Relevant Publications
Compassion Fatigue
Communication
Alternative Medicine
Cultural Competency
Providers as Patients
Empathy/Compassion
Health Literacy
Health Policy
Hope
Narrative Medicine
End-of-Life Care
Patient Empowerment
Clinical Relationships
Quality of Care
Risk Management
Spirituality
Health Care Training
Treatment Refusal
Schwartz Rounds Cases

COMMUNICATION

Breaking Bad News
Clinical Interviewing
Communication, Expectations & Patient Satisfaction
General Communication Skills
Nonverbal Communication
Health Care Team Communications
Communication in Oncology/Palliative Care
Communication in the Patient-Caregiver Relationship
Pediatrics Communication
Technologic Communication

Breaking Bad News

Adler DD, Riba MB, Eggly S. Breaking bad news in the breast imaging setting. Acad Radiol. 2009 Feb;16(2):130-5.

Tobin GA, Begley C. Receiving bad news: a phenomenological exploration of the lived experience of receiving a cancer diagnosis. Cancer Nurs. 2008 Sep-Oct;31(5):E31-9.

Ambuel B, Mazone M. Breaking bad news and discussing death. Prim Care. 2001;28(2):249-67.

Arnold R, Egan K. Breaking the bad news to patients and families: preparing to have the conversation about end-of-life and hospice care. Am J Geri Card. 2004;13(6):307-312.

Arnold S, Koczwara B. Breaking bad news: learning through experience. J Clin Oncol. 2006;24(31):5098-100.

Baile W, Buckman R, Lenzi R, Glober G, et al. SPIKES - A six-step protocol for delivering bad news: application to the patient with cancer. Oncologist. 2000;5(4):302-11.

Baile W, Buckman R, Schapira L, Parker P. Breaking bad news: more than just guidelines. J Clin Oncol. 2006;24(19):3217-8.

Barclay J, Blackhall L, Tulsky J. Communication strategies and cultural issues in delivering bad news. J Palliat Med. 2007;10(4):958-77. Review.

Barnett M. Effect of breaking bad news on patients perceptions of doctors. J R Soc Med. 2002;95(7):343-7.

Block K, Bugno T, Collochio F, et al. Breaking bad news. Integ Cancer Ther. 2003;2(1):39-62.

Boyd J. A process for delivering bad news: supporting families when a child is diagnosed. J Neurosci Nurs. 2001;33(1):14-20. Review.

Bruera E, Palmer J, Pace E, et al. A randomized controlled trial of physician postures when breaking bad news to cancer patients. Palliat Med. 2007;21(6):501-5.

Buckman R. How to break bad news: a guide for health professionals. Baltimore: John Hopkins University Press; 1992.

Campbell E, Sanson-Fisher R. Breaking bad news. 3: Encouraging the adoption of best practices. Behav Med. 1998;24(2):73-80. Review.

Carson-Stevens A, King E. The paraprofessionals role in breaking bad news. J Palliat Med. 2008 Mar-Apr;11(2):144-5.

Chauhan G, Long A. Communication is the essence of nursing care. 1: Breaking bad news. Br J Nurs. 2000;9(14):931-8.

Clayton J, Butow R, Tattersall M. When and how to initiate discussion about prognosis and end-of-life issues with terminally ill patients. J Pain Symptom Manage. 2005;30(2):132-44.

communication in UK outpatient oncology consultations. Psychooncology. 2008 Aug 18. [Epub ahead of print]

Curtis JR, Engelberg R, Young JP, et. al. An approach to understanding the interaction of hope and desire for explicit prognostic information among individuals with severe chronic obstructive pulmonary disease or advanced cancer. J Palliat Med. 2008 May;11(4):610-20.

Davidson PM. Difficult conversations and chronic heart failure: do you talk the talk or walk the walk? Curr Opin Support Palliat Care. 2007 Dec;1(4):274-8.

Deja K. Social workers breaking bad news: the essential role of an interdisciplinary team when communicating prognosis. J Palliat Med. 2006;9(3):807-9.

Dias L, Cabner B, Lynch T, Penson R. Breaking bad news: a patient’s perspective. Oncologist. 2003;8(6):586-96.

Fallowfield L, Jenkins V. Communicating sad, bad, and difficult news in medicine. Lancet. 2004;363(9405):312-9.

Farell M. The challenge of breaking bad news. Intensive Crit Care Nurs. 1999;15(2):101-10. Review.

Fischer G, Tulsky J, Arnold R. Communicating a poor prognosis. In: Portenoy R, Bruera E, eds. Topics in palliative care. New York: Oxford University Press; 2000.

Friedrichsen M, Milberg A. Concerns about losing control when breaking bad news to terminally ill patients with cancer: physicians perspective. J Palliat Med. 2006;99(3):673-82.

Friedrichsen M, Strang P. Doctors strategies when breaking bad news to terminally ill patients. J Palliat Med. 2003;6(4):565-74.

Friedrichson M, Strang P, Carlsson M. Breaking bad news in the transition from curative to palliative cancer care patient s view of the doctor giving the information. Support Care Cancer. 2000;8(6):472-8.

Gillotti C, Thompson T, McNeilis K. Communicative competence in the delivery of bad news. Soc Sci Med. 2002;54(7):1011-23.

Girgis A, Sanson-Fisher R, Schofield M. Is there consensus between breast cancer patients and providers on guidelines for breaking bad news? Behav Med. 1999;25(2):69-77.

Girgis A, Sanson-Fisher R. Breaking bad news. 1: Current best advice for clinicians. Behav Med. 1998;24(2):53-9.

Hammond I, Franche R, Black D, Gaudette S. The radiologist and the patient: breaking bad news. Can Assoc Radiol J. 1999;50(4):233-4.

Harvey J, Cohen M, Brenin D, et al. Breaking bad news: a primer for radiologists in breast imaging. J Am Coll Radiol. 2007;4(11):800-8. Review.

Higgins D. Breaking bad news in cancer care. Part 2: Practical skills. Prof Nurse. 2002;17(11):670-1. Review.

Higgins D. Breaking bad news in cancer care. Prof Nurse. 2002;17(10):609.
Jan M, Girvin J. The communication of neurological bad news to parents. Can J Neurol Sci. 2002;29(1):78-82.

Kirshblum S, Fichtenbaum J. Breaking the news in spinal cord injury. J Spinal Cord Med. 2008;31(1):7-12. Review.

Leydon GM. 'Yours is potentially serious but most of these are cured': optimistic
Lomas D, Timmins J, Harley B, Mates A. The development of best practice in breaking bad news to patients. Nurs Times. 2004;100(15):28-30. Review.

Mack J, Wolfe J, Cook E, et. al. Hope and prognostic disclosure. J Clin Oncol. 2007 Dec;25(35):5636-42.

Mager W, Andrykowski M. Communication in the cancer bad news consultation: patient perceptions and psychological adjustment. Psycho-oncology. 2002;11:35-46.

Minichiello T, Ling D, Ucci D. Breaking bad news: A practical approach for the hospitalist. J Hosp Med. 2007;2(6):415-21.

Mir N. Breaking bad news: practical advice for busy doctors. Hosp Med. 2004;65(10):613-5. Review.

Parker P, Baile W, de Moor C, et al. Breaking bad news about cancer: patients preferences for communication. J Clin Oncol. 2001;19(7):2049-56.

Price J, McNeilly P, Surgenor M. Breaking bad news to parents: the childrens nurse s role. Int J Palliat Nurs. 2006;12(3):115-20. Review.

Ptacek J, Eberhardt T. Breaking bad news. A review of the literature. JAMA. 1996;276(6):496-502.

Ptacek J, Ptacek J, Ellison N. I m sorry to tell you& physicians reports of breaking bad news. J Behav Med. 2001;24(2):205-17.

Quill T, Townsend P. Bad news: delivery, dialogue, and dilemmas. Arch Intern Med. 1991;151(3):463-8.

Radziewicz R, Baile W. Communication skills: breaking bad news in the clinical setting.

Oncol Nurs Forum. 2001;28(6):951-3. Review.

Randall T, Wearn A. Receiving bad news: patients with haematological cancer reflect upon their experience. Palliat Med. 2005;19(8): 594-601.

Rassin M, Levy O, Schwartz T, Silner D. Caregivers role in breaking bad news: patients , doctors , and nurses points of view. Cancer Nurs. 2006;29(4):302-8.

Saviani-Zeoti F, Petean E. Breaking bad news: doctors feelings and behaviors. Span J Psychol. 2007;10(2):380-7.

Schmid Mast M, Kindlimann A, Langewitz W. Recipients perspective on breaking bad news: how you put it really makes a difference. Patient Educ Couns. 2005;58(3):244-51.

Sparacino M. Breaking bad news: the many roles of the family physician. Am Fam Physician. 2001;64(12):1946, 1948.

Spiegel W, Zidek T, Maier M, et. al. Breaking bad news to cancer patients: survey and analysis. Psychooncology. 2008 Aug 1. [Epub ahead of print]

Taylor D, Hassan M, Luterman A, Rodning C. Unexpected intraoperative patient death: the imperatives of family- and surgeon-centered care. Arch Surg. 2008 Jan;143(1):87-92. Review.

Tse C, Ching A, Fok S. Breaking bad news: a Chinese perspective. Palliat Med. 2003;17(4):339-43.

VandeKieft G. Breaking bad news. Am Fam Physician. 2001;64(12):1975-8. Review.

Walsh R, Girgis A, Sanson-Fisher R. Breaking bad news. 2: What evidence is available to guide clinicians? Behav Med. 1998;24(2):61-72.

Whitney SN, McCullough LB, Frugé E, McGuire AL, Volk RJ. Beyond breaking bad news: the roles of hope and hopefulness. Cancer. 2008 Jul;113(2):442-5.

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Clinical Interviewing

Beckman H, Frankel R. The effect of physician behavior on the collection of data. Ann Int Med. 1984;101:692-6.

Branch W, Malik T. Using “windows of opportunities” in brief interviews to understand patients’ concerns. JAMA. 1993;269:1667-8.

Lein C, Wills C. Using patient-centered interviewing skills to manage complex patient encounters in primary care. J Am Acad Nurse Pract. 2007;19(5):215-20. Review.

Lipkin M, Putnam S, Lazar, A. The medical interview: clinical care, education & research. New York: Springer Publishing; 1995.

Haidet P, Paterniti D. Building a history rather than “taking” one: a perspective on information sharing during the medical interview. Arch Intern Med. 2003;163(10):1134-40.

Lein C, Wills C. Using patient-centered interviewing skills to manage complex patient encounters in primary care. J Am Acad Nurse Pract. 2007;19(5):215-20. Review.

Levinson W, Gorawara-Bhat, Lamb J. A study of patient clues and physician responses in primary care and surgical settings. JAMA. 2000;284:1021-7.

Mann S, Sripathy K, Siegler E, et al. The medical interview: differences between adult and geriatric outpatients. J Am Geriatr Soc. 2001;49(1):65-71.

McGrath P, Phillips E. Making them more vulnerable: nursing insights on the irony of using questionnaires. Nurs Forum. 2007 Apr-Jun;42(2):65-72.

McNeilis K. Assessing communication competence in the primary care medical interview. Communic Stud. 2002;53:22-4.

Rhoades D, McFarland K, Holmes Finch W, Johnson A. Speaking and interruptions during primary care office visits. Fam Med. 2001;33(7):528-32.

Smith R. An evidence-based infrastructure for interviewing. In: Frankel R, Quill T, McDaniel S, eds. The biopsychosocial model: past, present, and future. New York: University of Rochester Press; 2003.

Smith R, Hoppe R. The patient’s story: integrating the patient- and physician-centered approaches to interviewing. Ann Intern Med. 1991;115:470-7.

Suchman A, Markakis K, Beckman H, et al. A model of empathic communication in the medical interview. JAMA. 1997;277:678-82.

Swenson S, Zettler P, Lo B. ‘She gave it her best shot right away’: patient experiences of biomedical and patient-centered communication. Patient Educ Couns. 2006;61(2):200-11.

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Communication, Expectations & Patient Satisfaction

DeVoe JE, Wallace LS, Fryer GE Jr. Patient age influences perceptions about health care communication. Fam Med. 2009 Feb;41(2):126-33.

Steinhauser KE, Alexander SC, Byock IR, George LK, Olsen MK, Tulsky JA. Do preparation and life completion discussions improve functioning and quality of life in seriously ill patients? Pilot randomized control trial. J Palliat Med. 2008 Nov;11(9):1234-40.

Street RL Jr, Richardson MN, Cox V, Suarez-Almazor ME. (Mis)understanding in patient-health care provider communication about total knee replacement. Arthritis Rheum. 2009 Jan 15;61(1):100-7.

Tarn DM, Paterniti DA, Williams BR, Cipri CS, Wenger NS. Which providers should communicate which critical information about a new medication? Patient, pharmacist, and physician perspectives. J Am Geriatr Soc. 2009 Mar;57(3):462-9.
Bredart A, Bouleuc C, Dolbeault S. Doctor-patient communication and satisfaction with care in oncology. Curr Opin Oncol. 2005;17:351-4.

Christen R, Alder J, Bitzer J. Gender differences in physicians’ communicative skills and their influence on patient satisfaction in gynaecological outpatient consultations. Soc Sci Med. 2008;Jan 25. [Epub ahead of print] PMID: 18222586.

Clever SL, Jin L, Levinson W, Meltzer DO. Does doctor-patient communication affect patient satisfaction with hospital care? Results of an analysis with a novel instrumental variable. Health Serv Res. 2008 May 3; [Epub ahead of print]

Deber R, Kraetschmer N, Urowitz S, Sharpe N. Patient, consumer, client, or customer: what do people want to be called? Health Expect. 2005;8(4):345-51.

Ellingson L, Buzzanell P. Listening to women’s narratives of breast cancer treatment: a feminist approach to patient satisfaction with physician patient communication. Health Commun. 1999;11(2):153-83.

Hochman O, Itzhak B, Mankuta D, Vinker S. The relation between good communication skills on the part of the physician and patient satisfaction in a military setting. Mil Med. 2008 Sep;173(9):878-81.

Ishikawa H, Takayama T, Yamazaki Y, et al. Physician-patient communication and patient satisfaction in Japanese cancer consultations. Soc Sci Med. 2002;55:301-311.

Jenkins V, Fallowfield L, Saul J. Information needs of patients with cancer: results from a large study in UK cancer centres. Br J Cancer. 2001;84(1):48-51.

Kendall M, Boyd K, Campbell C, et al. How do people with cancer wish to be cared for in primary care? Serial discussion groups of patients and carers. Fam Pract. 2006;23(6):644-50.

Knops K, Srinivasan M, Meyers F. Patient desires: a model for assessment of patient preferences for care of severe or terminal illness. Palliat Support Care. 2005;3:289-99.

Lown B. Uncovering Patient Expectations. The healthcare collaborator [serial on the Internet]. 2003;3(1). Available from: www.healthcarecollaborator.com
Marvel M, Epstein R, Flowers K, et al. Soliciting the patient’s agenda: Have we improved? JAMA. 1999;281:283-7.

Ong L, Visser M, Lammes F, et al. Doctor-patient communication and cancer patients’ quality of life and satisfaction. Patient Educ Couns. 2000;41:145-156.

Politi MC, Clark MA, Rogers ML, et. al. Patient-provider communication and cancer screening among unmarried women. Patient Educ Couns. 2008 Aug 22. [Epub ahead of print]

Schmid Mast M, Hall J, Roter D. Disentangling physician sex and physician communication style: their effects on patient satisfaction in a virtual medical visit. Patient Educ Couns. 2007;68(1):16-22.

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General Communication Skills

Conti AA, Gensini GF. Doctor-patient communication: a historical overview. Minerva Med. 2008 Aug;99(4):411-5.

Durant NH, Bartman B, Person SD, Collins F, Austin SB. Patient provider communication about the health effects of obesity. Patient Educ Couns. 2009 Apr;75(1):53-7.

Entwistle VA. Hurtful comments are harmful comments: respectful communication is not just an optional extra in healthcare. Health Expect. 2008 Dec;11(4):319-20.

Makoul G. Improving communication with all patients. Med Educ. 2008 Nov;42(11):1050-2.

Ok H, Marks R, Allegrante JP. Perceptions of health care provider communication activity among American cancer survivors and adults without cancer histories: an analysis of the 2003 Health Information Trends Survey (HINTS) data. J Health Commun. 2008 Oct-Nov;13(7):637-53.

Persson M, Friberg F. The dramatic encounter: experiences of taking part in a health conversation. J Clin Nurs. 2009 Feb;18(4):520-8.

Redman BK. When is patient education unethical? Nurs Ethics. 2008 Nov;15(6):813-20.

Sandberg EH, Sharma R, Wiklund R, Sandberg WS. Clinicians consistently exceed a typical person's short-term memory during preoperative teaching. Anesth Analg. 2008 Sep;107(3):972-8.

Wallace LS, DeVoe JE, Bennett IM, et. al. Perceptions of healthcare providers' communication skills: do they differ between urban and non-urban residents? Health Place. 2008 Dec;14(4):653-60.

Bensing J, Roter D, Hulsman R. Communication patterns of primary care physicians in the United States and the Netherlands. J Gen Intern Med. 2003;18(5):335-42.

Benzein EG, Hagberg M, Saveman BI. 'Being appropriately unusual': a challenge for nurses in health-promoting conversations with families. Nurs Inq. 2008 Jun;15(2):106-15. Review.

Bethea L, Balazs A. Improving intergenerational health care communication. J Health Commun. 1997;2(2):129-37.

Budd M, Rothstein L. You are what you say: A Harvard doctor’s six-step proven program for transforming stress through the power of language. New York: Crown Publishers; 2000.

Burkiewicz J, Vesta K, Hume A. Improving effectiveness in communicating risk to patients. Consult Pharm. 2008 Jan;23(1):37-43. Review.

Calcagno KM. Listen up ... someone important is talking. Home Healthc Nurse. 2008 Jun;26(6):333-6.

Campbell S. A project to promote better communication with patients. Nurs Times. 2006;102(19):28-30.

Cassell E. Talking with patients: The theory of doctor-patient communication. Massachusetts: The MIT Press; 1985.

Center for the Advancement of Health. Talking the talk: improving patient-provider communication. Facts of Life: Issue Briefings for Health Reporters. 2003;8(3).

Desmond J, Copeland LR. Communicating with today's patient: Essentials to save time, decrease risk, and increase patient compliance. San Francisco: Jossey-Bass; 2000.

Guilmartin N. Healing Conversations - What to say when you don’t know what to say. San Francisco: Jossey-Bass; 2002.

Kowalski K. Tough questions: recognize and resolve communication breakdown. J Contin Educ Nurs. 2008 Feb;39(2):57.

Lang EV, Hatsiopoulou O, Koch T, et al. Can words hurt? Patient-provider interactions during invasive procedures. Pain. 2005;114(1-2):303-9.

Makoul G, Curry R. The value of assessing and addressing communication skills. JAMA. 2007;298:1057-9.

Makoul G, Zick A, Green M. An evidence-based perspective on greetings in medical encounters. Arch Intern Med. 2007;167(11):1172-6.

Makoul G, Wissow L, Visser A. Perspectives from the International Conference on Communication in Healthcare: Chicago 2005. Patient Educ Couns. 2006;62(3):285-7. Review.

Makoul G. The interplay between education and research about patient-provider communication. Patient Educ Couns. 2003;50(1):79-84. Review.

Maguire P, Pitceathly C. Key communication skills and how to acquire them. BMJ. 2002;325:697-700.

Marks R, Shive S. Ethics and patient provider communication. Health Promot Pract. 2008;9(1):29-33.

Marks R, Shive SE. Ethics and patient-provider communication. Health Promot Pract. 2008 Jan;9(1):29-33.

Roter D, Stewart M, Putnam S, et al. Communication patterns of primary care physicians. JAMA. 1997;277:350-6.

Roter D, Hall J. Doctors talking with patients, patients talking with doctors. Westport CT: Auburn House; 1992.

Rowe M. Words and our way with them. J Supp Onc. 2004;2(4):301.

Sadler C. Listen and learn. Nurs Stand. 2008 Mar 19-25;22(28):22-3.

Stein T, Nagy V, Jacobs L. Caring for patients one conversation at a time: musings from the interregional clinician-patient communication leadership group. The Permanente Journal. 1998;2(4):62-8.

Stewart M, Roter D, eds. Communicating with medical patients. London: Sage; 1989.

Smith R. An evidence base for identifying patients’ thoughts and feelings. Advances. 2001; 17:31-34.

Teutsch C. Patient-doctor communication. Med Clin North Am. 2003;87(5):1115-45. Review.

Thorne S. Patient-provider communication in chronic illness: a health promotion window of opportunity. Fam Community Health. 2006;29(1-Suppl):4S-11S. Review.

Tulsky J. Interventions to enhance communication among patients, providers, and families. J Palliat Med. 2005;8(Suppl 1):S95-102.

Tulsky J. Doctor-patient communication issues. In: Cassel C, Leipzig R, Cohen H, et al., eds. Geriatric Medicine. New York: Springer; 2004.

van Dulmen S, Finset A, Langewitz W, et al. Five years of EACH (European Association for Communication in Healthcare). Patient Educ Couns. 2006;62(3):379-84. Review.

Weiner S, Barnet B, Cheng T, et al. Processes for effective communication in primary care. Ann Intern Med. 2005;142(8):709-14.

Weitzman P, Weitzman E. Promoting communication with older adults: protocols for resolving interpersonal conflicts and for enhancing interactions with doctors. Clin Pyschol Rev. 2003;23(4);532-35. Review.

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Nonverbal Communication   

Weng HC. Does the physician's emotional intelligence matter? Impacts of the physician's

emotional intelligence on the trust, patient-physician relationship, and satisfaction. Health Care Manage Rev. 2008 Oct-Dec;33(4):280-8.

Bell R, Kravitz R, Thom D, et al. Unsaid but not forgotten: patients’ unvoiced desires in office visits. Arch Intern Med. 2001;161:1977-84.

Finset A. Nonverbal communication – an important key to in-depth understanding of provider-patient interaction. Patient Educ Couns. 2007;66(2):127-8.

Mast MS. On the importance of nonverbal communication in the physician-patient interaction. Patient Educ Couns. 2007;67(3):315-8.

Roter D, Frankel R, Hall J, Sluyter D. The expression of emotion through nonverbal behavior in medical visits: mechanisms and outcomes. J Gen Intern Med. 2006;21(1):S28-34.

Ruiz-Moral R, Perez Rodriguez E, Perula de Torres L, de la Torre J. Physician-patient communication: a study on the observed behaviours of specialty physicians and the ways their patients perceive them. Patient Educ Couns. 2006;64(1-3):242-8.

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Health Care Team Communications

Anderson C, Mangino R. Nurse shift report: who says you can’t talk in front of the patient? Nurs Adm Q. 2006;30(2):112-22.

Curtis JR. Caring for patients with critical illness and their families: the value of the integrated clinical team. Respir Care. 2008 Apr;53(4):480-7. Review.

Dawson S. Interprofessional working: communication, collaboration… perspiration! Int J Palliat Nurs. 2007 Oct;13(10):502-5.

Deborah TJ, Osheroff W. Patient perceptions of inter-provider coordination of care. Hawaii Med J. 2008 May;67(5):121-5.

Grumbach K, Bodenheimer T. Can health care teams improve primary care practice? JAMA. 2004;291(20):1246-51.

Korow M. How reflective is our practice? Nurs Manage. 2008 Jan;39(1):37-9. Review.

Penson R, Kyriakou H, Zuckerman D, et al. Teams: communication in multidisciplinary care. Oncologist. 2006;11(5):520-6.

Reeves S, Russell A, Zwarenstein M, et al. Structuring communication relationships for interprofessional teamwork (SCRIPT): a Canadian initiative aimed at improving patient-centered care. J Interprof Care. 2007;21(1):111-4.

Risser D, Rice M, Salisbury M, et al. The potential for improved teamwork to reduce medical errors in the emergency department. Ann Emerg Med. 1999;34(3):373-83.

Vyt A. Interprofessional and transdisciplinary teamwork in health care. Diabetes Metab Res Rev. 2008 May-Jun;24 Suppl 1:S106-9. Review.

Wheelan S, Burchill C, Tilin F. The link between teamwork and patients’ outcomes in intensive care units. Am J Crit Care. 2003;12(6):527-34.

Zwarenstein M, Reeves S, Russell A, et al. Structuring communication relationships for interprofessional teamwork (SCRIPT): a cluster randomized controlled trial. Trials. 2007;8:23.

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Communication in Oncology/Palliative Care

Anderson W, Alexander S, Rodriguez K, et. al. “What concerns me is …” Expression of emotion by advanced cancer patients during outpatient visits. Support Care Cancer. 2007 Oct 25; [Epub ahead of print]

Audrey S, Abel J, Blazeby JM, et. al. What oncologists tell patients about survival benefits of palliative chemotherapy and implications for informed consent. BMJ. 2008 Jul;337:a752.

Anderson WG, Alexander SC, Rodriguez KL, et. al. "What concerns me is..." Expression of emotion by advanced cancer patients during outpatient visits. Support Care Cancer. 2008 Jul;16(7):803-11.

Back A, Arnold R, Baile W, et al. Approaching difficult communication tasks in oncology. CA Cancer J Clin. 2005;55:164-177.

Baile W, Aaron J. Patient-physician communication in oncology: past, present, and future. Curr Opin Oncol. 2005;17(4):331-5. Review.

Bakker D, Fitch M, Gray R, et al. Patient-health care provider communication during chemotherapy treatment: the perspectives of women with breast cancer. Patient Educ Couns. 2001;43(1):61-71.

Beatty L, Oxlad M, Koczwara B, Wade TD. The psychosocial concerns and needs of women recently diagnosed with breast cancer: a qualitative study of patient, nurse and volunteer perspectives. Health Expect. 2008 Dec;11(4):331-42.

Bradley C, Brasel K. Core competencies in palliative care for surgeons: interpersonal and communication skills. Am J Hosp Palliat Care. 2007 Dec-2008 Jan;24(6):499-507. Review.

Bruera E, Piuskin E, Calder K, et al. The addition of an audiocassette recording of a consultation to written recommendations for patients with advanced cancer. Cancer. 1999;86:2420-2425.

Buckman R. Communication skills in palliative care: a practical guide. Neurol Clin. 2001;19(4):989-1004.

Burkitt Wright E, Holcombe C, Salmon P. Doctors’ communication of trust, care, and respect in breast cancer: qualitative study. BMJ. 2004;328:864.

Butow P, Dowsett S, Haggerty R, Tattersall M. Communicating prognosis to patients with metastatic disease: what do they really want to know? Support Cancer Care. 2002;10(2):161-8.

Butow P, Brown R, Cogar S, et al. Oncologists‘ reactions to cancer patients‘ verbal cues. Psychooncology. 2002;11:47-58.

Butow P, Kazemi J, Beney L, et al. When the diagnosis is cancer: patient communication experiences and preferences. Cancer. 1996;77:2630-7.

Carlson L, Feldman-Stewart D, Tishelman C, et al. Patient-professional communication research in cancer: an interrogative review of research methods in the context of a conceptual framework. Psychooncology. 2005;14:812-28.

Casarett D, Quill T. “I’m not ready for hospice”: strategies for timely and effective hospice discussions. Ann Intern Med. 2007;146(6):443-9.

Charalambous A, Papadopoulos IR, Beadsmoore A. Listening to the voices of patients with cancer, their advocates and their nurses: A hermeneutic-phenomenological study of quality nursing care. Eur J Oncol Nurs. 2008 Dec;12(5):436-42.

Clayton J, Butow P, Arnold R, Tattersall M. Discussing life expectancy with terminally ill cancer patients and their carers: a qualitative study. Support Care Cancer. 2005;13(9):733-42.

Clover A, Browne J, MacErlain P, Vandenberg B. Patient approaches to clinical conversations in the palliative care setting. J Adv Nurs. 2004;48(4):333-41. Review.

Coon S, McBride-Wilson J, Coleman E. Back to basics: assessment, communication, caring, and follow-up: a lesson from a couple’s journey with multiple myeloma. Clin J Oncol Nurs. 2007 Dec;11(6):825-9.

de Haes H, Teunissen S. Communication in palliative care: a review of recent literature. Curr Opin Oncol. 2005;17(4):345-50. Review.

Detmar S, Muller M, Wever L, et al. The patient-physician relationship. Patient-physician communication during outpatient palliative treatment visits: an observational study. JAMA. 2001;285:1351-7.

Donovan H, Hartenbach E, Method M. Patient-provider communication and perceived control for women experiencing multiple symptoms associated with ovarian cancer. Gynecol Oncol, 2005;99(2):404-11.

Dunn K. Effective communication in palliative care. Nurs Stand. 2005;20(13):57-64.

Fagerlind H, Lindblad AK, Bergström I, et. al. Patient-physician communication during oncology consultations. Psychooncology. 2008 Aug 1;17(10):975-985.

Fallowfield L, Jenkins V, Beveridge H. Truth may hurt but deceipt hurts more: communication in palliative care. Palliat Med. 2002;16(4):297-303.

Fallowfield L, Jenkins V. Effective communication skills are the key to good cancer care. Eur J Cancer. 1999;35(11):1592-7. Review.

Fallowfield LJ. Treatment decision-making in breast cancer: the patient-doctor relationship. Breast Cancer Res Treat. 2008 Jun 11. [Epub ahead of print]

Farell C, Heaven C, Beaver K, Maguire P. Identifying the concerns of women undergoing chemotherapy. Patient Educ Couns. 2005;56:72-7.

Feldman-Stewart D, Brundage M, Tishelman C, et al. A conceptual framework for patient-professional communication: An application to the cancer context. Psycho-Oncology. 2005;14:801-809.

Fine R. Language matters: “Sometimes we withdraw treatment but we never withdraw care”. J Palliat Med. 2007 Dec;10(6):1239-40.

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Maguire P. Improving communication with cancer patients. Eur J Cancer. 1999;35:2058-65.

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Ohlén J, Elofsson LC, Hydén LC, Friberg F. Exploration of communicative patterns of consultations in palliative cancer care. Eur J Oncol Nurs. 2008 Feb;12(1):44-52.

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Parker PA, Aaron J, Baile WF. Breast cancer: unique communication challenges and strategies to address them. Breast J. 2009 Jan-Feb;15(1):69-75.

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Communication in the Patient-Caregiver Relationship

Beach M, Roter D, Larson S, et al. What do physicians tell patients about themselves? A qualitative analysis of physician self-disclosure. J Gen Intern Med. 2004;19(9):911-6.

Chapman BP, Duberstein PR, Epstein RM, et. al. Patient-centered communication during primary care visits for depressive symptoms: what is the role of physician personality? Med Care. 2008 Aug;46(8):806-12.

Chauhan G, Long A. Communication is the essence of nursing care. 2. Ethical foundations. Br J Nurs. 2000;9(15):979-84.

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Da Silva C, Cunha R, Tonaco R, et al. Not telling the truth in the patient-physician relationship. Bioethics. 2003;17(5-6):417-24.

Kim Y, Heerey M, Kols A. Factors that enable nurse-patient communication in a family planning context: a positive deviance study. Int J Nurs Stud. 2008 Feb [Epub ahead of print].

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Peters S, Rogers A, Salmon P, et. al. What do patients choose to tell their doctors? Qualitative analysis of potential barriers to reattributing medically unexplained symptoms. J Gen Intern Med. 2009 Apr;24(4):443-9.

Reinharth D. Patient-physician communication. Arch Intern Med. 2009 Feb 9;169(3):315-6.

Rhoades K, Vieth T, He T, et al. Resuscitating the physician-patient relationship: emergency department communication in an academic medical center. Ann Emerg Med. 2004;44(3):262-7.

Shaw A, Ibrahim S, Reid F, et. al. Patients' perspectives of the doctor-patient relationship and information giving across a range of literacy levels. Patient Educ Couns. 2009 Apr;75(1):114-20.

Sheldon LK, Ellington L. Application of a model of social information processing to nursing theory: how nurses respond to patients. J Adv Nurs. 2008 Nov;64(4):388-98.

Street R, Gordon H, Haidet P. Physicians’ communication and perceptions of patients: is it how they look, how they talk, or is it just the doctor? Soc Sci Med. 2007;65(3):586-98.

Street R, Krupat E, Bell R, et al. Beliefs about control in the physician-patient relationship: effect on communication in medical encounters. J Gen Intern Med. 2003;18:609-16.

Vegni E, Visioli S, Moja E. When talking to the patient is difficult: the physician’s perspective. Commun Med. 2005;2(1):69-76.

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Pediatrics Communication

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Technologic Communication

Akerkar S, Bichile L. Health information on the internet: patient empowerment or patient deceit? Indian J Med Sci. 2004;58(8):321-6.

Anderson A, Klemm P. The Internet: friend or foe when providing patient education? Clin J Oncol Nurs. 2008 Feb;12(1):55-63.

Andreassen H, Trondsen M, Kummervold P, et al. Patients who use e-mediated communication with their doctor: new constructions of trust in the patient-doctor relationship. Qual Health Res. 2006;16(2):238-48.

Arar N, Wang C, Pugh J. Self-care communication during medical encounters: implications for future electronic medical records. Perspect Health Inf Manag. 2006;3:3.

Bridges J, Jones C. Patient-based health technology assessment: a vision of the future. Int J Technol Assess Health Care. 2007;23(1):30-5.

Bulik RJ. Human factors in primary care telemedicine encounters. J Telemed Telecare. 2008;14(4):169-72.

Clayman ML, Boberg EW, Makoul G. The use of patient and provider perspectives to develop a patient-oriented website for women diagnosed with breast cancer. Patient Educ Couns. 2008 Sep;72(3):429-35.

Demiris G. The diffusion of virtual communities in health care: concepts and challenges. Patient Educ Couns. 2006;62(2):178-88. Review.

Demiris G, Afrin LB, Speedie S, et. al. Patient-centered applications: use of information technology to promote disease management and wellness. A white paper by the AMIA knowledge in motion working group. J Am Med Inform Assoc. 2008 Jan-Feb;15(1):8-13.

Ferreira A, Correia A, Silva A, et al. Why facilitate patient access to medical records. Stud Health Technol Inform. 2007;127:77-90. Review.

Freed D. Patient-physician email: passion or fashion? Health Care Manag (Frederick). 2003;22(3):265-74. Review.

Hong T. Internet health information in the patient-provider dialogue. Cyberpsychol Behav. 2008 Oct;11(5):587-9.

Kim E, Mayani A, Modi S, et al. Evaluation of patient-centered electronic health record to overcome digital divide. Conf Proc IEEE Eng Med Biol Soc, 2005;2:1091-4.

Lewis D, Cooper J, Gunawardena S. Caring Connection: internet resources for family caregivers of children with cancer. AMIA Annu Symp Proc. 2006:1007.

Makoul G, Curry R, Tang P. The use of electronic medical records: communication patterns in outpatient encounters. J Am Med Inform Assoc. 2001;8(6):610-5.

McGrath J, Arar N, Pugh J. The influence of electronic medical record usage on nonverbal communication in the medical interview. Health Informatics J. 2007;13(2):105-18.

Newnham G, Burns W, Snyder R, et al. Attitudes of oncology health professionals to information from the Internet and other media. Med J Aust. 2005;183(4):197-200.

Pallensen B, Engberg A, Barlach A. Developing e-health information by empowerment strategy. Stud Health Technol Inform. 2006;122:776.

Penson R, Benson R, Parles K, et al. Virtual connections: Internet health care. Oncologist. 2002;7(6):555-68.

Rains S. Perceptions of traditional information sources and use of the world wide web to seek health information; findings from the health information national trends survey. J Health Commun. 2007;12(7):667-80.

Ralston J, Carrell D, Reid R, et al. Patient web services integrated with a shared medical record: patient use and satisfaction. J Am Med Inform Assoc. 2007;14(6):798-806.

Robertson J. Guidelines for physician-patient electronic communications. American Medical Association, Young Physicians Section. 2004. Available from: http://www.medscape.com/viewarticle/498177

Roter DL, Larson S, Sands DZ, et. al. Can e-mail messages between patients and physicians be patient-centered? Health Commun. 2008 Jan-Feb;23(1):80-6.

Simpson R. Caring communications: how technology enhances interpersonal relations, part I. Nurs Adm Q. 2008 Jan-Mar;32(1):70-3. Review.

Simpson RL. Caring communications: how technology enhances interpersonal relations, Part II. Nurs Adm Q. 2008 Apr-Jun;32(2):159-62.

Tang P, Lansky D. The missing link: bridging the patient-provider health information gap. Health Aff (Millwood). 2005;24(5):1290-5.

Wald H, Dube C, Anthony D. Untangling the Web - the impact of internet use on health care and the physician-patient relationship. Patient Educ Couns. 2007;68(3):218-24.

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Communication Research

de Haes H, Bensing J. Endpoints in medical communication research, proposing a framework of functions and outcomes. Patient Educ Couns. 2009 Mar;74(3):287-94.

Feldman-Stewart D, Brundage MD. A conceptual framework for patient-provider communication: a tool in the PRO research tool box. Qual Life Res. 2009 Feb;18(1):109-14.

Hall JA, Schmid Mast M. Five ways of being "theoretical": Applications to provider-patient communication research. Patient Educ Couns. 2009 Mar;74(3):282-6.

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