Our 2017 Compassion in Action webinar series teaches some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The webinars highlight skills that are components of a framework developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, in partnership with the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Each webinar in the 2017 series builds off of the first webinar in 2016, ‘Maximizing the Power of Relationships: Taking Care of Ourselves and Others,’ presented by Dr. Beth Lown. We recommend viewing this webinar prior to watching the other webinars in this series.

The Schwartz Center’s Compassion in Action webinar series is funded in part by a donation in memory of Julian and Eunice Cohen.

Below are videos of past webinars in 2017.

Presented by Patricia A. McGaffigan, RN, MS, CPPS, chief operating officer and senior vice president of program strategy at the National Patient Safety Foundation.

At the heart of healthcare is our purpose and moral duty to provide the highest quality, safest and most compassionate care to all of our patients, families and colleagues. Yet so often, our best intentions to ensure compassionate care are thwarted by many reasons – some pernicious, some explicit – but most of which relate to macro- and microsystems that lack a full commitment to a culture of safety as not only our priority, but our purpose. This presentation will illuminate several of the root causes and challenges to creating and sustaining a culture of safety, as well as the importance of a total systems approach to safety that is pre-conditional for compassionate care. Designed for all audiences (including healthcare professionals, executives, patient and family members, patient and family advocates and experience professionals, and others), this webinar will provide participants with meaningful recommendations and resources to accelerate and sustain a culture of safety and optimize compassionate care.

In this presentation, Patricia teaches participants how to characterize the relationship between a culture of safety, patient and workforce safety and compassionate care, identify at least three detractors and three critical success factors that are related to a culture of safety and finally, apply at least one essential recommendation to their patient safety and workforce safety activities or programs that may optimize compassionate care in their organization.

Additional Resources