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2018 Compassion in Action Webinar Series

Compassionate, Collaborative Care – working together to bring compassion into daily practice

Amidst the rapid changes in healthcare, how can healthcare professionals and staff sustain and deepen the caring and compassion that draws them to this profession? How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Recent neuroscience developments demonstrate that our brains are constantly being reshaped by our everyday experiences. With intention and practice, we can change the way our brains respond to the continuous flow of information, distractions, emotional reactions and interpersonal challenges. Through skills development and practice, we can strengthen the sense of reward and purpose in our work that is the antidote to burnout, build effective teams, and relate to patients and families more effectively.

Please join us for a new year-long webinar series on Compassionate, Collaborative Care – “The Triple C.” We’ll teach some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The skills we’ll highlight are components of a framework co-developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, with support and guidance from the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Together we will learn how to sustain compassion and collaboration in healthcare while sustaining our well-being.

 

Webinars

Creating A Culture of Caring

Presented by Rana Awdish, MD
Wed, January 31, 2018 3:00 PM – 4:00 PM EST

 

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The webinar will describe Dr. Awdish’s personal transformation from critical care physician to critically ill patient and describe how the events surrounding her near-death changed her understanding of the culture of medicine and lead her to alter the course of her institution. Focusing on physician communication training, onboarding practices for all employees, and a culture of caring, she will illuminate the path towards creating a more resilient culture for everyone involved in healthcare.

Learning Objectives
At the end of this webinar, participants will be able to:

  • Describe the ecosystem of medical training and practice and the way it compromises empathy and compassion
  • Illustrate how on-boarding can be used to define purpose for new employees and create a culture of caring
  • Recognize the barriers to implementing institutional change and empowering individuals
  • Identify practices that will engage providers and leaders in promoting development of resilient systems

 

About the Presenter:

Rana Awdish, MD is the Director of the Pulmonary Hypertension Program at Henry Ford Hospital in Detroit and a Critical Care Physician. She also serves as Medical Director of Care Experience for the Henry Ford Health System.

Dr. Awdish’s mandate as well as her passion is to improve the patient experience across the system. After suffering a sudden critical illness herself in 2008, she has become a tireless activist, refocusing her fellow providers on the patient experience and improving empathy through connection and communication. She lectures to physicians, hospital leadership and medical schools around the country.

Her book, In Shock: My Journey from Death to Recovery and the Redemptive Power of Hope, has been featured in the Washington Post, NPR, The Today Show, The Times Literary Supplement, and is now an LA Times Bestseller. Dr. Awdish received the Schwartz Center’s National Compassionate Caregiver of the Year Award in 2017. She was named Physician of the Year by Press Ganey in 2017 for her work on improving communication, and received the Critical Care Teaching Award in 2016. She, along with three others, began the CLEAR Conversations Project at Henry Ford, using improvisational actors to train physicians in patient-centered empathic communication.

Prior to coming to Henry Ford, Dr. Awdish completed her training at Mount Sinai Beth Israel in Manhattan. She attended Wayne State University Medical School, and completed her undergraduate degree at the University of Michigan in Ann Arbor. She is board-certified in Internal Medicine, Pulmonary and Critical Care Medicine.

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