Challenges and Best Practices in Protecting the Healthcare Environment in Today’s Complex World

Presented by:
  • Beth Lown
  • Bonnie Michelman
  • Jennifer Goba
  • Matthew Thomas

Workplace violence against healthcare workers has been increasing, threatening their physical and psychological safety and well-being. Fearing for one’s personal safety and experiencing traumatic stress from threats and violence degrades professional satisfaction and makes it difficult for healthcare workers to provide high-quality, compassionate care.

In this webinar hosted by Schwartz Center Chief Medical Officer Dr. Beth Lown, Bonnie Michelman, CPP, CHPA, system vice president for police and security for Mass General Brigham, Jenn Goba, senior manager of workplace violence and investigations at Massachusetts General Hospital (MGH), and Matt Thomas, training, development and communications specialist at MGH, share how their healthcare organization has proactively addressed and tried to prevent workplace violence, and how they respond when it occurs.

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