Relevant Publications
Compassion Fatigue
Communication
Alternative Medicine
Cultural Competency
Providers as Patients
Empathy/Compassion
Health Literacy
Health Policy
Hope
Narrative Medicine
End-of-Life Care
Patient Empowerment
Clinical Relationships
Quality of Care
Risk Management
Spirituality
Health Care Training
Treatment Refusal
Schwartz Rounds Cases

Relevant Publications

PATIENT-PROVIDER RELATIONSHIP

Effect on Adherence/Outcomes
Patient/Provider Conflict
Patient/Provider Trust
Patient/Provider Satisfaction

Effect on Adherence/Outcomes

Berry L, Parish J, Janakiraman R, et al. Patients’ commitment to their primary physician and why it matters. Ann Fam Med. 2008;6(1):6-13.

Berry L, Parish J, Janakiraman R, et. al. Patients’ commitment to their primary physician and why it matters. Ann Fam Med. 2008 Jan-Feb;6(1):6-13.

Christen R, Alder J, Bitzer J. Gender differences in physicians’ communicative skills and their influence on patient satisfaction in gynaecological outpatient consultations. Soc Sci Med. 2008 Apr;66(7):1474-83.

DiMatteo M. The role of effective communication with children and their families in fostering adherence to pediatric regimens. Patient Educ Couns. 2004;55(3):339-44. Review.

Di Blasi Z, Harkness E, Ernst E, et al. Influence of context effects on health outcomes: a systematic review. Lancet. 2001;357(9258):757-62.

DiMatteo M, Reiter R, Gambone J. Enhancing medication adherence through communication and informed collaborative choice. Health Comm. 1994;6(4):253-65.

DiMatter M, Sherbourne C, Hays R, et al. Physician characteristics influence patient adherence to medical treatment: Results from the medical outcomes study.  Health Psychol. 1993;12(2):93-102.

Franks P, Jerant A, Fiscella K, et al. Studying physician effects on patient outcomes: physician interactional style and performance on quality of care indicators. Soc Sci Med. 2006;62(2):422-32.

Franks P, Fiscella K, Shields C, et al. Are patients’ ratings of their physicians related to health outcomes? Ann Fam Med. 2005;3(3):229-34.

Ganz P. What outcomes matter to patients: a physician-researcher point of view. Med Care. 2002;4(6 Suppl):III28-30.

Griffin S, Kinmoth A, Veltman M, et al. Effect on health-related outcomes of interventions to alter the interaction between patients and practitioners: a systematic review of trials. Ann Fam Med. 2004;2:595-608.

Hauck F, Zyzanski S, Alemagno S, Medalie J. Patient perceptions of humanism in physicians: effects on positive health behaviors. Fam Med. 1990;22(6):447-52.

Kaplan SH, Greenfield S, Ware JE.  Assessing the effects of physician-patient interactions on the outcomes of chronic disease.  Medical Care. 1989;275:5110-5127.

Kerse N, Buetow S, Mainous A, et al. Physician-patient relationship and medication compliance: a primary care investigation. Ann Fam Med. 2004;2(5):455-461.

Piette J, Heisler M, Krein S, Kerr E. The role of the patient-physician trust in moderating medication nonadherence due to cost pressures. Arch Intern Med. 2005;165(15):1749-55.

Roter D. Which facets of communication have strong effects on outcome: a meta-analysis. In: Stewart M, Roter D, eds. Communicating with medical patients.  London: Sage;1989:183-196.

Schneider J, Kaplan S, Greenfield S, et al. Better physician-patient relationships are associated with higher reported adherence to antiretroviral therapy in patients with HIV infection. J Gen Intern Med. 2004;19(11):1096-103.

Sidani S. Effects of patient-centered care on patient outcomes: an evaluation.
Res Theory Nurs Pract. 2008;22(1):24-37.

Squire R.  A model for empathic understanding and adherence to treatment regimens in practitioner-patient relationships.  Soc Sci and Med. 1990;30:325-39.

Stewart M, Brown J, Boon H, et al. Evidence on patient-doctor communication. Cancer Prev Control. 1999;3(1):25-30.

Stewart M. Effective physician-patient communications and health outcomes: a review. CMAJ. 1995;152:1423-1433.

Stewart M, McWhinney I, Buck C.  The doctor-patient relationship and its effect upon outcome.  J Royal Coll Gen Pract. 1979;29:77-82.

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Patient/Provider Conflict

Back A, Arnold R. Dealing with conflict when caring for the seriously ill: “it was just out of the question.” JAMA. 2005;293(11):1374-81.

Elder N, Ricer R, Tobias B. How respected family physicians manage difficult patient encounters. J Am Board Fam Med. 2006;19(6):533-41.

Farber N, Novack D, Silverstein J, et al. Physicians’ experiences with patients who transgress boundaries. J Gen Intern Med. 2000;15(11):770-5.

Goodman A, Penson R, Blatman R, et al. A staff dialogue on a socially distanced patient: Psychosocial issues faced by patients, their families, and caregivers. Oncologist. 1999;4(5):417-24.

Halpern J. Empathy and patient-physician conflicts.J Gen Intern Med. 2007;22(5):696-700.

Hariharan J, Denson K. A challenging patient: an innovative solution. WMJ. 2005;104(8):72-5.

Lown B. Difficult conversations: anger in the clinician-patient/family relationship. South Med J. 2007;100:34-39.

Platt F, Gordon G.  Field guide to the difficult patient interview. Maryland: Lippincott Williams & Wilkins; 1999.

Platt F. Conversation failure: case studies in doctor-patient communication. Tacoma: Life Sciences Press; 1993.

Stone D, Patton B, Heen S, Fisher R. Difficult conversations: how to discuss what matters most. New York: Viking Penguin; 1999.

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Patient/Provider Trust

Adler, Herbert M. Toward a biopsychosocial understanding of the patient-physician relationship – an emerging dialogue. J Gen Intern Med. 2007;22(2):280-285.

Benjamins M. Religious influences on trust in physicians and the health care system. Int J Psychiatry Med. 2006;36(1):69-83.

Berg L, Danielson E. Patients’ and nurses’ experiences of the caring relationship in hospital: an aware striving for trust. Scand J Caring Sci. 2007 Dec;21(4):500-6.

Berrios-Rivera J, Street R, Garcia Pop-Lisseanu M, et al. Trust in physicians and elements of the medical interaction in patients with rheumatoid arthritis and systemic lupus erythematosus. Arthritis Rheum. 2006;55(3):385-93.

Bonds D, Camacho F, Bell R, et al. The association of patient trust and self care among patients with diabetes mellitus. BMC Fam Pract. 2004;5:26.

Borell-Carrio F, Suchman A, Epstein R. The biopsychosocial model 25 years later: principles, practice, and scientific inquiry. Ann Fam Med. 2004;2(6):576-82.

Bruhn J. The lost art of the covenant: trust as a commodity in health care. Health Care Manag (Frederick). 2005;24(4):311-9.

Coffey S. The nurse-patient relationship in cancer care as a shared covenant: a concept analysis. ANS Adv Nurs Sci. 2006;29(4):308-23. Review.

Davis R, Wiggins M, Mercado C, O’Sullivan P. Defining the core competency of professionalism based on the patients’ perception. Clin Experiment Opthalmol. 2007;35(1):51-4.

Dowling M. The sociology of intimacy in the nurse-patient relationship. Nurs Stand. 2006;20(23):48-54. Review.

Fredericks M, Odiet J, Miller S, Fredericks J. Toward a conceptual reexamination of the patient-physician relationship in the healthcare institution for the new millennium. J Natl Med Assoc. 2006;98(3):378-85.

Glass R. The patient-physician relationship: JAMA focuses on the center of medicine.
JAMA. 1996; 275:147-8.

Hakesley-Brown R, Malone B. Patients and nurses: a powerful force. Online J Issues Nurs. 2007 Jan 31;12(1):5.

Hall J, Horgan T, Stein T, et al. Liking in the physician-patient relationship. Patient Educ Couns 2002;48:69-77.

Hall J, Roter D, Katz N. Meta-analysis of correlates of provider behavior in medical encounters. Med Care 1988;26:657-675.

Hannan A, Webber F. Towards a partnership of trust. Stud Health Technol Inform. 2007;127:108-16.

Hillman A. Mediators of patient trust. JAMA. 1998;280:1703-4.

Hupcey J, Miller J. Community dwelling adults’ perception of interpersonal trust vs. trust in health care providers. J Clin Nurs. 2006;15(9):1132-9.

Kerse N, Buetow S, Mainous A, et al. Physician-patient relationship and medication compliance: a primary care investigation. Ann Fam Med. 2004;2(5):455-61.

Leach M. Rapport: a key to treatment success. Complement Ther Clin Pract. 2005;11(4):262-5. Review.

Lee Y, Lin J. Linking patients’ trust in physicians to health outcomes. Br J Hosp Med (Lond). 2008 Jan;69(1):42-6.

Matthews D, Suchman A, Branch W. Making “connexions”: enhancing the therapeutic potential of the patient-clinician relationship. Ann Intern Med. 1993;118(12):973-7.

McDaniel S, Beckman H, Morse D, et al. Physician self-disclosure in primary care visits. Enough about you, what about me? Arch Intern Med. 2007;167(12):1321-6.

McKinstry B, Ashcroft R, Car J, et al. Interventions for improving patients’ trust in doctors and groups of doctors. Cochrane Database Syst Rev. 2006;19(3):CD004134. Review.

Miner-Williams D. Connectedness in the nurse-patient relationship: a grounded theory study. Issues Ment Health Nurs. 2007;28(11):1215-34.
Montaglione C. The physician-patient relationship: Cornerstone of patient trust, satisfaction, and loyalty. Manag Care Q. 1999;7(3):5-21.

Nelson C, Higman S, Sia C. Medical homes for at-risk children: parental reports of clinician-parent relationships, anticipatory guidance, and behavior changes. Pediatrics. 2005;115(1):48-56.

Novack D, Suchman A, Clark W, et al. Calibrating the physician: personal awareness and effective patient care. JAMA. 1997;278(6):502-9.

Oskay-Ozcelik G, Lehmacher W, Konsgen D, et al. Breast cancer patients’ expectations in respect of the physician-patient relationship and treatment management. Ann Oncol. 2007;18:479-84.

Pandhi N, Bowers B, Chen F. A comfortable relationship: a patient-derived dimension of ongoing care. Fam Med. 2007;39(4):266-73.

Penson R, Nunn C, Younger J, et al. Trust violated: analgesics for addicts. Oncologist. 2003;8(2):199-209.

Rushton C. Respect in critical care: a foundational ethical principle. AACN Adv Crit Care. 2007;18(2):149-56. Review.

Rushton C, Reina M, Reina D. Building trustworthy relationships with critically ill patients and families. AACN Adv Crit Care. 2007;18(1):19-30. Review.

Safran D, Montgomery J, Chang H, et al. Switching doctors: predictors of voluntary disenrollment from a primary physician’s practice. Fam Pract. 2001;50:130-6.

Seetharamu N, Iqbal U, Weiner J. Determinants of trust in the patient-oncologist relationship. Palliat Support Care. 2007;5(4):405-9. Review.

Sellman D. The importance of being trustworthy. Nurs Ethics. 2006;13(2):105-15. Review.

Thom D, Campbell B.  Patient-physician trust: an exploratory study.  J Fam Pract. 1997;44:169-176.

Thom D, Hall M, Pawlson P.  Measuring patients’ trust in physicians when assessing quality of care.  Health Affairs. 2004;23(4):124-131.

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Patient/Provider Satisfaction

Benkert R, Peters R, Clark R, Keves-Foster K. Effects of perceived racism, cultural mistrust and trust in providers on satisfaction with care. J Natl Med Assoc. 2006;98(9):1532-40.

Benjamins M. Does religion influence patient satisfaction? Am J Health Behav. 2006;30(1):85-91.

Brody D, Miller S, Lerman C, et al. The relationship between patients’ satisfaction with their physicians and perceptions about interventions they desired and received. Med Care. 1989; 27(11):1027-35.

Clark P, Drain M, Malone M.  Return on investment in satisfaction measurement and improvement.  Press-Ganey Associates, Working Paper. 2005;1(2).

Diering S. Love your patients! Improving patient satisfaction with essential behaviors that enrich the lives of patients and professionals. Nevada City: Blue Dolphin Publishing; 2004.

Doescher M, Saver B, Franks P, Fiscella K. Racial and ethnic disparities in perceptions of physician style and trust. Arch Fam Med. 2000;9(10):1156-63.

Duberstein P, Meldrum S, Fiscella K, et al. Influences on patients’ ratings of physicians: physician demographics and personality. Patient Educ Couns. 2007;65(2):270-4.

Dy S, Shugarman L, Lorenz K, et. al. A systematic review of satisfaction with care at the end of life. J Am Geriatr Soc. 2008 Jan;56(1):124-9. Review.

Flocke S, Miller W, Crabree B.  Relationships between physician practice style, patient satisfaction, and attributes of primary care. J Fam Prac. 2002;51:835-40.

Gesell S, Gregory N. Identifying priority actions for improving patient satisfaction with outpatient cancer care. J Nurs Care Qual. 2004;19(3):226-33.

Greene M, Adelman R, Freidmann E, Charon R. Older patient satisfaction with communication during an initial medical encounter. Social Science and Medicine. 1994;38:1279-88.

Haas L, Glazer K, Houchins J, Terry S. Improving the effectiveness of the medical visit: a brief visit-structuring workshop changes patients’ perceptions of primary care visits. Patient Educ Couns. 2006;62(3):374-8.

Horowitz C, Suchman A, Branch W, Frankel R. What do doctors find meaningful about their work? Ann Intern Med. 2003;138(9):772-5.

Hupcey J, Clark M, Hutcheson C, Thompson V. Expectations for care: older adults’ satisfaction with and trust in health care providers. J  Gerontol Nurs. 2004;30(11):37-45.

Johnson C, Levenkron J, Suchman A, Manchester R. Does physician uncertainty affect patient satisfaction? J Gen Intern Med. 1988;3(2):144-9.

Kaiser Permanente Medical Care Program. Patient satisfaction and outcomes management. Oakland; Kaiser Permanente Medical Care Program; 1999.

Kim S, Kim S, Boren D. The quality of therapeutic alliance between patient and provider predicts general satisfaction. Mil Med. 2008 Jan;173(1):85-90.

Krupat E, Rosenkranz S, Yeager C, et al. The practice orientations of physicians and patients: the effect of doctor-patient congruence on satisfaction. Patient Educ Couns. 2000;39(1):49-59.

Lewin D, Piper S. Patient empowerment within a coronary care unit: insights for health professionals drawn from a patient satisfaction survey. Intensive Crit Care Nurs. 2007;23(2):81-90.

Lipkin M, Schwartz M. I can't get no patient or practitioner satisfaction. J Gen Intern Med. 2000 Feb;15(2):140-1. Review.

Locke G, Berndt M, Woychick N, et al. Professionalism among allied health staff. The PLEASE CARE program. Minn Med. 2007;90(8):47-9.

Matheny M, Gandhi T, Orav E, et. al. Impact of an automated test results management system on patients’ satisfaction about test result communication. Arch Intern Med. 2007 Nov;167(20):2233-9.

McKinstry B, Walker J, Porter M, et al. The impact of general practitioner morale on patient satisfaction with care: a cross-sectional study. BMC Fam Pract. 2007;8:57.

Nelson A, Wood S, Brown S, Brokesh S, Gerbarg Z. Improving patient satisfaction now: How to earn patient and payer loyalty. Boston: Jones and Bartlett Publishers; 1997.

Otani K, Kurz R, Harris L. Managing primary care using patient satisfaction measures. J Healthcare Management. 2005;50(5):311-325.

Rider E, Perrin J. Performance profiles: the influence of patient satisfaction data on physicians’ practice. Pediatrics. 2002;109:752-757.

Robertson R, Dixon A, Le Grand J. Patient choice in general practice: the implications of patient satisfaction surveys. J Health Serv Res Policy. 2008 Apr;13(2):67-72.

Roter D, Hall J, Katz N. Relations between physicians’ behaviors and patients’ satisfaction, recall, and impressions: an analogue study. Med Care 1987;25:437-451.

Shanafelt T. A career in surgical oncology: finding meaning, balance, and personal satisfaction. Ann Surg Oncol. 2007;Dec 12 [Epub ahead of print] PMID: 18071823

Srinivasan M, Franks P, Meredith L, et al. Connoisseurs of care? Unannounced standardized patients’ ratings of physicians. Med Care. 2006;44(12):1092-8.

Suchman A, Roter D, Green M. Lipkin M, Collaborative Study Group of the American Academy on Physician and Patient. Physician satisfaction with primary care office visits. Medical Care. 1993;31(12):1083-92.

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