"These acts of kindness...

the simple human touch
from my caregivers

...have made the
unbearable bearable."

-Ken Schwartz

Annual Report 2018

A Message from
Matt Herndon

Matt Herndon, Schwartz Center CEO

Since our inception, the Schwartz Center for Compassionate Healthcare has been changing the way healthcare is delivered for hundreds of thousands of caregivers, patients and their families. We do this through a consistent focus on the value of compassion in the delivery and experience of care.

Today, the scourge of violence and community tragedy impacts all corners of our society. Healthcare professionals giving care and comfort to patients and families affected by senseless violence also experience these traumas in a uniquely painful way. Building on our efforts after the Boston Marathon bombing, the Schwartz Center continues to provide programs and resources to support these caregivers following these tragedies. At our 2018 Annual Kenneth B. Schwartz Compassionate Healthcare Dinner, we were honored to convene and recognize caregivers who have demonstrated tremendous compassion and resilience in the face of such events.

In the year ahead, we look forward to expanding the reach of our Schwartz Rounds program, assembling professionals from around the globe to engage at our September Compassion in Action Healthcare Conference, and introducing new programs – all to advance compassionate care.

We are excited about what lies ahead for the Schwartz Center and invite you to be a part of our mission!

Matt Herndon's Signature
Matt Herndon, Schwartz Center CEO

Our Vision

is a healthcare system in which all patients receive compassionate care and
all caregivers are supported by their healthcare organizations to provide it.

Our Reach

  • 1995
  • 1998
  • 2002
  • 2007
  • 2009
  • 2015
  • 2018

Our Reach

Map of our Reach
  • 640+

    healthcare organizations have adopted our Schwartz Rounds® program in the U.S., Canada, U.K., Ireland, Australia and New Zealand

  • 301,000+

    caregivers are reached through our programs

  • 3,320+

    caregivers have been recognized through our Honor Your Caregiver program since 2008

  • 3,350+

    people attended our events, workshops and webinars in 2018

The Impact of Trauma on Caregivers

Part 1

Watch The Video

The Impact of Trauma on Caregivers

Part 2

Watch The Video

Using Schwartz Rounds to Help
a Community Recover After Tragedy

A Case Study: The Boston Marathon Bombings

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  • 2,090+

    caregivers nominated for the National Compassionate Caregiver of the Year® (NCCY) Award since 1999

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  • Since 1999, we’ve honored outstanding healthcare professionals who display extraordinary devotion and compassion in caring for patients and families. This year marked the 20th anniversary of the NCCY Award, which recognizes those who make a profound difference through their unmatched dedication to compassionate, collaborative care.

    Watch The Video

Meet Our 2018 NCCY Finalists

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Emergency Medical Response Team

It was amazing to witness the team come together to care for the victims, their families, and colleagues.”

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Terry Stancin, MD, PHD

We knew our kid needed something we couldn’t provide. We didn’t know what to do. Dr. Stancin did.”

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Glen Komatsu, MD

Dr. Komatsu saw our sons as children, not as their disease.”

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Pat O’Malley, MD

Dr. O’Malley allows parents to grieve and helps them at the saddest time in their lives.”

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Lolita Roland, RN, CARN

Lola has saved many lives; she has given hope to those who were hopeless.”

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Wendy Walters, LICSW

My family is still intact after the loss of our daughter because of Wendy.”

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Healthcare Organizations We Support

Types of Member Sites

301,000+ Caregivers

Reached through our programs each year

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International Flags Icon

healthcare organizations have adopted our Schwartz Rounds program in the U.S., Canada, U.K., Ireland, Australia and New Zealand

  • 3,320+

    caregivers recognized through our Honor Your Caregiver program since 2008

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  • At our recent annual dinner, Massachusetts Governor Charlie Baker presented the 2018 National Compassionate Caregiver of the Year Award to Terry Stancin, PhD, ABPP. Terry is a clinical psychologist and director of child and adolescent psychiatry and psychology at a county safety net medical center who has devoted herself to providing the highest quality, empathic healthcare to some of the most at-risk kids, for more than three decades.

    Watch The Video
  • 96%

    of our participants said that they would recommend our Compassion in Action webinars to a colleague

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  • How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

    Learn more about our webinar series on topics related to compassionate, collaborative care from leading practitioners and researchers in this field. Participants learn concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, to families and to themselves.

    Learn More

Financial Highlights

Expenses Pie Chart
Revenue Pie Chart

Philanthropy remains the primary source of revenue for the Schwartz Center. Our membership program, now in its fifth year, comprises 41% of total net revenues.

During Fiscal Year 2018, 77% of all spending was directed to mission-specific programming. Fundraising and administrative costs represent the remainder. Fiscal Year 2018 resulted in income from operations of $0.3M.

  • Looking Ahead

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  • Join us for the Schwartz Center’s Compassion in Action Healthcare Conference on September 8-10, 2019. Connect with more than 500 professionals, system leaders and others who are committed to making compassionate healthcare a priority in their organizations and communities. Engage with colleagues from across the globe and learn about cutting-edge programs, strategies and tools to create and sustain cultures of compassion. Experience immersive sessions that will leave you inspired, equipped with knowledge and skills supported by new partners.

    Learn More

Learn more about the 2019 Conference

Learn More & Register
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