Office Hours Webinars Archive

Office Hours webinars provide a platform for healthcare members to learn about membership and the Schwartz Rounds® program. Schwartz Center experts and invited guests share their experience, answer questions, and offer insights and recommendations. Topics are focused on practical steps that participants can implement to support their Schwartz Center programs.

Sustaining Your Schwartz Rounds® Program

Presented by:
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
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THE MEA IS IN: Member Q&A Forum

Presented by:
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
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Case or Topic: What to Discuss at Schwartz Rounds & How to Decide

Presented by:
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
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Teleconferencing & Schwartz Rounds®

Presented by:
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Inviting Patient and Family Stories into Schwartz Rounds®

Presented by:
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
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Strategies for Schwartz Rounds® Marketing & Promotion

Presented by:
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Whether you’re new to your organization’s Schwartz Rounds® team, or you’re just looking for fresh ways to get the word out, you’ll learn something new from this webinar. During this Office Hours webinar, we review creative and effective ideas and strategies for Schwartz Rounds marketing and promotion, including:

  • How to raise awareness of Schwartz Rounds
  • Who to reach out to for marketing support
  • What great Schwartz Rounds marketing looks like
  • Additional marketing tools and resources for your team
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Schwartz Rounds® Facilitation Nuts & Bolts

Presented by:
  • Beth Lown MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Kathy Scopin MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Maybe you’re new to Schwartz Rounds® facilitation, or perhaps you’re a seasoned program leader looking to train a backup Facilitator for your program. If so, this webinar – inspired by our well-loved Schwartz Rounds Facilitation Workshops – is for you. During this Office Hours webinar, we review the nuts and bolts of Schwartz Rounds facilitation, including:

  • The Role of the Facilitator Before, During, and After Schwartz Rounds
  • What to Cover in Your Schwartz Rounds Introduction
  • How to Manage Quiet Moments During Schwartz Rounds
  • Modeling Compassionate Communication During Schwartz Rounds
  • Ending Your Session on a Strong Note
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Creative Ways to Fund Your Schwartz Center Membership

Presented by:
  • Lisa Crane MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Louisa Nedkov MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Joining the Schwartz Center healthcare member community and conducting the Schwartz Rounds® program is an essential way to mitigate burnout and improve workforce well-being, patient-caregiver communication, teamwork within care teams, and the bottom line of your organization. Membership is also an opportunity to further your organization’s mission.

View this special Office Hours webinar to learn creative tips from veteran fundraiser Lisa Crane on how to gain or increase funding for your organization’s healthcare membership. Louisa Nedkov shares her experience applying for funding to support the introduction of Schwartz Rounds to Oakville Trafalgar Hospital in Toronto. We encourage you to invite a fundraising colleague to watch with you.

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National Schwartz Rounds on Substance Use Disorders – Sharing Our Experiences

Presented by:
  • Beth Lown MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephen G. Post MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

In 2017, as the effects of opioid use devastate our communities and overwhelm our healthcare systems, the Schwartz Center invited our members to join a special, nationwide Schwartz Rounds conversation that would provide caregivers with a safe and structured forum to discuss the emotional and psychological impact of caring for patients and families affected by this crisis. More than 100 of our members participated. During this webinar Schwartz Center Medical Director Beth Lown, MD, will report on the findings from those 100-plus Schwartz Rounds, and participants will have an opportunity to ask questions or share their own experiences.

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Compassion in the Face of Chaos & Tragedy

Presented by:
  • Anne Williams MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Julie Haizlip MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Tim Short MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

In this special Office Hours webinar, you’ll hear how the Schwartz Rounds team at UVA planned and facilitated a Schwartz Rounds session in the aftermath of the violence in Charlottesville in August 2017, and how it helped hospital staff process their experiences as individuals and as a community. This webinar was moderated by Beth Lown, MD, the Schwartz Center’s Medical Director, who led a series of Schwartz Rounds at Boston-area hospitals in 2013 and 2014 in the wake of the Boston Marathon bombing.

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Set for Success: Building a Robust Schwartz Rounds Program

Presented by:
  • Jan M. McDonnell MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Stephanie Adler Yuan MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Ready to get your Schwartz Rounds off the ground but unsure where to start? New to the program and facing unexpected challenges? Looking for fresh ideas to strengthen your program? This webinar will focus on ways for new Schwartz Rounds teams to establish a successful program from the start. Jan and her team recently launched a thriving program at Saint Agnes. In this webinar, she shares their experiences recruiting and establishing a planning committee, selecting topics and identifying panelists for their first sessions and educating colleagues about the program.

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Overcoming Facilitation Challenges

Presented by:
  • Chris Orlen MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center
  • Jeff Harness MD, Professor of Family Medicine, Psychiatry, Oncology and Nursing, University of Rochester Medical Center

Whether you are a new or experienced facilitator, this webinar will help you refine your Schwartz Rounds facilitation skills and cover tips for guiding sessions, handling silence, redirecting conversation to the social-emotional aspects of care and helping panelists get to the “heart” of their story.

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