Presented by Alexander R. Green, MD, MPH, senior scientist at The Disparities Solutions Center at Massachusetts General Hospital and associate professor of medicine at Harvard Medical School

Providing care to patients whose cultures and languages are different from our own can be difficult. Patients come with different beliefs, values and styles of communication. Some patients distrust the health care system or health care providers – attitudes which they may assert strongly, or keep hidden. Language barriers add another layer of potential misunderstanding. This webinar presents an overview of cross-cultural issues in health care and the role of empathy and compassion in addressing them. We explore case studies and reflect on effective approaches to providing compassionate, person-centered care to patients of all cultural backgrounds.

During this webinar, Dr. Green allows us to reflect on the role of empathy in cross-cultural care and understand the types of cross-cultural issues that can be a challenge to empathic care. Finally, he describes how we can improve health care providers’ communication and trust-building skills in diverse populations.

Additional Resources