The Member Experience Coordinator is responsible for supporting the member relationship throughout the membership life cycle. Responsibilities include managing the membership life cycle; supporting the Schwartz Rounds program; and oversight of invoicing process.  This position works closely with the entire Membership Team and reports to the Director of Member Operations.

 

Member Experience Support

  • Develops positive relationships and provides ongoing support for Schwartz Center prospects and members.
  • Works with legal counsel and member sites to draft, process and execute membership agreements.
  • Oversees the member pipeline and conducts informational webinars for prospective Schwartz Center members.
  • Manages the on-boarding process for all new members; processing intake forms, responding to member questions, coordinating informational webinars, distributing welcome and start up materials.
  • Works with staff to maintain internal and external Schwartz Rounds schedules.
  • Manages the Membership Team central email boxes and responds in a timely manner.
  • Works closely with the Systems Integration Manager to ensure data integrity in Salesforce CRM and across organization databases.
  • Works closely with the Senior Accountant on membership invoicing.
  • Schedules member and staff interviews on an ongoing basis.
  • Reviews and responds to Schwartz Rounds evaluations.
  • Oversees member invoicing process.
  • Management, tracking and reporting of:
    • Fee waivers
    • GNYHA members
    • Members by region
    • Training and consultation visits
  • Assists Director Member Operations with reports on progress of membership and registrations on a monthly, quarterly and annual basis.

 

Team Support

  • Coordinates, posts and interviews Membership team interns.
  • Supervises Membership interns and volunteers who assist with Membership team related projects.
  • Assists with special projects as assigned.
  • Serves as backup for Membership team members as needed.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 2-3 years customer service experience.
  • A customer-service approach to serving member and colleagues.
  • Good communication skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Salesforce or other database experience preferred.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better health care world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Member Experience Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new window will pop up)
4) In the Job Number field, type in the Job ID number 3046750
5) Follow the online instructions from there


Executive Assistant

 

ABOUT YOU:

You love providing support for colleagues. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:

Reporting to the Senior Director of Membership and Corporate Partnerships, the Executive Assistant provides key support to selected senior staff and executive support for the Board of Directors, Leadership Council and all committees.

 

Administrative support

  • Provide administrative support to Executive Director, Senior Director of Membership and Corporate Partnerships and Medical Director including:
    • Managing calendars
    • Preparing them for meetings
    • Handling email and written correspondence
    • Booking travel
    • Reconciling corporate credit cards
    • Submitting expense reports as necessary
  • Serve as secondary to answer main Schwartz Center phone line.
  • General office support as needed.
  • Special projects as assigned.

 

Executive support for Governance activities

  • Serve as primary administrative liaison for Board and Board committees.
  • Handle preparation for Board meetings, including email communication, materials, logistics, catering, and technology set-up/break-down.
  • Take Board minutes.
  • Prepare and send out Board meeting agendas, materials and notices.
  • Handle preparation as mentioned above for all Board committees, including Executive, Development and Finance Committees.
  • Coordinate all activities and communications for the Councils of the Schwartz Center, including the Leadership Council and the NYC Advisory Council.
  • Perform research on the internet as requested, particularly for nominating committee biographies or governance purposes.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • High School Diploma, BA/BS is preferred and a minimum of 2-3 years administrative support experience.
  • A customer-service approach to serving members and colleagues.
  • Effective verbal and written communication skills.
  • Strong administrative/organizational skills, detail-oriented, and efficient.
  • Ability to handle confidential and sensitive information with discretion.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Poise and presence for liaison work with Board members and volunteers.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Executive Assistant role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3041770
5) Follow the online instructions from there

 


Development Intern – Spring 2018

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs are run in hospitals and healthcare sites across the country. The Schwartz Center relies on charitable contributions from individuals, corporations, and foundations to carry out its work, so our development staff is engaged in a variety of fundraising activities.  Development Interns are an essential part of the development team. They provide day-to-day office support for fundraising activities, work extensively with the fundraising database, and assist in preparations for mailings and events. Development Interns receive training and build skills in The Raiser’s Edge, a fundraising software program used by many non-profit organizations.

Duties Include:

  • Researching potential funders;
  • Helping with preparations for events;
  • Updating donor information in the database;
  • Transcribing meeting notes;
  • Organizing materials for mailings;
  • Preparing donor acknowledgement letters;
  • General administrative support, which includes filing, photocopying, scanning, etc.;
  • Assisting with other development and events activities as needed.

Internship Period and Commitment: The Schwartz Center is seeking 1-2 Development Interns for the spring semester. Internships are part-time and unpaid with an expected commitment of 10 or more hours per week.  The schedule is negotiable, but must fit within the standard Monday – Friday work week.

Location:  We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and less than a 10-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10 minute walk from Charles/MGH on the Red Line.

Requirements:

  • Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
  • Development Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
  • Applicants should have an interest in fundraising or non-profit organizations and have strong communication and interpersonal skills.
  • Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply: Please email a cover letter and resume to Lisa Detweiler at ldetweiler@theschwartzcenter.org