2016 Compassion in Action Webinar Series

Compassionate, Collaborative Care – working together to bring compassion into daily practice

Amidst the rapid changes in health care, how can health care professionals and staff sustain and deepen the caring and compassion that draws them to this profession? How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Recent neuroscience developments demonstrate that our brains are constantly being reshaped by our everyday experiences. With intention and practice, we can change the way our brains respond to the continuous flow of information, distractions, emotional reactions and interpersonal challenges. Through skills development and practice, we can strengthen the sense of reward and purpose in our work that is the antidote to burnout, build effective teams, and relate to patients and families more effectively.

Please join us for a new year-long webinar series on Compassionate, Collaborative Care – “The Triple C.” We’ll teach some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The skills we’ll highlight are components of a framework co-developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, with support and guidance from the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Together we will learn how to sustain compassion and collaboration in health care while sustaining our well-being.


Upcoming Webinars


????????????????????????????????????“When Emotion Fills the Room: How to Use Empathic Statements to Move a Conversation Forward”

July 19, 2016
4:00 – 5:00 PM ET

Presented by Katherine Aragon, MD, director of palliative medicine at Mount Auburn Hospital.

Goals-of-care conversations are filled with emotion. Clinicians can often feel at a road block when they encounter highly emotional conversations. Patient and families may not be able to process medical information or make decisions when they are overwhelmed by emotion. Our presence, support and empathy are powerful sources of strength and comfort. By responding to emotions, we build trust and can move to a place of decision making. During this session, Dr. Aragon will provide a framework for using empathy in a goals-of-care conversation. We will review how to respond to emotion and present examples of how empathic statements can move a goals-of-care conversation forward. Finally, we will discuss scenarios when empathic statements may not facilitate a conversation as expected.

Learning objectives:
At the end of this webinar, participants will be able to:

  • Review the role of empathy when discussing goals-of-care
  • Explore the use of empathic statements to help facilitate transitions in care
  • Discuss how to modulate our responses when empathic statements are not moving a conversation forward



????????????????????????????????????“Listening for What Matters: Lessons about Caring from Concealed Recordings of Medical Encounters”

September 13, 2016
4:00 – 5:00 PM ET

Presented by Saul J. Weiner, MD, deputy director of the VA Center of Innovation for Complex Chronic Healthcare and a professor of medicine, pediatrics and medical education at the University of Illinois at Chicago.

Perhaps the most impactful approach to caring is to first recognize and ask about clues that patients are struggling to take care of their health, and then to adapt care to their particular needs and circumstances. For over a decade, Dr. Weiner’s research team has explored this two-step process, which they term, “contextualizing care.”

In the first phase of their research, they trained a team of actors as unannounced standardized patients who would see a physician and indicate that personal struggles were undermining their health care. In the second phase they invited real patients with complex chronic conditions to audio record their visits. Encounters were sorted according to whether the care plan was contextualized, and then patients were followed for up to nine months. When clinicians made the effort to contextualize care, patients had better health care outcomes and there was less overuse and misuse of medical services. Remarkably, contextualizing care didn’t lengthen the visit. Dr. Weiner extended the research to include nursing, pharmacists and front desk clerks. During this webinar, he will describe evidence that shows that listening, asking purpose-driven questions and adapting care plans to meet patients’ needs really does matter.

Learning objectives:
At the end of this webinar, participants will be able to:

  • Describe the essential role of patient context in planning appropriate care
  • Define “contextualized care” and its antonym “contextual error”
  • Outline the implications for health care outcomes and cost of attending to patient context during the medical encounter