Join the Schwartz Center Team!

The Schwartz Center for Compassionate Healthcare is an independent, nonprofit organization based at Massachusetts General Hospital in Boston. Our mission is simple, but compelling: to promote compassionate care so that patients and their healthcare providers relate to one another in a way that provides hope to the patient, support to caregivers, and sustenance to the healing process. We are currently accepting applications for the following positions:

  • Director of Programs
  • Director of Communications
  • Development Data Coordinator
  • Development Intern – Summer 2018


Director of Programs

ABOUT YOU:

You understand healthcare and how to create programs that educate and empower participants. You love both strategy and implementation.  You have experience proactively planning and moving projects forward. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center Community. You love teaching, mentoring and public speaking. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
The Director of Programs is responsible for overseeing Schwartz Center training programs and educational initiatives.  The Director works closely with the membership team and Chief Medical Officer to develop educational programming, furthering the Center’s mission and assisting with any programmatic initiatives that become organizational priorities as a result of our strategic plan or funding opportunities. As necessary, the Director will engage member organizations and external stakeholders to develop partnerships that advance Schwartz Center thought leadership, philanthropic and earned revenue opportunities. This position works closely with the entire membership team and reports to Associate Executive Director.

 

Training, Education and Partnerships

  • Support and stand-in for the Associate Executive Director as necessary in engaging stakeholders, potential partners, thought leaders and others to advance fundraising, membership, thought leadership, education/training and earned revenue.
  • Work closely with the Chief Medical Officer to oversee the Schwartz Rounds training model and ongoing quality assurance strategy.
  • Oversee Office Hours webinars focused on the Schwartz Rounds program and other member programs/benefits tailored to hospital leadership, physician leaders and planning team members.
  • Work closely with the Chief Medical Officer to develop Unit Based Schwartz Rounds and content development for National Rounds.
  • Manage the National Compassionate Caregiver of the Year Award® nomination process.
  • Work closely with the Director of Member Operations to create and implement a Schwartz Rounds peer mentor program.
  • Oversee and implement Compassion in Action webinar series.
  • Assist as a project manager and key staffer in the successful development and implementation of the Compassion in Action Healthcare Conference.
  • Attend national conferences as needed for both networking and speaking opportunities.
  • Work with Director of Member Operations to develop a member only resource library, community gathering toolkit and other tools and resources as needed.

 

Administration

  • Assist with special projects as needed

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Strong management skills.
  • Public speaking experience, facilitation and instructional design experience.
  • A customer-service approach to serving member and colleagues.
  • Good communication skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Ability to travel.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Director of Programs role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3060512
5) Follow the online instructions from there

 


Director of Communications

 

ABOUT YOU:

You understand healthcare. You love both strategy and implementation. You have experience in communications, public affairs and/or media relations either at an agency or in-house for a nonprofit and/or healthcare organization. Your experience spans both planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center Community. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
Reporting to the Associate Executive Director, the Director of Communications is responsible for overseeing and implementing the Schwartz Center’s communications and marketing activities. The Director will own and maintain the Schwartz Center’s brand standards and guide overall messaging and positioning. The Director will also assume primary responsibility for many of the Schwartz Center’s communications activities, including its electronic, web, digital and print communications, social media, and media relations and outreach. As necessary, the Director will engage member organizations and external stakeholders to develop partnerships that advance Schwartz Center thought leadership, philanthropic and earned revenue opportunities.

 

Communications

  • Act as the project manager and quality control leader for communications and marketing functions for major initiatives including the National Compassionate Caregiver of the Year (NCCY) Award and the Compassion in Action Healthcare Conference.
  • Act as an internal consultant to Schwartz Center staff on communications-related projects, branding and messaging.
  • Assume primary responsibility for the Center’s website, including overseeing the design and layout of the site, making regular updates to keep the website fresh, and tracking website traffic.
  • Assume primary responsibility for the Center’s social media, including Facebook, Twitter, LinkedIn and YouTube, posting content daily to build the Center’s social media following and raising awareness of our programs and activities as well as issues related to the provision of compassionate care. Track and report social media metrics to measure progress.
  • Act as the Center’s primary media contact, fielding inquiries from reporters and editors and developing story ideas to pitch to lay and trade media and healthcare bloggers. Draft press releases, fact sheets, speeches and talking points.
  • Lead efforts to measure and analyze data on communications, digital assets and marketing efforts.
  • Act as one of the key liaisons with public affairs staff of member healthcare organizations, working with them to publicize the NCCY Award, the Schwartz Rounds program, national conference and other membership offerings as well as thought leadership activities.
  • Build partnerships with member and healthcare organizations to disseminate information to patients and families about compassionate care.
  • Work closely with the Center’s development and membership teams to ensure that development-related and program-related general communications strategies, messaging and timing are well coordinated.
  • Develop digital content such as the e-newsletter platform, social media and website.
  • Oversee the Schwartz Center’s trademarks.
  • Support and stand-in for the Associate Executive Director as necessary in engaging stakeholders, potential partners, media, thought leaders and others to advance fundraising, membership, thought leadership, education/training and earned revenue.
  • Manage the NCCY Award recognition nomination process and media outreach.
  • Assist as a project manager and key staffer in the successful development and implementation of the Compassion in Action Healthcare Conference.
  • Work with Director of Member Operations to develop a member only resource library, community gathering toolkit and other tools and resources as needed.

 

Administration

  • Supervise vendors, interns, consultants and temps on communications-related initiatives and activities.
  • Assist with special projects as needed.

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Strong management skills.
  • Media relations experience is required.
  • Experience with analyzing data relevant to communications and marketing strategies.
  • A customer-service approach to serving members, donors and colleagues.
  • Good communication skills.
  • Exceptional writing skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

For a deeper look at our vision and team, read more here

 

TO APPLY:

In order to be considered for the Director of Communications role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3055953
5) Follow the online instructions from there

 


Development Data Coordinator

 

ABOUT YOU:

You love fundraising database work, Raiser’s Edge (RE), Salesforce and working in a dynamic team. You see opportunities for improving how we enter our donations. You have great attention to detail but know how to juggle many tasks. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just responding to crises. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:

The Data Coordinator is responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, event registration, and tracking fundraising activity and communications. This position reports to the Systems Manager.

 

Gift Processing and Donor Acknowledgement

  • Processes daily and recurring gift batches to ensure that all gifts and pledges made online, offline, and through our lockbox are accurately recorded in Raiser’s Edge.
  • Communicates with Systems Manager, teammates and affiliate partners as needed to process gifts of securities, wire transfers, donor-advised funds, and employee giving programs, or to resolve questions that arise from ambiguity of gift information.
  • Handles inquiries and questions from donors.
  • Accurately matches gifts to pledges, proposals, tributes, event registrations, and memberships; produces daily and monthly batch reports; makes gift adjustments as needed.
  • Observes PCI compliance protocol to keep payment information secure.
  • Generates and tracks standard and custom acknowledgement letters, tribute notifications, and Compassionate Caregiver Certificates.
  • Manages invoicing and pledge reminder process, tracking and reporting regularly on outstanding pledges and matching gifts, and generating reminders. Follows up with donors and matching gift companies as needed to maximize matching gift revenue.
  • Maintains appropriate electronic and paper filing and follow-up systems for financial and donor records.
  • Oversee donor thank you call process.

 

Constituent Data Management

  • Creates and maintains constituent and relationship records.
  • Receives returned mail and makes updates as appropriate.
  • Merges duplicate records and manages attributes.
  • Supports prospect management by adding proposals, actions, and notes to the database, using data import or global functions whenever possible.
  • Works with the Systems Manager to generate lists out of RE for mailings or publications.
  • Provides support for annual appeal mailings as needed by producing mail merges, labels, etc.
  • Assists with integration between Raiser’s Edge and Salesforce databases.
  • Assists with data entry for both Raiser’s Edge and Salesforce.

 

Event Registration

  • Processes registration fees and guest lists for all fundraising and some non-fundraising events, including our annual dinner which has approximately 1,500 participants.
  • As needed follows up with sponsors to collect logos and guest names, and in producing registration lists for periodic review leading up to the event.
  • Assists in on-site registration; produces materials for on-site registration tables and helps train volunteers. Assists in importing attendance lists and adds/updates constituent records after events.

 

Other

  • Works to resolve ongoing data clean-up projects, and helps prepare the database for future data conversions and upgrades as needed.
  • Identifies opportunities to improve efficiency and/or minimize reporting errors.
  • Maintains batch filing system and coordinates with vendor for annual scanning.
  • Represents the Schwartz Center on the Gift Processing Council.
  • Troubleshoots and resolves issues as they arise on behalf of the department. Other Raiser’s Edge and administrative tasks as assigned.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • Must have Bachelor’s degree and a minimum of 2-3 years of experience using database software, internships included. Experience with Raiser’s Edge, Salesforce or other fundraising database software is required; additional training will be provided.
  • A customer-service approach to serving donors and colleagues.
  • Proven track record of coordinating, scheduling and planning complex events.
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, and the Internet.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Flexibility to work some evenings and weekends as necessary.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Data Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3058787
5) Follow the online instructions from there

 


Development Intern – Summer 2018

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs are run in hospitals and healthcare sites across the country. The Schwartz Center relies on charitable contributions from individuals, corporations, and foundations to carry out its work, so our development staff is engaged in a variety of fundraising activities.  Development Interns are an essential part of the development team. They provide day-to-day office support for fundraising activities, work extensively with the fundraising database, and assist in preparations for mailings and events. Development Interns receive training and build skills in The Raiser’s Edge, a fundraising software program used by many non-profit organizations.

Duties Include:

  • Researching potential funders;
  • Helping with preparations for events;
  • Updating donor information in the database;
  • Transcribing meeting notes;
  • Organizing materials for mailings;
  • Preparing donor acknowledgement letters;
  • General administrative support, which includes filing, photocopying, scanning, etc.;
  • Assisting with other development and events activities as needed.

Internship Period and Commitment: The Schwartz Center is seeking 1-2 Development Interns for the spring semester. Internships are part-time and unpaid with an expected commitment of 10 or more hours per week.  The schedule is negotiable, but must fit within the standard Monday – Friday work week.

Location:  We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and less than a 10-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10 minute walk from Charles/MGH on the Red Line.

Requirements:

  • Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
  • Development Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
  • Applicants should have an interest in fundraising or non-profit organizations and have strong communication and interpersonal skills.
  • Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply: Please email a cover letter and resume to Christina Parks at cparks@theschwartzcenter.org