2018 Compassion in Action Webinar Series


In 2018, the Schwartz Center for Compassionate Healthcare is proud to celebrate 20 years of our National Compassionate Caregiver of the Year® (NCCY) Award, and 20 years of celebrating the exceptional caregivers who inspire our work.

Since 1999, we have honored outstanding healthcare professionals who display extraordinary devotion and compassion to caring for patients and families. The award is designed to be much more than recognition for the individual honorees; the goal is to showcase best practices in compassionate care and elevate compassion to a core value of our healthcare system.

To mark 20 years of this inspiring award, this year’s Compassion in Action webinar series will feature the nurses, physicians, social workers, and other outstanding caregivers we’ve honored as award finalists over the last 20 years. We’ll check in on them and their work, and learn from their inspiring stories. We hope you’ll join us.

The Schwartz Center’s Compassion in Action webinar series is funded in part by a donation in memory of Julian and Eunice Cohen.


Supporting Patients and Families in Pursuit of Compassion

Wednesday, Nov. 28, 3:00-4:00 PM EDT


In acute-care settings families need two things: to be heard and to be cared for, even as they themselves take on the crucial role of caring for a loved one. Our guests for this webinar provide exactly these essential supports to families dealing with serious illness. Randi Kaplan, LMSW, director of the Arthur Emil Caregiver Support Center at Montefiore Health System, supports and guides families through their loved one’s illness experience. Pat Mastors, television reporter-turner-patient safety advocate and founder of the Patients’ View Institute, is a champion of organizational change that puts patients and families at the center of care. During this webinar, Randi and pat will join Schwartz Center CMO Beth Lown, MD, for a discussion about how clinicians and family members can work collaboratively to establish an oasis of calm and compassion in the face of the havoc that illness often wreaks.


About the Presenters: 


Randi Kaplan, LMSW, Director, Arthur Emil Caregiver Support Center, Montefiore Health System, 2016 National Compassionate Caregiver of the Year Award Recipient





Pat Mastors, Founder, The Patients’ View Institute






View our past Compassion in Action webinars.