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Annual 2019 Report

The Schwartz Center Logo

A Message From Matt Herndon

For the past 25 years, the Schwartz Center for Compassionate Healthcare has drawn on the profound experience and vision of our founder, Ken Schwartz, to build a community of compassion for hundreds of thousands of caregivers, patients and their families.

Our mission is simple, yet powerful: to put compassion at the heart of healthcare through programs, education and advocacy.

Over the past year, we executed on this mission in important ways. We finalized new compassion-based programs that will strengthen the patient-caregiver relationship. We convened our second Compassion in Action Healthcare Conference and attracted healthcare leaders, front-line clinicians and other stakeholders from across the U.S. and around the world. We celebrated together at the annual Kenneth B. Schwartz Compassionate Healthcare Dinner and recognized 21 years of National Compassionate Caregiver of the Year® awardees.

As we enter our 25th year, we’re excited to launch our three-year strategic plan that will bring the organization to a new level by expanding our programs, diversifying revenue, and advancing our thought leadership. We’re especially looking forward to welcoming you to our 25th anniversary dinner on December 3.

The Schwartz Center’s positive impact on caregivers and patients would not be possible without the unwavering support of our donors. I am grateful for your confidence in our work, and I hope you will continue to join us as we work toward fulfilling our vision of a world where all who seek and provide healthcare experience compassion.

Matt Herndon, Schwartz Center CEO

Our Vision

Our vision is a world where all who seek and provide healthcare experience compassion.

Our Impact

of the attendees at our 2019 Conference said they would make changes in their clinical, teaching, research or other work as a result of attending.

of caregivers who attended multiple Schwartz Rounds® reported better communication with their co-workers.

of caregivers who attended multiple Schwartz Rounds reported feeling more compassionate toward patients and families.

of our participants said that they would recommend our Compassion in Action Webinars to a colleague.

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Map of our reach
Caring for the Caregiver:
The Schwartz Rounds Program

Schwartz Center Healthcare Membership

Through our Healthcare Membership Program, we provide access to programs, educational opportunities and resources that enable healthcare organizations to create and sustain cultures of compassion.

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caregivers nominated for the National Compassionate Caregiver of the Year (NCCY) Award since 1999.

Since 1999, the Schwartz Center for Compassionate Healthcare has honored outstanding healthcare professionals who display extraordinary devotion and compassion in caring for patients and families. Each year, the award recipient and five finalists are honored before an audience of 1,200 caregivers and healthcare executives at the Annual Kenneth B. Schwartz Compassionate Healthcare Dinner in Boston.

2019 National Compassionate Caregiver of the Year Award Finalists

Meet Our 2019 NCCY Finalists

Justin N. Baker, MD, FAAHPM

Justin N. Baker, MD, FAAHPM

Justin rarely misses an opportunity to tell me and other bereaved parents that our children have changed him and that he learns from them every day.

Joanne B. Glusman, MSW, LSW, APHSW-C

Joanne B. Glusman, MSW, LSW, APHSW-C

She was our light, our map, and ultimately our angel, who gave us gifts, that to this day, we treasure and are eternally grateful for.

Elizabeth Heyne, PA, PSYD

Elizabeth Heyne, PA, PSYD

The emotional support she gave was beyond measure. Elizabeth always made us feel like we were the only family she was there to take care of.

Judy Ierardi, RT, (R) (CT) (MR)

Judy Ierardi, RT, (R) (CT) (MR)

Judy ensures that the patient knows that they are safe and in a place where they matter and their care is of utmost importance.

Sophia L. Maurasse, MD

Sophia L. Maurasse, MD

Dr. Maurasse opens her heart to the most complicated, challenging, and often self-destructive patients.

Kari Rosenkranz, MD

Kari Rosenkranz, MD

Kari is not just her patient’s doctor; she is their friend, advocate and sounding board. To say that her patients love her does not do justice to their relationship.

Healthcare Organizations
We Support

Hundreds of Thousands
of Caregivers
Reached Through our Programs Each Year
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Hundreds of Healthcare Organizations

Adopted our Schwartz Rounds Program in the U.S., Canada, U.K., Ireland, Australia and New Zealand

caregivers recognized through our Honor Your Caregiver program since 2008.

At our recent annual dinner, Massachusetts Governor Charlie Baker presented the 2019 National Compassionate Caregiver of the Year Award to Sophia L. Maurasse, MD. Dr. Maurasse is a clinical psychologist and director of child and adolescent psychiatry and psychology at McLean Hospital who has devoted herself to providing the highest quality, empathic healthcare to some of the most at-risk kids, for more than three decades.

Sophia L. Maurasse, MD2019 National Compassionate Caregiver of the Year Award Recipient

people attended our events, workshops and webinars in 2019.

How can caregivers most effectively engage patients and each other to improve the quality of care and achieve better outcomes?

Learn more about our Compassion in Action Webinars on topics related to compassionate, collaborative care from leading practitioners and researchers in this field. Participants learn concepts and skills that are essential to providing compassionate, collaborative care in ways that matter to patients, to families and to themselves.

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Financial Highlights

In Fiscal Year 2019, 78% of all spending was directed toward mission-specific programming (the outer circle). Core mission support (fundraising and administration) represents the remainder. This graphic illustrates how each of our programs is built around and relies upon this core support, which helps ensure the growth and impact of our mission.

Our program investments for Fiscal Year 2019 resulted in a planned deficit of $0.2M.

How your giving adds up - pie chart
How your giving helps - pie chart

Donor Profile

The Poorvu Family

The Poorvu family, including Lia and her daughter, Alison Poorvu Jaffe, are perfect examples of the Schwartz Center’s “Champions of Compassion”—loyal donors who have been giving to help us advance compassionate healthcare for more than half of our years. In their case, Lia and Alison have thoughtfully supported our mission since our founding in 1995.

Donor Profile

Alison C.

It is a painful reality that incidents of terrorism and other acts of mass violence are on the rise. When these tragedies occur, healthcare providers are called on to extend their greatest skills and most heroic efforts to treat, heal and save, as well as to console and comfort. In all healthcare settings, putting emotions and feelings aside while caring for patients on the front lines is part of the job, but caregivers are still human, and often react afterward.

More than 600 professionals, system leaders and others committed to making compassionate healthcare a priority in their organizations and communities gathered at our 2019 Compassion in Action Conference in September, 2019. This year, we plan to roll out new opportunities for our community members to engage with colleagues from across the globe and learn about cutting-edge programs, strategies and tools to create and sustain cultures of compassion. We will soon be sharing more details about new programs that will leave you inspired, equipped with knowledge and skills supported by new partners.

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