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Programs
Schwartz Center Rounds

Clinical Pastoral Education
Compassionate Caregiver Award
Patient Initiative
CarePages Partnership
Speaker Series |
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The facilitator of the Schwartz Center Rounds
helps to focus the discussion, encourages a variety of caregivers
to speak openly and honestly, pays attention to group dynamics, and
summarizes salient points at the end.
Nuts and Bolts
The facilitator keeps the discussion on track. In every session, the
facilitator should remind the audience of the following:
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Purpose of Rounds — The purpose
of Rounds is to support caregivers and focus on their relationships
with patients. The purpose of Rounds is not to "solve" or reach
any definitive conclusions/answers about the issue discussed,
but rather to share ideas, thoughts and feelings. |
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Confidentiality — As always in
a medical setting, caregivers must maintain confidentiality
about the patient case. Equally important, facilitators must ensure
that caregivers' comments be kept confidential and should express
this at the beginning of every Rounds. |
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Time constraints — Generally, panelists should limit their presentations to no more than three minutes each. This gives everyone in the room a chance to participate in the discussion. If panelists want to add additional information, they can do so as the discussion progresses. |
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Speak up — Remind attendees to speak loudly enough so everyone in the room can hear them clearly. Ask them to stand and use microphones, if necessary. |
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Beepers/cell phones — Ask everyone to put their beepers on vibrate mode and turn off their cell phones. In every session, facilitators should remind the audience not to use the phone right outside the conference room as it can be very distracting. |
Responsibilities of the Physician Leader vs. the Facilitator
The physician leader and facilitator should discuss their roles and
responsibilities prior to the first Rounds. At some hospitals the
physician leader plays a major role in facilitating the discussion
and at others the facilitator takes on more of the responsibility.
In either case, each of them brings his or her own perspective to
the discussion. The following suggestions may be helpful:
Responsibilities of the physician leader
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Act as the host |
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Introduce the panel |
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Call on audience |
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Help focus the discussion |
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Meet with the planning committee to discuss and select cases |
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Read the pulse of the hospital for important issues |
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Review summary of evaluations |
Responsibilities of the facilitator
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Give reminders about confidentiality, beepers, cell phones and other business |
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Call on audience |
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Focus discussion, ask thought-provoking questions and make observations to stimulate discussion, as needed |
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Keep to time limits. Politely interrupt participants if they are talking too long; warn when five minutes are left in the hour. |
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Ask participants to speak up when necessary |
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Offer a very brief closing summary |
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Represent the Schwartz Center and make Center announcements |
Focusing on the Discussion
The following suggestions may be helpful to focus the discussion:
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"Perhaps we can hear some audience responses before hearing more from the panelists." |
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"Can you summarize so we can have time to hear from everyone?" |
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"Is there anyone else in the audience in addition to the panelists who has had a part in this patient's care?" |
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"As you listen to this story, what would keep you awake at night as you think about it?" |
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"What questions would you dwell on when driving home from work?" |
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"What would you do differently?" |
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"I understand what you did, could you talk more about how it made you feel?" |
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"How did the involvement of your colleagues affect your work? Is there anything else you could have used from your colleagues?" |
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"Our time to end is drawing near, is there anyone else who wants to contribute but hasn't yet had a chance?" |
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"Are there any opposing/different reactions to what has been expressed so far?" |
"Let's conclude this session by asking: what did this patient teach us?"
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