Albert Schweitzer Fellowship Program, Boston, MA — engagement of Boston Schweitzer fellows in establishing effective compassionate relationships across cultural and other differences between patients and caregivers (2003)

Alzheimer’s Services of Cape and the Islands Hyannis, MA — develop a training program for professional caregivers who work with Alzheimer’s patients in nursing homes and assisted living facilities and to conduct a pilot in selected facilities  (2008)

American Academy on Communication in Healthcare (formerly known as the American Academy on Physician and Patient), Chesterfield, MO

  • scholarships for caregivers to attend annual faculty development courses on relationship-centered care (2002)
  • multi-institutional study to determine the best way to teach humanism in an inpatient setting (2000)
  • development of curricula to help residency programs meet accreditation standards on doctor-patient communication (2002)

Benedictine Health Foundation, Kingston, NY — training to improve the communication between professional caregivers and family caregivers (2001)

Berkshire Medical Center, Pittsfield, MA — training in doctor-patient communication

Beth Israel Deaconess Medical Center, Boston, MA

  • introduction of medical humanities to third-year Harvard medical students at BIDMC with the goal of fostering a humanistic approach to patient care (1999)
  • evaluation and dissemination of a curriculum for medical trainees that will improve patient-clinician communication about sex (2006)

Beth Israel Deaconess Medical Center/Harvard Medical School, Boston, MA — development of a pilot curriculum to enhance residents’ communication skills and interactions during family meetings while they are rotating through the Medical Intensive Care Unit. (2006)

Boston Health Care for the Homeless Program, Boston, MA – training of caregivers to improve their care of homeless and marginally housed transgendered clients, specifically with respect to mental health services (2008)

Boston Medical Center, Boston, MA

  • Family Medicine Department — Balint (support) groups for residents to enhance empathy and communication skills (1999-2001)
  • Department of General Internal Medicine — pilot faculty development program to teach residents interviewing and related psychosocial skills (2004)
  • development of a training program for volunteers and clinicians to help them communicate with patients with cognitive disabilities (2004)
  • development of a model residency program to teach communication skills in compliance with the Accreditation Council for Graduate Medical Education (ACGME) requirements (2004)
  • provide support to the PAIRS programs which is designed to teach first year Boston University medical students how to interact with and learn from individuals with early stage Alzheimer’s disease (2008)
  • expand an educational initiative for health care providers and family members to improve the understanding of patients who suffer from aphasic stroke and brain injuries, utilizing patients who have been affected by these types of illnesses (2011)

Boston University Medical School Down Syndrome Awareness Program Boston, MA – implement a pilot service learning elective pairing first and second year medical students with teens or young adults with Downs Syndrome (2011)

Boston University Gerontology Center, Boston, MA — scholarships for workshops for health and human service workers in agencies that serve immigrant and minority elderly. The workshops focus on end-of-life care, culture-specific issues, and support for family caregivers. (2002)

Boston University School of Public Health and collaborators, Boston, MA— development of workshops to strengthen communication between low-income women and their providers from Boston Medical Center, using real life narrative and theater techniques (2003)

Brain Injury Association of NH, Concord, NH – organize a presentation “Defying the Odds” with Jason and Margie Crigler at four VA hospitals, all SC Rounds sites (2011)

Brigham & Women’s Hospital, Boston, MA — sponsorship of Dennis Thomson Compassionate Scholars who were selected to develop compassionate care training programs (2000)

Brown University, Providence, RI — enhance the Brown Medical School curriculum for first and second year students by instituting “Schwartz Communications Sessions” (2009)

Bunker Hill Health Center, Charlestown, MA — funding for a unique, multidisciplinary approach to the complex problem of obesity with an emphasis on the patient-caregiver relationship (1999)

Cambridge Health Alliance, Cambridge, MA

  • development and implementation of best practices for involving culturally, linguistically and socio-economically diverse patients in the design of high quality health care (2002)
  • development of a medical humanities curriculum to be integrated into the medicine and psychiatry residency programs and the Harvard Medical School third-year clerkship at Cambridge Hospital (2004)

Children’s Hospital, Boston, MA – dissemination of an innovative educational project to improve communication and relationship building between Neonatal Intensive Care Unit practitioners and families throughout the northeast (2006)

Children’s Hospital, Seattle, WA — research to determine if parental feedback helps pediatric anesthesiologists communicate better with children and parents during the stressful pre-op period (2001)

Columbia University Medical Center, New York, NY — narrative medicine workshops in which clinicians write “parallel charts” about what they and their patients are feeling. (2001)

Community Catalyst, Boston, MA — development, in partnership with Northeastern University Bouve School and the Center for Community Health Education and Research, of a version of the health access simulation tool “Walk in My Shoes” that focuses on interactions between patients and clinicians (2005)

Compassionate Care ALS, West Falmouhth, MA – development of its “Cultivating Compassion Training Series” which helps health care professionals provide compassionate care to patients with Lou Gehrig’s Disease (2007)

Cooley Dickinson Hospital, Northampton, MA — hospital-wide expansion of a program, successfully piloted in the Emergency Department, to improve respect and caring for patients and families (2000)

Dana-Farber Cancer Institute, Boston, MA — videos of young adults with cancer to be used as teaching tools (2002)

Dana-Farber/Partners Cancer Care, Boston, MA — bi-monthly Balint groups for oncology fellows to enhance empathy and communication skills (2006)

Dartmouth-Hitchcock Medical Center and Dartmouth Medical School, Lebanon, NH – expand the patient and family centered teaching curriculum “From the Other Side of the Stethoscope” (FOSS) to the geriatric ambulatory medicine clerkship, including patient feedback for curriculum development (2011)

Doylestown Hospital To Your Health Radio Program, Doylestown, PA — production of 12 radio segments highlighting a common challenge in doctor-patient communication based on real patient experiences (2005)

Fairview Hospital, Great Barrington, MA — development of a coordinated community approach to educate a disease-specific group of patients about their disease and to improve patient-caregiver communication (2001)

Greater Brockton Parish Health Consortium, Brockton, MA — expansion of a parish nursing program where nurses and other health professionals minister to the needs of fellow congregation members (2001)

Harvard Medical School, Boston, MA — “Healer’s Art” course (2003)

Harvard School of Public Health, Boston, MA — professional educational program addressing substantial differences in health care outcomes, and concurrent lack of trust, of specific racial and ethnic groups (2004)

Health Law Advocates, Boston, MA — development of a guide for consumers to clarify HIPAA regulations (2003)

Health Professionals Training Institute, Cambridge, MA — scholarships to train direct care workers in communications skills and cultural competency (2005)

The Hospital Elder Life Program at Caritas Norwood Hospital, Norwood, MA — a day long geriatric conference “More Than Just Words: Communicating with Patients with Dementia” for multidisciplinary caregivers (2008)

Institute for Professionalism and Ethical Practice (IPEP), Children’s Hospital Boston and BIDMC, Boston, MA – create and implement the Patient- Teacher in Patient Safety Program to improve medical error disclosure and prevention (2011)

Institute of Health Professions, Boston, MA

  • research on nurses who have survived cancer and the effect of their experiences on their clinical practice (2000)
  • conference, development of a handbook for family caregivers, and a curriculum for health professionals to prepare family-professional teams for ethical dilemmas involving life-sustaining treatments (2005)

Jewish Family & Children’s Service, Boston, MA — training for caregivers in long-term care facilities on the special needs of Holocaust survivors (1997)

Johns Hopkins Bayview Medical Center, Baltimore, MD — research on what physicians with cancer learn from their experience as patients (2000)

Johns Hopkins Children’s Center, Baltimore, MD — a monthly orientation and end-of-rotation session to pediatric house staff to help them cope with the emotional demands of the Pediatric Intensive Care Unit (2009)

Maria Judge, Medford, MA — photo exhibit that chronicles her experience as a patient with cancer (2002)

Ellen Kagan, MA — cable TV show on communicating with patients (1999)

Lehigh Valley Hospital, Allentown, PA- trainings for multidisciplinary caregivers about the etiquette of care for patients with disabilities (2010)

Jeannie Lindheim, Newton, MA — workshops on communicating with patients with life-threatening illness

Beth Lown, MD, Brookline, MA — forum for patients and physicians to derive collaboratively a communications model for shared decision-making (2008)

Massachusetts General Hospital, Boston, MA

  • Adolescent Medicine Division — implementation and evaluation of a curriculum to help residents communicate with adolescents (2005)
  • Cancer Center, Boston –development of an educational program to teach oncology infusion nurses psychotherapy skills in order to improve the therapeutic process for patients and clinicians (2011)
  • Psychiatry Department — to address the psychosocial concerns of patients who are undergoing genetic testing for cancer (2002)
  • Weight Center — development and implementation of a workshop to teach clinicians to relate more compassionately to obese patients (2000)
  • Women’s Health Program — training for caregivers on complementary medicine (2006)

Massachusetts General Hospital for Children, Boston, MA – design and implement training for residents on caring for patients with autism while in the hospital (2011)

Maine Humanities Council, Portland, ME – provide speakers for its conference, “Caring for the Caregiver: Perspectives on Literature and Medicine” (2005)

Massachusetts Long Term Care Foundation, Newton, MA — design and implementation of a pain management training program for caregivers in long-term care facilities (2002)

MATCH-UP Interfaith Volunteers, Boston, MA — “What’s Up, Doc?” workshops to help elders and their providers communicate more effectively (2003, 2005)

MediaWorks, Gloucester, MA — video to help women with metastatic breast cancer and to educate their caregivers about the experience (1998)

Melissa’s Living Legacy, Henrietta, NY — multi-method training for clinicians who treat adolescents with cancer to help them respond to the unique needs of these patients and their families (2003, 2005, 2006)

Memorial Sloan-Kettering Cancer Center, New York, NY — establishment of a “train the trainer” program to create a team of “Schwartz Center communication facilitators” who will teach communication skills (2005-2008)

Mercy Catholic Medical Center, Darby, PA– to pilot a multi-modal intervention to educate international medical graduates during their medical residency training about U.S. health beliefs and prompt them to utilize appropriate communication techniques when needed (2011)

MIT Medical, Cambridge, MA — development of a self-sustaining training program to improve communication between patients and providers and compare patient satisfaction results between caregivers who have received the training and those who have not (2006)

Mount Auburn Hospital, Cambridge, MA – piloting of the hospital’s “Patients-as-Partners” project in the diagnostic mammography suite, focusing on improving communication between radiology residents and patients, using patients as teachers (2006)

National Council on Women’s Health, New York, NY — symposium in New York about the patient-caregiver relationship (1998)

Neponset Health Center, Dorchester, MA- refresher training to medical providers, mental health providers and interpreters to strengthen their partnerships and communication skills (2008)

Neville Center at Fresh Pond, Cambridge, MA — full-day training sessions for its workforce focusing on increasing empathy for nursing home residents and improving communications skills (2003)

Newton-Wellesley Hospital, Newton, MA — support for “Children’s Emotional Healthlink” website to promote earlier diagnosis of pediatric emotional problems by improving physician-parent communication (2004)

Northeastern University, Boston, MA — use of standardized patients to help physical therapy students communicate and relate better with patients (2005)

Northwestern Memorial Hospital, Chicago, IL

  • development and production of an original drama based on healthcare workers’ own stories of their relationships with patients (2004)
  • facilitate feedback from patients/families members who have been in the medical intensive care unit and palliative care unit to improve communication and coordination of care. (2011)

Northwestern University Medical School, Chicago, IL — implementation of a curriculum called “Difficult Conversations” for third-year medical students to improve their communication skills around difficult patient issues (2002-2005)

Norwood Hospital, Norwood, MA — training multidisciplinary caregivers to communicate more effectively with patients with dementia (2007)

Norwood collaborative, Norwood, MA — develop a program that ensures that patients’ beliefs and care preferences are communicated to their caregivers as they move from one care setting to another (2009)

Overlook Hospital, Summit, NJ — Balint groups for internal medicine residents (2003)

Overlook Hospital Foundation, Summit, NJ – enhance physician competency in interpersonal and communication skills, patient care and professionalism through the “Patient Preceptor Project for Residents” (2011)

Parent to Parent of Vermont, Williston, VT — program in which family members observe pediatric residents as they interact with hospitalized children and their families at Fletcher Allen Hospital in Vermont (2004)

Sam Putnam, MD, Cambridge, MA — groundwork for a documentary film on the doctor-patient relationship and a multi-faceted national PBS outreach project (2005)

Peggy Rambach, Andover, MA and the Vermont Arts Exchange, North Bennington, VT — Arts and Healing Initiative writing workshops at health care facilities in Massachusetts and Vermont for patients and clinicians to write about their relationships (2005)

Roxbury Community College School of Nursing, Boston, MA — teaching materials related to cultural competency and end-of-life (2001)

Saint Elizabeth’s Medical Center, Boston, MA — program to enhance residency training with visits to patients’ homes (1998)

Saint Joseph Manor Health Care, Brockton, MA — communications training workshops for certified nursing assistants (2005)

Lidia Schapira, MD, Boston, MA — monthly study group for physicians to allow for collective learning, sharing of stories and intergenerational learning (2007)

Lidia Schapira, MD, and Julie Goldman — video and accompanying study guide on the patient-physician relationship to be used as a teaching tool (2002)

Sherrill House, Boston, MA — education of family members and patients about pain management and how to be an effective advocate for pain relief

Simmons College Society and Health Program, Boston, MA — lecture series on compassionate care (1999)

Southwestern Vermont Healthcare and the Institute for Medical Humanism, Bennington, VT — video entitled “The Lived World of Illness,” which features metastatic cancer patients talking about their health care experiences, available to providers who work with cancer patients and their families (2002)

SUNY at Stony Brook, Stony Brook, NY — pilot program in its medical school curriculum where residents would serve as co-facilitators with faculty in teaching compassionate, humanistic medicine (2003)

Tufts University, Medford, MA — patient-as-educator model to teach compassionate care to third-year medical students (2002)

Tufts University Family Practice Residency, Malden, MA — curriculum to train family medicine residents in the effective use of family counseling/therapy in an outpatient health center setting (2001)

Tufts University School of Medicine, Boston, MA —training for 20 physicians from hospital affiliates to be “master teachers” of compassionate care (2008)

UMass Memorial Medical Center, Worcester, MA — training for medical students, residents and faculty on pediatric palliative care as part of an effort to establish a pediatric palliative care program at the hospital (2006)

University of Chicago Hospitals, Chicago, IL — research to improve surgeons’ communication skills (1998)

University of North Carolina Lineberger Comprehensive Cancer Center Chapel Hill, NC – develop and implement a curriculum for oncology clinicians, utilizing parents, while emphasizing the impact on the father’s role when a mother is terminally ill (2011)

Visiting Nurse Association of Boston, Boston, MA — training program to help nurses develop fulfilling short-term relationships with patients (1997)

Women of Means, Wellesley, MA

  • training and other initiatives to improve the health care of homeless women (2002)
  • support for a partnership between Women of Means, Regis College and Harvard Medical School to teach nursing and nurse practitioner students to provide compassionate medical services to homeless women (2003)

Cultural Competency

AIDS Network of Western New York, Buffalo, NY – conduct a workshop for HIV/AIDS health and social service providers on culturally appropriate care for African refugees (2000)

Boston Healing Landscape, Boston, MA — collection of Muslim patient narratives regarding health care experiences and needs and establishment of a web-based resource (2004)

Boston Medical Center, Boston, MA — training for internal medicine residents to better care for culturally diverse patients (2004)

Cambridge College, Cambridge, MA — scholarships for the Medical Interpreters Training Program for low-income, bilingual students (done in collaboration with Neighbors for a Better Community and the Cambridge Health Alliance) (2004)

Cambridge Health Alliance, Doula Program, Cambridge, MA – to implement a new initiative Listen Across Cultures by offering doulas (birthing assistants) training in listening, relationship building and collaborative problem solving (2010)

Chelsea HealthCare Center, Chelsea, MA — cultural sensitivity training for caregivers on Latino, Somalian, Bosnian and Southeast Asian cultures (1997)

Children’s Hospital, Boston, MA — video to teach caregivers how to conduct culturally sensitive patient and family assessments (1998)

Covenant Health Systems, Lexington, MA — training for clinicians on the cultural and major beliefs of the Islamic, Hindu and Buddhist traditions (2004)

Dimock Community Health Center, Roxbury, MA — training for caregivers to learn about the health care needs of the Latino community (2002)

The Disparities Solution Center at MGH, Boston, MA — a film series to improve health care providers’ ability to understand and communicate with diverse patient populations (2008)

East Boston Neighborhood Health Center, East Boston, MA — cultural sensitivity training series (2000)

Fenway Health, Boston, MA – to foster improvements in the cultural competency of all caregivers by holding six patient-staff dialogues over a two-year period allowing consumer of care to express their needs, reflect on the patient experience and engage with Fenway staff (2010)

Great Brook Valley Health Center, Worcester, MA — cultural competency training for clinicians caring for patients from the African refugee/immigrant community (2005)

Hallmark Health, Malden, MA — cultural sensitivity training series (2000)

Hasbro Children’s Hospital/Warren Alpert Brown Medical School, Providence, RI – develop an intensive educational training for residents to better understand the needs of refugee and immigrant children, including an educational video of refugee families (2011)

Health Care for All and La Alianza Hispana, Boston, MA — two meetings to improve interpreter services in Boston hospitals and to conduct a survey of patients and providers (2002)

Hospice and Palliative Care Federation, Norwood, MA – yearly scholarships for hospice managers to attend cultural competency training (2002)

Kit Clark Senior Services, Dorchester, MA

  • training on the health care needs of the elderly Cape Verdean and Vietnamese patient population (1999)
  • educational sessions with patients, families and clinicians to increase understanding of the needs of patients from different cultures (2001)

Latin American Health Institute, Boston, MA — curriculum for cultural competency training (2000)

MaineHealth, Portland, ME — organization of a conference and follow-up activities to help caregivers understand the barriers created by low health literacy and to improve cultural competency (2005)

Massachusetts General Hospital, Boston, MA — cross-cultural needs assessment of senior medical residents to inform the development of a cross-cultural curriculum (2002)

Merrimack Valley Hospice, Lawrence, MA – to develop and implement an education and training initiative for clinicians, paraprofessionals and support staff to provide culturally and linguistically appropriate outreach to terminally ill Latino patients and support bereavement services to their families (2011)

New England Eye Institute, Boston, MA — cultural competency training for 50 staff optometrists (2004)

Pathways to Complementary Medicine, Boston, MA — cultural competency training for Pathways staff (2003)

Positive Directions, Boston, MA – training for clinicians caring for HIV and AIDS patients with a service module based on cultural competence (2002)

Spaulding Rehabilitation Hospital and Northeastern University, Boston, MA – create a culturally competent and compassionate health care environment throughout the Spaulding Rehabilitation Network (2011)

Tufts-New England Medical Center, Boston, MA – training module on the health care beliefs of the Asian immigrant population (1999)

Visiting Nurse Association of Cape Cod, Chatham, MA

  • organization, with four other groups, of a Cape Cod conference for directors of interpreter services programs to share information about programs and models (2002)
  • development of a culturally and linguistically appropriate service (CLAS) training program for providers (2003)

VNA Care Network, Needham, MA – expansion of a cultural competency program for all staff (2004)

VA Care Network, Needham, MA – continue to train staff on cultural competency and end of life issues (2007)


Baystate Medical Center, Springfield, MA

  • development of a model bereavement program for families and caregivers of long-term dialysis patients (2001-2002)
  • training to improve communication between caregivers and patients and families at the end-of-life, particularly at transition points in the continuum of care (2005)

Beth Israel Deaconess Medical Center, Boston, MA — model bereavement program for families of deceased patients and their caregivers at BIDMC (1999)

Children’s Hospital, Boston, MA — development of an advanced course in pediatric palliative care at Harvard Medical School Center for palliative Medicine for physician, nurses and social workers (2001)

Covenant Health Systems, Lexington, MA — training for caregivers to cope with their grief when a patient dies (2005)

Deborah Dokken, Initiative for Pediatric Palliative Care (IPPC), Newton, MA – strengthen the involvement and role of family members as educators at “Families as Educators” IPPC retreats; development of guidelines for implementation and replication (2006-2008)

Harvard Vanguard Medical Associates, Boston, MA — research to improve treatment at end-of-life care (2008)

Home Health Care Association, Boston, MA — development and implementation of a training program for paraprofessionals (home health aides and personal care workers) to enhance end-of-life care (2004)

Home Health Foundation, Lawrence, MA — development and implementation of an educational program to cross-train Home Health VNA and Merrimack Valley Hospice clinicians in their different approaches to patient care as a first step to developing a palliative care program (2002)

Lehigh Valley Hospital, Allentown, PA – a two year palliative medicine curriculum (22 sessions) for interdisciplinary providers focusing on medical content of palliative care, communication skills, administration and systems, ethics and personal awareness (2008)

Massachusetts Compassionate Care Coalition, Boston, MA — matching grant to develop a statewide model for communicating on end-of-life issues (2000)

Partners Home Care, Waltham, MA – training home health aides who are continuing to provide care to patients as they transition from home care to hospice care (2008)

Partners Home Care, Rockland, MA — training for home care staff on the psychosocial and spiritual dimensions of end-of-life care and to support them in their roles (2004)

Partners Hospice, Waltham, MA — training for home health aides to better care for hospice patients (2008)

Saint Joseph Manor Health Care, Brockton, MA — training for volunteers as companions to dying patients who would otherwise be alone (2005)

Smith College School for Social Work, Northampton, MA — Post Masters Certificate Program in End-of-Life Care for clinical social workers (2001-2002)

Urban Medical Group, Inc., Jamaica Plain, MA — development of a replicable model that uses electronic medical records to promote the use of advance directives and trains nurse practitioners to have conversations with patients about advanced directives (2006)


Boston Medical Center, Boston, MA — research to develop a pediatric spirituality curriculum (1999)

Covenant Health Systems, Lexington, MA — development of a pilot spirituality training program for caregivers (2000)

Massachusetts General Hospital, Boston, MA

  • Chaplaincy Department and Paula Rayman, PhD — initiation of a design process for a spiritual support program for caregivers at MGH (2002)

David Todres, MD — study of the role of spirituality for clinicians in the Pediatric Intensive Care Unit (2002)


American Academy on Communication in Healthcare (formerly known as the American Academy on Physician and Patient), McLean, VA — defrayment of costs of extending AACH membership to patients (2002)

Children’s Hospital of Philadelphia, Philadelphia, PA — Ten support groups for parents of children who have suffered from pediatric stroke (2007)

Health Law Advocates, Boston, MA — training of social work administrators and faith-based health workers about health care programs available to the poor and underserved (2001)

University of Maryland Medical Center, Baltimore, MD — a six-part educational series for the night-shift staff at the Shock Trauma Center (2008)