Victor Fagan, LPN, is a licensed practical nurse in primary care at the VA Pittsburgh Healthcare System in Pittsburgh, Pennsylvania, working on behalf of veterans. On any given day, Mr. Fagan interacts with multiple patients providing assessment and education to veterans and family members. Colleagues, patients and families alike all recognize Victor as an exceptional caregiver who honors veterans on their birthdays, buys clothes for patients and families in need and even gives gifts of appreciation for co-workers who demonstrate exceptional acts of compassionate care towards veterans. He inspires similar passion amongst his colleagues; as one said, “If we need someone to listen, really listen, Victor is the one to go to.”