Effective and Compassionate Communication for Informed, Shared Decision-Making

Presented by:
  • Calvin Chou
  • Nan Cochran

Everyone talks about shared decision-making, but most clinicians have not been trained in the specific communication skills required. To provide true patient-centered care, providers must probe to understand the patient’s unique circumstances, values, and preferences in order to help arrive at a therapeutic choice that fits his/her individual needs. This webinar reviews how to elicit patient preferences, how to communicate risks and benefits effectively, and how to recognize and help patients resolve decisional conflict.

Additional Resources
Go to top of page