2017 Compassion in Action Webinar Series

Compassionate, Collaborative Care – working together to bring compassion into daily practice

Amidst the rapid changes in healthcare, how can healthcare professionals and staff sustain and deepen the caring and compassion that draws them to this profession? How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Recent neuroscience developments demonstrate that our brains are constantly being reshaped by our everyday experiences. With intention and practice, we can change the way our brains respond to the continuous flow of information, distractions, emotional reactions and interpersonal challenges. Through skills development and practice, we can strengthen the sense of reward and purpose in our work that is the antidote to burnout, build effective teams, and relate to patients and families more effectively.

Please join us for a new year-long webinar series on Compassionate, Collaborative Care – “The Triple C.” We’ll teach some of the concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, families and ourselves. The skills we’ll highlight are components of a framework co-developed by the Schwartz Center for Compassionate Healthcare and The Arnold P. Gold Foundation, with support and guidance from the Bucksbaum Institute for Clinical Excellence (University of Chicago) and the Josiah Macy Jr. Foundation.

Together we will learn how to sustain compassion and collaboration in healthcare while sustaining our well-being.


Upcoming Webinars


PMcGaffigan headshot cropped

A Culture of Safety is a Culture of Compassion

March 21, 2017
4:00 – 5:00 p.m. ET

Presented by Patricia A. McGaffigan, RN, MS, CPPS, chief operating officer and senior vice president of Program Strategy at the National Patient Safety Foundation (NPSF).

At the heart of healthcare is our purpose and moral duty to provide the highest quality, safest and most compassionate care to all of our patients, families and colleagues. Yet so often, our best intentions to ensure compassionate care are thwarted by many reasons – some pernicious, some explicit – but most of which relate macro- and microsystems that lack a full commitment to a culture of safety as not only our priority, but our purpose. This presentation will illuminate several of the root causes and challenges to creating and sustaining a culture of safety, as well as the importance of a total systems approach to safety that is pre-conditional for compassionate care. Designed for all audiences (including healthcare professionals, executives, patient and family members, patient and family advocates and experience professionals, and others), this session will provide participants with meaningful recommendations and resources to accelerate and sustain a culture of safety and optimize compassionate care.

Learning Objectives:
By the end of this presentation, participants will be able to:

1. Characterize the relationship between a culture of safety, patient and workforce safety and compassionate care

2. Identify at least three detractors and three critical success factors that related to a culture of safety

3. Apply at least one essential recommendation to their patient safety and workforce safety activities or programs that may optimize compassionate care in their organization.

Register Now