Job Title: Senior Director of Development
Organization: The Schwartz Center for Compassionate Healthcare

Location: 100 Cambridge Street, Boston, MA
Hours: 40 hours per week, Weekdays

Reports to: Chief Executive Officer  

ABOUT US:

The Schwartz Center for Compassionate Healthcare is a national nonprofit organization committed to put compassion at the heart of healthcare through programs, education and advocacy. We advance compassionate healthcare by training, supporting and educating caregivers on issues like burnout and the impact of trauma and by improving patient and family experience through an emphasis on the human connection. More than 600 healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members that, along with another 220 sites in the U.K. and the Republic of Ireland, conduct our Schwartz Rounds® program. Together, we are helping hundreds of thousands of healthcare professionals provide more compassionate care to millions of patients. Our operational budget is funded largely by philanthropy, with funds coming from individual, corporate and foundation donors, and secondarily from membership revenue.

ABOUT YOU:

You are an energetic, experienced fundraising professional with a successful track record of acquiring, cultivating, soliciting, and closing individual major gifts; developing an annual giving program; building and sustaining relationships with donors, volunteers and members of healthcare and/or businesses communities. You are also a strategic and results-oriented self-starter; possess strong inter-personal skills along with high integrity and work ethic; a flexible, consensus builder; a respectful team player who connects with the organization’s mission and is able to communicate it in a meaningful way to existing and prospective donors. You’re a quick study and can roll with change. You want to be part of a high performing, mission-driven, and growing organization striving to create a better healthcare world.

ABOUT THE WORK:

Reporting to the Chief Executive Officer (CEO) and working closely with the Chief Operating Officer (COO) as well as with the Board, Honorary Board, Leadership Council and staff, the Senior Director of Development ensures the Schwartz Center’s continued and successful growth in philanthropy through a focus on the major giving program. The Senior Director manages the Director of Individual Giving and has support from other operational areas. The position oversees the central component of a comprehensive fundraising program that includes major giving, campaign giving, annual giving, foundation relations, and donor stewardship. The Senior Director will closely coordinate his or her efforts with the COO who oversees corporate fundraising and major events, including the annual dinner and conference, as well as the CEO.

Primary Responsibilities:

• Direct all major donor development activities and donor “moves management”
• Recruit and secure new, high-level donors and volunteers
• Maintain a loyal donor base
• Drive achievement of major donor targets in support of annual philanthropy revenue goals
• Develop and co-lead the overall organizational development strategy with the CEO and COO
• Increase national giving through regional and local hub initiatives outside of New England
• Craft and communicate the Schwartz Center’s case for support in coordination with the CEO and Senior Leadership Team
• Create and oversee Board, Honorary Board and Leadership Council major giving programs and work closely with volunteers to accomplish defined fundraising objectives
• Identify and manage a portfolio of 100+ prospects, cultivating, soliciting, and closing gifts
• Support strategically the portfolios of the CEO, COO, and key volunteers, including through research, cultivation strategies, and ways to give initiatives
• Work with assigned staff and volunteer solicitors to secure individual philanthropic commitments
• Develop case strategies, plans, goals, and timelines for individual donors, and a prospect assignment program that maximizes major gift opportunities
• With staff, strengthen the menu of giving opportunities and identify opportunities for networking and volunteering that promote the Schwartz Center’s work
• Oversee a program of individual donor stewardship, including acknowledgements and individualized reports
• Ensure strong communication and reporting with Finance and clear accountability of donor funds
• Oversee annual giving and foundation giving efforts in support of and in collaboration with the Director of Individual Giving and foundation consultant
• Supervise and mentor the Director of Individual Giving

WE’RE A GOOD FIT IF YOU HAVE: 

• BA/BS or a minimum of 6 years of relevant experience
• Excellent inter-personal skills
• Strong management skills
• Excellent communication skills
• Exceptional writing skills
• Strong organizational skills, detail-oriented, and efficient
• Strong commitment to quality work, customer service, and high productivity
• Ability to think critically and creatively
• Flexibility to handle multiple tasks at once
• Skills to manage up and across
• Comfortable working within the guidelines of a larger institution
• Strong commitment to quality work, customer service, and high productivity
• High degree of initiative and independent judgment
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
• Ability to work under pressure
• Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint
• Experience with Atlas or similar fundraising software
• Desire to be a part of a mission-driven organization that is creating a better healthcare world 

For a deeper look at our vision and team, read more here. 

TO APPLY:

In order to be considered for the Senior Director of Development role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3164475
5) Follow the online instructions from there

Job Title: Member Experience Advisor
Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote
Hours: 35 hours per week, Weekdays

Reports to: Director of Programs

ABOUT US:

The Schwartz Center for Compassionate Healthcare is a national nonprofit organization committed to put compassion at the heart of healthcare through programs, education and advocacy. We advance compassionate healthcare by training, supporting and educating caregivers on issues like burnout and the impact of trauma and by improving patient and family experience through an emphasis on the human connection. More than 600 healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members that, along with another 220 sites in the U.K. and the Republic of Ireland, conduct our Schwartz Rounds® program. Together, we are helping hundreds of thousands of healthcare professionals provide more compassionate care to millions of patients. Our operational budget is funded largely by philanthropy, with funds coming from individual, corporate and foundation donors, and secondarily from membership revenue.

ABOUT YOU:

You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad challenges facing the healthcare workforce and healthcare organizations today. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You love coaching, mentoring, and collaborative problem-solving. You’re comfortable interacting with people at all levels within a healthcare organization, from the front line to the C-suite. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK:

The Member Experience Advisor is a remote contract role responsible for overseeing a portfolio of Schwartz Center healthcare member relationships. This includes regular communication with members, supporting new members in implementing Schwartz Center programs and conducting outreach to potential new members. The MEA reports to the Director of Programs and coordinates efforts with Schwartz Center membership team. The MEA will work independently based out of his/her home office approximately 35 hours per week.

• Support the successful implementation, leadership, and sustainability of Schwartz Center programs at member organizations
• Partner with Program Advisor to manage the program training and implementation process for Schwartz Center programs
• Cultivate successful, collaborative relationships with membership organizations
• Conduct phone calls, video calls, and meetings with hospital leaders and high-level clinicians who are instrumental to the success of Schwartz Center programs
• Identify new opportunities for Schwartz Center programs, trainings, and resources
• Provide member updates and schedules to members of the Membership Team
• Provide support and facilitation for Schwartz Center educational programs, Facilitation Workshops and Community Connections as needed 
• Present at conferences as needed
• Travel (when possible, as needed) to member organizations across the country

WE’RE A GOOD FIT IF YOU HAVE: 

• BA/BS or a minimum of 5-7 years of relevant experience
• Familiarity with the Schwartz Rounds program (desirable but not required)
• Familiarity with Stress First Aid and/or peer support programs (desirable but not required)
• Strong time-management, project-management, communication, and organizational skills
• Sensitivity, good judgment, and relationship-building skills
• Overall standards of excellence in communicating with members and prospects in person, by phone, on video, and through written correspondence
• A customer-service approach to supporting members and colleagues
• Comfort with public speaking and group facilitation
• Ability to think critically and creatively
• Ability to travel (eventually 4 to 6 times per year)
• Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint, Teams, Zoom, and Salesforce
• Experience with learning management systems (desirable but not required)
• Passionate about improving relationships of care and healthcare workforce wellbeing

For a deeper look at our vision and team, read more here. 

To apply, please submit your resume and cover letter to info@theschwartzcenter.org.