2015 Compassion in Action Webinars
Presented by: J. Randall Curtis, MD, MPH, Director of Cambia Palliative Care Center of Excellence at Harborview Medical Center, University of Washington.
Family meetings are a routine part of care for seriously ill patients and their families. Effective conduct of these meetings has been associated with improved patient care and improved family outcomes. In this webinar, Dr. Curtis shares tips for both running and teaching positive family meetings, improving interdisciplinary communication, facilitating shared decision making around end-of-life care and how to use family meetings as a quality measure.
Presented by: Nan Cochran, MD, Associate Professor of Medicine, Associate Professor of Community and Family Medicine, Associate Professor of The Dartmouth Institute, Dartmouth Medical School and Calvin Chou, MD, PhD, FAACH, Professor of Clinical Medicine, University of California, San Francisco, Academy Chair for the Scholarship of Teaching and Learning, Vice President for External Education, AACH Director, UCSF-VALOR Program.
Everyone talks about shared decision-making, but most clinicians have not been trained in the specific communication skills required. To provide true patient-centered care, providers must probe to understand the patient’s unique circumstances, values, and preferences in order to help arrive at a therapeutic choice that fits his/her individual needs. This webinar reviews how to elicit patient preferences, how to communicate risks and benefits effectively, and how to recognize and help patients resolve decisional conflict.
Presented by: Carol Mostow, LICSW, Assistant Professor of Family Medicine, Boston University School of Medicine.
Carol reviewed the RESPECT model, and how caregivers can use it in their daily practice, teaching and supervision. A relational model that addresses difference and power, RESPECT identifies skills to build trust with patients, especially with those who differ from the caregiver by race, culture or background. It is a helpful training tool that also guides preceptors and supervisors to partner with learners, supervisees and colleagues across differences in hierarchy. This webinar includes educational tools for observing, communicating and supervising with RESPECT. New work using RESPECT to address diversity and hierarchy on multidisciplinary teams is also highlighted.
Presented by: Vicki Jackson, MD, MPH, Chief of the Palliative Care Division, Massachusetts General Hospital, former Fellowship Director, Harvard Palliative Medicine Fellowship.
Dr. Jackson addresses the myths and barriers associated with communicating challenging information to patients and present a cognitive model for prognostic disclosure. Viewers will gain a deeper understanding of the research supporting different communication strategies for discussing difficult content and addressing patient and caregiver emotions.
Presented by: Beth Lown, MD, Medical Director of the Schwartz Center.
Compassionate care is critical but often an underutilized component in improving patient outcomes and reducing professional liability exposures. At its core, it means treating patients in a holistic manner, rather than focusing only upon patient illness. A growing body of research demonstrates that patient-centered care is essential to quality healthcare and has been associated with improved health outcomes, increased patient satisfaction, better adherence to treatment recommendations and fewer medical errors and malpractice claims.