Join the Schwartz Center Team!

The Schwartz Center for Compassionate Healthcare is an independent, nonprofit organization based at Massachusetts General Hospital in Boston. Our mission is simple, but compelling: to promote compassionate care so that patients and their healthcare providers relate to one another in a way that provides hope to the patient, support to caregivers, and sustenance to the healing process. We are currently accepting applications for the following positions:

  • Senior Director of Development
  • Senior Accountant
  • Director of Programs and Partnerships
  • Executive Assistant
  • Development & Events Intern – Spring – 2018
  • Communications Intern – Fall 2017


Senior Director of Development

 

ABOUT YOU:

You are an energetic, seasoned fundraising professional with a successful track record of cultivating, soliciting, and closing individual major gifts; experience with large-scale events, developing an annual giving program, building and sustaining relationships with volunteers and members of healthcare and/or businesses communities; a strategic and results-oriented self-starter; high integrity and work ethic; a flexible, consensus builder; a compassionate, respectful team player who connects with the mission and is able to translate programs in a meaningful way. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:

Reporting to the Executive Director (ED), and working with the Board, Leadership Council, and staff, the Senior Director of Development ensures the Schwartz Center’s continued and successful growth in philanthropy. The Director manages a team of 3-4 full-time employees in support of a comprehensive fundraising program that includes major giving, campaign giving, annual giving, large-scale events, corporate and foundation relations, volunteer management, and donor stewardship.

 

Primary Responsibilities:

  • Direct all development activities and donor “moves management,” maintain and build a loyal donor base, and recruit high-level volunteers; ensure that the Schwartz Center meets its annual operational revenue budget of $3M (net).
  • With others on the senior leadership team, inform the overall organizational strategy
  • Work with the senior leadership team to craft and communicate the Schwartz Center’s case for support.
  • Create and oversee Board and Leadership Council giving programs and work closely with volunteers to accomplish defined fundraising objectives.
  • Identify and manage a portfolio of 100+ prospects, cultivating, soliciting, and closing gifts; and strategically support the portfolios of the ED, Senior Director of Membership and Corporate Partnerships, and key volunteers (research, cultivation strategies, ways to give, etc.).
  • Work with assigned staff and volunteer solicitors to secure individual philanthropic commitments; develop case strategies, plans, goals, and timelines for individual donors, and a prospect assignment program that maximizes major gift opportunities.
  • With staff, strengthen the menu of giving opportunities and identify opportunities for networking and volunteering that promote the Center’s work.
  • Expand the annual appeal campaign through effective database segmentation.
  • Oversee a program of individual donor stewardship (acknowledgements, individualized reports, etc.).
  • Develop a planned giving program in conjunction with affiliated Partners HealthCare and Massachusetts General Hospital.
  • Ensure strong communication with finance and clear accountability of donor funds.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 8 years of relevant experience.
  • Strong management skills.
  • Good communication skills.
  • Exceptional writing skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Experience with Raiser’s Edge.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Director of Programs and Partnerships role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3043276
5) Follow the online instructions from there

 


Senior Accountant

 

ABOUT YOU:

You have experience planning and moving projects forward rather than just reacting. You see opportunities for process improvement. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You enjoy the details. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
Reporting to the Director for Finance, the Senior Accountant performs a wide variety of accounting duties in connection with month end general ledger closing, preparation of financial statements, management reports, journal transactions, supply chain management, membership revenue cycle and supporting documentation.

 

Manages all aspects of the day to day finance operations of the Center:

  • Oversees all general ledger and subsidiary ledger transactions to ensure overall accuracy and appropriate coding of revenue and expenses
  • Prepares monthly management reports for each operational area
  • Analyzes monthly budget variance and researches source of material variances
  • Compiles corporate financial statements
  • Prepares general ledger account reconciliations with detailed analysis of specific accounts, and clearing reconciling items on a timely basis.
  • Reconciles data feed from Blackbaud revenue system to PeopleSoft general ledger
  • Reconciles data feed from Salesforce CRM to Intacct AR module
  • Reconciles data feed from PeopleSoft General Ledger to Intacct accounting software.

 

Participates in the all aspects of the Budget Planning Cycle in conjunction with each operational department:

  • Prepares the annual operating budget (annual revenue and expenses), quarterly forecasts, and multi-year financial projections
  • Provides cash management analysis and budgeting for the maintenance of strong cash flows.

 

Assists billing and accounts receivable function for the entire membership revenue cycle:

  • Prepare and distribute invoices using Intacct accounting system/Salesforce
  • Monitor accounts receivable aging and solicit collection of past due accounts in accordance with stated collections policy
  • Apply deposits to proper member account
  • Monitor allowance for doubtful accounts and provision for bad debt on the financial statements
  • Work closely with membership team on a daily/weekly basis on all aspects of membership revenue cycle activities.

 

Process routine transactions, responds to inquiries and communicate well with appropriate team members:

  • Prepares online check requests, journal entries, purchase order requisitions in PeopleSoft and Intacct accounting systems
  • Monitors vendor aging report to ensure vendors have been paid on time
  • Facilitates the execution of vendor contracts for outside services with independent contractors
  • Researches vendor inquiries and responds on a timely basis

 

Administration

  • Participate in ad hoc reporting and analytical projects as directed by supervisor.
  • Perform special projects, as assigned

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • Bachelor’s Degree in Accounting required. MBA preferred
  • Minimum 5-7 years experience in corporate accounting; not for profit experience preferred
  • Skill in making formal presentations, running meetings and planning meeting agendas
  • Excellent working knowledge of generally accepted accounting principles.
  • Strong communications skills both oral and written to convey complex financial concepts in layman’s terms to non-financial personnel.
  • Strong focus on customer service and establishing rapport with staff, members, and donors
  • Strong attention to detail.
  • Strong analytical skills
  • Ability to provide timely accounting support in a fast-paced growing organization
  • Ability to manage multiple finance systems
  • Preference will be given to candidates with knowledge of Intacct and PeopleSoft accounting software applications and not for profit financial statement preparation
  • Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
  • Excellent computer skills with fluency in spreadsheets and databases
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with internal and external staekholders.
  • Ability to work well under pressure.

 

TO APPLY:

In order to be considered for the Member Experience Coordinator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3043239
5) Follow the online instructions from there

 


Director of Programs and Partnerships

 

ABOUT YOU:

You have an understanding of healthcare. You love both strategy and implementation. You have experience in communications, public affairs and/or media relations either at an agency or in-house for a nonprofit and/or healthcare organization. Your experience spans both planning and moving projects forward rather than just reacting. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center Community. You love teaching, mentoring and public speaking. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:
Reporting to the Senior Director of Membership and Corporate Partnerships and in support of the Medical Director and Senior Director of Policy and Strategic Partnerships, the Director of Programs and Partnerships is responsible for managing the successful implementation of Schwartz Center training programs, and educational initiatives. S/he will also be a key staffer overseeing many of the Schwartz Center’s communications and marketing activities that promote participation and support of Schwartz Center programs. As necessary, the Director will engage member organizations and external stakeholders to develop partnerships that advance Schwartz Center thought leadership, philanthropic and earned revenue opportunities.

 

Training and Education

  • Oversee the Schwartz Rounds training model and ongoing quality assurance strategy
  • Oversee Office Hours and Informational webinars about the Schwartz Rounds program for hospital leadership, physician leaders and planning team members
  • Manage the National Compassionate Caregiver of the Year (NCCY) Award recognition program, developing and implementing the national marketing and outreach plan, budget, managing the nomination process, and conducting media outreach
  • Manage 3-4 national facilitation workshops annually
  • Work closely with the Director of Member Operations to create and implement a Schwartz Rounds peer mentor program
  • Oversee and implement Compassion in Action webinar series
  • Oversee and project manage Compassion in Practice continuing education course
  • Assist as a project manager and key staffer in the successful development and implementation of the Compassion in Action Healthcare Conference
  • Attends national conferences as needed for both networking and speaking opportunities
  • Work with Director of Member Operations to develop a member only resource library, community gathering toolkit and other tools and resources as needed

 

Communications, Marketing and Partnerships

  • Support and stand-in for the Senior Director of Policy and Strategic Partnerships and Senior Director of Membership and Corporate Partnerships as necessary in engaging stakeholders, potential partners, media, thought leaders and others to advance fundraising, membership, thought leadership, education/training and earned revenue.
  • Act as the project manager and quality control leader for communications and marketing functions for major initiatives including the National Compassionate Caregiver of the Year (NCCY) Award, Compassion in Action Healthcare Conference and Compassion in Practice continuing education course.
  • Act as an internal consultant to Schwartz Center staff on communications-related projects, branding and messaging.
  • Lead efforts to measure and analyze data on communications, digital assets and marketing efforts.
  • Act as one of the key liaisons with public affairs staff of member healthcare organizations, working with them to publicize the NCCY Award, the Schwartz Center Rounds program, national conference and other membership offerings as well as thought leadership activities.
  • Build partnerships with member and healthcare organizations to disseminate information to patients and families about compassionate care.
  • Work closely with the Center’s development and program staff to ensure that development-related and program-related general communications strategies, messaging and timing are well coordinated.
  • Develop digital content such as the e-newsletter platform, social media and website.
  • Oversee the Schwartz Center’s trademarks and trademark process, serving as the Center’s primary liaison with its legal firm on trademark issues.

 

Administration

  • Assist with special projects as needed
  • Directly supervise the Communications Associate

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Strong management skills.
  • Public speaking experience, facilitation and instructional design experience.
  • Media relations experience is preferred, but not required.
  • Experience with analyzing data relevant to communications and marketing strategies.
  • A customer-service approach to serving member and colleagues.
  • Good communication skills.
  • Exceptional writing skills.
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Director of Programs and Partnerships role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3041398
5) Follow the online instructions from there

 


Executive Assistant

 

ABOUT YOU:

You love providing support for colleagues. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

 

ABOUT THE WORK:

Reporting to the Senior Director of Membership and Corporate Partnerships, the Executive Assistant provides key support to selected senior staff and executive support for the Board of Directors, Leadership Council and all committees.

 

Administrative support

  • Provide administrative support to Executive Director, Senior Director of Membership and Corporate Partnerships and Medical Director including:
    • Managing calendars
    • Preparing them for meetings
    • Handling email and written correspondence
    • Booking travel
    • Reconciling corporate credit cards
    • Submitting expense reports as necessary
  • Serve as secondary to answer main Schwartz Center phone line.
  • General office support as needed.
  • Special projects as assigned.

 

Executive support for Governance activities

  • Serve as primary administrative liaison for Board and Board committees.
  • Handle preparation for Board meetings, including email communication, materials, logistics, catering, and technology set-up/break-down.
  • Take Board minutes.
  • Prepare and send out Board meeting agendas, materials and notices.
  • Handle preparation as mentioned above for all Board committees, including Executive, Development and Finance Committees.
  • Coordinate all activities and communications for the Councils of the Schwartz Center, including the Leadership Council and the NYC Advisory Council.
  • Perform research on the internet as requested, particularly for nominating committee biographies or governance purposes.

 

WE’RE A GOOD FIT IF YOU HAVE: 

  • High School Diploma, BA/BS is preferred and a minimum of 2-3 years administrative support experience.
  • A customer-service approach to serving members and colleagues.
  • Effective verbal and written communication skills.
  • Strong administrative/organizational skills, detail-oriented, and efficient.
  • Ability to handle confidential and sensitive information with discretion.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Poise and presence for liaison work with Board members and volunteers.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

TO APPLY:

In order to be considered for the Executive Assistant role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3041770
5) Follow the online instructions from there

 


Development & Events Intern – Spring 2018

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs are run in hospitals and healthcare sites across the country. The Schwartz Center relies on charitable contributions from individuals, corporations, and foundations to carry out its work, so our development staff is engaged in a variety of fundraising activities.  Development Interns are an essential part of the development team. They provide day-to-day office support for fundraising activities, work extensively with the fundraising database, and assist in preparations for mailings and events. Development Interns receive training and build skills in The Raiser’s Edge, a fundraising software program used by many non-profit organizations.

Duties Include:

  • Researching potential funders;
  • Helping with preparations for events;
  • Updating donor information in the database;
  • Transcribing meeting notes;
  • Organizing materials for mailings;
  • Preparing donor acknowledgement letters;
  • General administrative support, which includes filing, photocopying, scanning, etc.;
  • Assisting with other development and events activities as needed.

Internship Period and Commitment: The Schwartz Center is seeking 1-2 Development Interns for the spring semester. Internships are part-time and unpaid with an expected commitment of 10 or more hours per week.  The schedule is negotiable, but must fit within the standard Monday – Friday work week.

Location:  We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and less than a 10-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10 minute walk from Charles/MGH on the Red Line.

Requirements:

  • Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
  • Development Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
  • Applicants should have an interest in fundraising or non-profit organizations and have strong communication and interpersonal skills.
  • Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply: Please email a cover letter and resume to Lisa Detweiler at ldetweiler@theschwartzcenter.org

 


Communications Intern – Fall 2017

Responsibilities:

The Communications Intern will assist the Schwartz Center in communicating its mission and programs to internal and external audiences via traditional and social media. This is a Monday-Friday position (schedule is negotiable) with 16-hour week minimum commitment during the fall 2017 semester (September – December). The intern will work directly with the organization’s communications manager and communications associate and will be assigned independent projects with room for personal input and creativity.

Duties Will Include:

  • Drafting content for the organization’s e-newsletter, program emails, website and social media outlets (Facebook, Twitter, LinkedIn)
  • Conducting Internet and other research and analysis
  • Conducting media monitoring, analysis and reporting
  • Developing media lists and maintaining other list databases
  • Monitoring media coverage
  • Drafting press releases and other media outreach material
  • Assisting at events and with other communications activities, as needed

Requirements:

We are seeking public relations, journalism or communications majors with strong writing and communications skills, knowledge of social media, and an interest in health care and nonprofit organizations. Applicants must be mature, organized, reliable, detail oriented and self motivated with a strong commitment to high-quality work products and the ability to work in a small, fast-paced and deadline-driven office setting. Knowledge of Windows, Microsoft Word and Excel is required. The position is unpaid, but academic credit is available. Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.

To Apply: Please email a cover letter and resume to Andy Shin at ashin@theschwartzcenter.org.