2020 Annual Report
A Message From Matt Herndon
2020 Annual Report

The Schwartz Center entered its 25th anniversary year just as the coronavirus entered our communities. Healthcare professionals around the world sprang into action and demonstrated an unmatched commitment to compassionate care during the most physically and emotionally challenging circumstances imaginable.

With 25 years of experience in supporting, educating and training hundreds of thousands of caregivers, we were uniquely positioned to support the healthcare community during this time. Our response to the pandemic included:

  • Virtual Schwartz Rounds®, which enables remote connection, community and engagement among healthcare workers

  • COVID-19 Resource Page, which offers tips and resources to help caregivers support each other, themselves, and their patients

  • Stress First Aid, which provides training designed to prevent the negative impacts of stress at work before they impair staff health and well-being

  • Compassion in Action Webinar Series, which offers a unique opportunity to learn about compassionate, collaborative care from leading practitioners and researchers in the field

  • Compassion in Action Healthcare Conference, which featured workshops and panels on the challenges, experiences and new opportunities arising from the pandemic

We are deeply grateful to the members of our healthcare member community for their dedication to compassion in the face of this crisis, and to our loyal donors for enabling us to provide these urgently needed resources.

Looking to the future, we are committed to supporting caregivers during and in the aftermath of this life-altering pandemic and to advancing compassion and equity in healthcare. Our work has never been more important, and the impact of your support has never been more meaningful.

Thank you for joining us in our mission to put compassion at the heart of healthcare.

Matt Herndon, Schwartz Center CEO

Our Vision

Our vision is a world where all who seek and provide healthcare experience compassion.

2020 Annual Report

Our History

With 25 years of experience in supporting, educating and training hundreds of thousands of caregivers, we were uniquely positioned to support the healthcare community during the COVID-19 pandemic.

Our Impact

25,340+ caregivers, representing 50 states and 39 countries, viewed our COVID Compassion in Action Webinar Series in 2020

Underscoring the global spread of the pandemic, our programs and resources were utilized by caregivers across the country and around the world.

2020 Annual Report

Honoring a Nation of Compassionate Caregivers

The public health crisis created by the COVID-19 pandemic strained the country’s healthcare system like never before and, as a result, healthcare professionals everywhere have faced unprecedented and unimaginable challenges, selflessly and bravely putting themselves at risk to care for others.

2020 Annual Report

Donor Profile

Pamela Mann

"A personal value I hold near and dear to my heart is the value of human interactions. Our time here on Earth is all about connection with each other," says Schwartz Center supporter Pamela Mann. "Especially when individuals are ill and vulnerable, compassion and connection can positively influence the experience for both the receiver and the giver."

2020 Annual Report

Donor Profile

Ellen Feldberg Gordon and Michael Gordon

Launched in 2013, the Schwartz Center’s Compassion in Action (CIA) Webinar Series has educated nearly 15,000 healthcare providers and other caregivers in the science and art of compassionate, collaborative care. In 2020, the special COVID-19 CIA Webinar Series reached an additional 25,000+ providers around the world with education and support for their mental and emotional well-being.

All of this has been possible free of charge to participants thanks in part to the generosity of Ellen Feldberg Gordon and her husband, Michael Gordon, of Newport Beach, California.

Healthcare Organizations We Support

Our vision is a world where all who seek and provide healthcare experience compassion.

2020 Annual Report

500+ sites across the U.S., Canada, Australia and New Zealand are Schwartz Center members, with another 200+ sites running our Schwartz Rounds program through our partner in the U.K. and Ireland.

90% of caregivers who attended multiple Schwartz Rounds reported better communication with their co-workers.

86% of caregivers who attended multiple Schwartz Rounds reported feeling more compassionate toward patients and families.

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94% of the attendees said the conference updated their knowledge and skills

88% of the attendees believe that the conference will enable them to deliver better care that will improve patient health outcomes

2020 Annual Report

The virtual conference offered 40+ sessions featuring workshops and panel presentations on how to manage the challenges, experiences and impact of the COVID-19 pandemic on patients, healthcare workers, leaders and our healthcare system, as well as content aligned with our original conference themes. Registration is now open for our 2021 Virtual Conference, and we hope you will join us for an inspiring, informative, and interactive experience!

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2020 Annual Report

28,360+ caregivers accessed our COVID resources page

This page shares resources and information to help caregivers and healthcare leaders manage the stress and anxiety they are experiencing.

One popular resource was our special webinar series featuring leading practitioners and researchers. You are invited to watch the recorded webinars and sign up for upcoming sessions.

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Financial Highlights

Philanthropy remains the primary source of revenue for the Schwartz Center.

In Fiscal Year 2020, 70% of all spending was directed toward mission-specific programming (the outer circle). Core mission support (fundraising and administration) represents the remainder. This graphic illustrates how each of our programs is built around and relies upon this core support, which helps ensure the growth and impact of our mission. Our program investments for Fiscal Year 2020 resulted in income from operations of $100k.

2020 Annual Report
2020 Annual Report
2020 Annual Report

Looking Ahead

Looking to the future, we remain committed to supporting caregivers during and in the aftermath of this life-altering pandemic and to advancing equity in healthcare. We will continue to expand our reach to more caregivers and their patients. Our work has never been more important, and the impact of your support has never been more meaningful.

Thank you for joining us in this mission to put compassion at the heart of healthcare.