2016 Compassion in Action Webinar Series

Compassionate, Collaborative Care – working together to bring compassion into daily practice

Amidst the rapid changes in health care, how can health care professionals and staff sustain and deepen the caring and compassion that draws them to this profession? How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Recent neuroscience developments demonstrate that our brains are constantly being reshaped by our everyday experiences. With intention and practice, we can change the way our brains respond to the continuous flow of information, distractions, emotional reactions and interpersonal challenges. Through skills development and practice, we can strengthen the sense of reward and purpose in our work that is the antidote to burnout, build effective teams, and relate to patients and families more effectively.

Please join us for a new year-long webinar series on Compassionate, Collaborative Care – “The Triple C.” We’ll teach some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The skills we’ll highlight are components of a framework co-developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, with support and guidance from the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Together we will learn how to sustain compassion and collaboration in health care while sustaining our well-being.


Upcoming Webinars


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“Conversations That Count: Improving Care for Patients with Serious Illness Through Engagement of Providers and Patients” 

November 22, 2016
4:00 – 5:00 PM ET

Presented by Eliza “Pippa” Shulman, DO, MPH, primary care physician at Harvard Vanguard Medical Associates, Atrius Health and instructor in the department of population medicine at Harvard Medical School.

This presentation will tell an engaging story of discovery, occasional failure, and growing success in improving care for patients with advancing serious illness while achieving triple aim improvement. Our strategy combined data, education and workflow optimization to dramatically improve advance care planning. In order to take the next step and engage providers, patients and families in difficult conversations we teamed up with the Serious Illness Conversation Project to provide a structured tool and coaching for our teams to push our organization closer to providing goal concordant care for our patients with serious illness. Our results were measurable and dramatic, and while we still have a long way to go we are seeing a change in our practice that goes beyond metrics.

Learning objectives:
At the end of this webinar, participants will be able to:

  • Identify importance of conversation as part of comprehensive advance care planning and how challenging this can be for providers
  • Understand the need for a multifaceted approach to education and training of primary care teams and the importance of a team based approach, with diversity of skills, for advance care planning


Manning head shot (2)“The Correlates of Compassionate Care”

December 6, 2016
4:00 – 5:00 PM ET

Presented by Colleen F. Manning, MA, director of research at Goodman Research Group, Inc.

This presentation will present the results of an independent study (commissioned by the Schwartz Center) of the correlates of compassionate care, including attendance at Schwartz Rounds. In each of three sites, an online survey was conducted of all caregivers who were invited to attend Schwartz Rounds, whether they attended or not. The survey included questions about caregivers’ perceptions of success in providing compassionate care, teamwork related to compassionate care, the hospital’s support of compassionate caregiving, and demographic information.

Learning objectives:
At the end of this webinar, participants will be able to:
• Describe the Schwartz Center Compassionate Care Scale (SCCCS), a tool for measuring compassionate care
• Describe correlates of compassionate healthcare
• Describe what caregivers need to provide more compassionate healthcare