2016 Compassion in Action Webinar Series

Compassionate, Collaborative Care –working together to bring compassion into daily practice

Amidst the rapid changes in health care, how can health care professionals and staff sustain and deepen the caring and compassion that draws them to this profession? How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Recent neuroscience developments demonstrate that our brains are constantly being reshaped by our everyday experiences. With intention and practice, we can change the way our brains respond to the continuous flow of information, distractions, emotional reactions and interpersonal challenges. Through skills development and practice, we can strengthen the sense of reward and purpose in our work that is the antidote to burnout, build effective teams, and relate to patients and families more effectively.

Please join us for a new year-long webinar series on Compassionate, Collaborative Care – “The Triple C.” We’ll teach some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The skills we’ll highlight are components of a framework co-developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, with support and guidance from the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Together we will learn how to sustain compassion and collaboration in health care while sustaining our well-being.


Upcoming Webinars


“Compassionate Care Across Cultures and Languages: Finding Common Ground”Green Headshot 1 lower res

June 14, 2016
4:00 – 5:00 PM ET

Presented by Alexander R. Green, MD, MPH, senior scientist at The Disparities Solutions Center at Massachusetts General Hospital and associate professor of Medicine at Harvard Medical School.

Providing care to patients whose cultures and languages are different from our own can be difficult. Patients come with different beliefs, values, and styles of communication. Some patients distrust the health care system or health care providers – attitudes which they may assert strongly, or keep hidden. Language barriers add another layer of potential misunderstanding. This webinar will present an overview of cross-cultural issues in health care and the role of empathy and compassion in addressing them. We will explore case studies and reflect on effective approaches to providing compassionate, person-centered care to patients of all cultural backgrounds.

Learning objectives:
At the end of this webinar, participants will be able to:

  • Reflect on the role of empathy in cross-cultural care
  • Understand the types of cross-cultural issues that can be a challenge to empathic care
  • Improve healthcare providers’ communication and trust-building skills for diverse populations



????????????????????????????????????“When Emotion Fills the Room: How to Use Empathic Statements to Move a Conversation Forward”

July 19, 2016
4:00 – 5:00 PM ET

Presented by Katherine Aragon, MD, Director of Palliative Medicine at Mount Auburn Hospital.

Goals of care conversation are filled with emotion. Clinicians can often feel at a road block when they encounter highly emotional conversations. Patient and families may not be able to process medical information or make decisions when they are overwhelmed by emotion. Our presence, our support, and empathy are powerful sources of strength and comfort. By responding to emotions, we build trust and can move to a place of decision making. During this session, Dr. Aragon will provide a framework for using empathy in a goals-of-care conversation. We will review how to respond to emotion and present examples of how empathic statements can move a goals-of-care conversation forward. Finally, we will discuss scenarios when empathic statements may not facilitate a conversation as expected.

Learning objectives:
At the end of this webinar, participants will be able to:

  • Review the role of empathy when discussing goals of care
  • Explore the use of empathic statements to help facilitate transitions in care
  • Discuss how to modulate our responses when empathic statements are not moving a conversation forward