Measuring What Matters: Compassion, Trust, and the State of U.S. Healthcare

June 23, 2026, 11:00 AM – 12:00 PM ET

Join us as we unveil the results of our largest survey of consumers to date on the state of compassionate healthcare in America. For decades, the Schwartz Center has championed compassionate care not as a nice-to-have, but as a cornerstone of healing. Now, in partnership with Monigle, we’re bringing that conviction to life through data.

Monigle team members Dave Middendorf, executive director of health, care and wellness, and Tim Srenaski, associate director of insights, along with Schwartz Center CEO Michael Gustafson, MD, MBA, will highlight findings from Monigle’s Humanizing Brand Experience Vol. 9 Healthcare Report, featuring the Compassion Index — built on the Schwartz Center Compassionate Care Scale and insights from more than 29,000 consumers. This webinar will explore what the data reveals about how compassion shapes patient experience, perceptions, and behavior.

What You Will Learn:

• Why consumers are more loyal to compassionate providers, and what a reported lack of compassion tells us about the cost of inaction
• How a compassion gap exists not at the frontline, but in health system design
• Which top drivers of a compassionate experience are also among the lowest-performing
• How compassion influences provider loyalty, patient retention, and consumer choice
• How organizations can define compassion as a set of observable behaviors, measure it, and build the structures that sustain it in their workforce

Presenters:

• Michael Gustafson, MD, MBA, CEO, The Schwartz Center for Compassionate Healthcare
• Dave Middendorf, Executive Director, Health, Care and Wellness, Monigle
• Tim Srenaski, Associate Director, Insights, Monigle