CAREERS

The Schwartz Center for Compassionate Healthcare is a national non-profit organization whose mission is to put compassion at the heart of healthcare. Through our programs, education and advocacy, we reach hundreds of thousands of caregivers around the world annually. 

Please scroll down to view our current job offerings.

Schwartz Center Internships – Fall 2022

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs take place in hospitals and healthcare facilities across the country.
Schwartz Center interns are an essential part of our team. Interns will gain experience in virtually every aspect of nonprofit work, from development to communications, and from finance to programming.

Interns provide day-to-day project support for our staff, work extensively with our databases, support our social media accounts, communications projects, and assist in preparations for mailings and events, among many other projects. Schwartz Center interns receive training and build skills in Blackbaud and Sales Force, software programs used by many nonprofit organizations.

Duties Include:
  • Helping with preparations for events
  • Creating content for our social media accounts and analyzing social data
  • Assisting with a variety of marketing and communications tasks
  • Updating and analyzing donor information in the database
  • Supporting our finance team as needed
  • Use Salesforce to provide support for member engagement and the membership pipeline
  • Assisting with fundraising efforts by researching donors, assisting with mailings, and more
  • Performing background research to support communications and media relations projects
  • Opportunity to work on an independent project of your choosing
  • General administrative support
  • Assisting with other activities as needed

Internship Period and Commitment: The Schwartz Center is seeking interns for the fall. Internships are part-time and unpaid with an expected commitment of approximately 10 hours per week minimum. The schedule is negotiable but must fit within the standard Monday-Friday work week.

Location: We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and a 6-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10-minute walk from Charles/MGH on the Red Line and the commuter rail lines at North Station.*

*We are only accepting remote interns at this time.

Requirements:
• Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
• Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
• Applicants should have an interest in non-profit organizations and have strong communication and interpersonal skills.
• Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply: Please email a cover letter and resume to Angelina McCoy at amccoy@theschwartzcenter.org

Administrative Assistant

Location: Remote/Hybrid
Hours: 40 hours per week, Weekdays

Reports to: Executive Assistant

ABOUT YOU:

You love providing support for colleagues. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
Reporting to the Executive Assistant, the Administrative Assistant provides key support to selected senior staff and general administrative support for the Schwartz Center.

  • Provide administrative support to all Senior Directors and Directors including calendar management, expense reports and travel
  • Manage the main office line and info inbox
  • Provide general administrative support to the membership team
  • Help maintain accurate data in both the membership and development databases
  • Pick up and send mail daily
  • Coordinate UPS, FedEx and courier delivery
  • Serve as secondary KRONOS timekeeper
  • Coordinate materials, logistics, catering and technology for all meetings
  • Coordinate with IT for technological support and computer needs for the staff
  • Additional support as needed.
  • Special projects as assigned.

WE’RE A GOOD FIT IF YOU HAVE: 

  • High School Diploma, BA/BS is preferred and/or a minimum of 1-2 years administrative support experience.
  • A customer-service approach to serving member and colleagues.
  • Effective verbal and written communication skills. 
  • Strong administrative/organizational skills, detail-oriented, and efficient.
  • Ability to handle confidential and sensitive information with discretion.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • Strong commitment to quality work, customer service, and high productivity.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here

TO APPLY:

In order to be considered for the Administrative Assistant role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3214275
5) Follow the online instructions from there

Chief Development Officer

Location: Remote/Hybrid  
Hours: 40 hours per week, Weekdays

Reports to: Chief Executive Officer  

ABOUT YOU:
You are a dynamic and experienced fundraising professional with the vision, drive and ability to collaborate with leadership and colleagues to re-invigorate and implement strengthened advancement activities across revenue sources as a means to ensure the Schwartz Center’s expanded impact as the leading comprehensive well-being organization for healthcare workers. 

As Chief Development Officer (CDO), you are a member of the Schwartz Center’s management team and a visible and people-oriented leader with a commitment to building an aggressive strategic advancement plan. You have the ability to build and inspire a lean but energetic development team. Beyond your strengths as a strategic thinker and being well-versed in fundraising operations, as CDO you also have the expertise and a proven track record of acquiring, cultivating, soliciting, closing, and stewarding contributions from high-net- worth individuals as well as from corporations and foundations. You are capable of establishing the fundamentals for a growth-focused, professional advancement program to take the Schwartz Center to the next level of resource development required for sustained and expanded program delivery to its membership. You also possess compelling leadership and interpersonal skills that promote collaboration and inclusion.

ABOUT THE WORK:

Reporting to the Chief Executive Officer (CEO) and working closely with the Chief Operating Officer (COO) as well as with the Board, Honorary Board, Leadership Council and staff, the CDO ensures the Schwartz Center’s continued and successful growth in philanthropy through focused initiatives in individual major giving, foundation and corporate support. The CDO manages the Director of Individual Giving and oversees a team that includes the Events and Sponsorship Manager and Development Data Manager. The position oversees a comprehensive fundraising program that includes major giving, campaign giving, annual giving, foundation relations, donor stewardship, and event-based corporate fundraising which includes the annual dinner and conference. The CDO’s portfolio will focus primarily on major giving.

Primary Responsibilities:

  • Develop and lead the overall organizational advancement strategy with the CEO and COO
  • Create and oversee Board, Honorary Board, and Leadership Council major giving programs and work with development team members and volunteers to accomplish defined fundraising objectives
  • In partnership with the CEO and COO, provide oversight of all governance work including the Board, Honorary Board, Leadership Council and all committees
  • In partnership with the Director of Communications, build and manage the development-communications strategy
  • Drive achievement of annual philanthropy revenue goals totaling $3.5M
  • Lead development of the Schwartz Center’s case for support with CEO and senior leadership team
  • Collaborate with, mentor, and oversee Director of Individual Giving in development of case strategies, plans, goals, and timelines for individual donors, and prospect assignments
  • Identify and manage a portfolio of high-net-worth prospects, cultivating, soliciting, and closing gifts
  • Oversee annual giving in collaboration with the Director of Individual Giving
  • In partnership with foundation consultant, expand strategic approach to foundation support through oversight of comprehensive research of foundation prospects; engagement of Schwartz Center Boards in coordinated outreach; and management of proposal development, submission and stewardship requirements
  • Provide strategic support with development activities in portfolios of the CEO, COO, and key volunteers, including through research, cultivation strategies, and ways to give initiatives
  • Oversee donor fulfillment and stewardship activities — acknowledgements, and individualized reports
  • Ensure strong communication and reporting with Finance and clear accountability of donor funds

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and/or a minimum of 6 years of senior level experience managing complex development programs
  • Excellent interpersonal skills
  • Strong management skills
  • Excellent communication skills
  • Exceptional writing skills
  • Strong organizational skills, detail-oriented, and efficient
  • Strong commitment to quality work, customer service, and high productivity
  • Ability to think critically and creatively
  • Flexibility to handle multiple tasks at once
  • Skills to manage up and across
  • Comfortable working within the guidelines of a larger institution
  • Strong commitment to quality work, customer service, and high productivity
  • High degree of initiative and independent judgment
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint
  • Experience with Atlas or similar fundraising software
  • Desire to be a part of a mission-driven organization that is creating a better healthcare world 

For a deeper look at our vision and team, read more here

TO APPLY:

In order to be considered for the Chief Development Officer role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215652
5) Follow the online instructions from there

Development Data Manager

Location: Remote/Hybrid
Hours: 40 hours per week, Weekdays

Reports to: Director of Individual Giving

ABOUT YOU:

You love fundraising database work, CRM software, donor analysis and improving systems. You see opportunities for improving how we reach donors. You understand principles and strategies in philanthropy and nonprofit accounting. You’re resourceful and are constantly learning and thinking innovatively. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Development Data Manager is responsible for the Atlas (Blackbaud CRM) database and has oversight of all donor information. They are responsible for the accurate and judicious operation of our fundraising database, ensuring that data are recorded and maintained so that they are correct, up-to-date, and consistent with reporting needs. Responsibilities include gift processing and donor acknowledgement, constituent data management, event registration, and tracking fundraising activity and communications. The Development Data Manager supports direct mail, online, event, and other fundraising strategies; recommending, implementing, and managing the support of our database, applications, and infrastructure; establishing and developing department processes and procedures; tracking and reporting performance measures; and managing the day-to-day operation and usage of Atlas for both fundraising and organization-wide initiatives. The Development Data Manager reports to the Director of Individual Giving.

Gift Processing and Donor Acknowledgement

  • Processes daily and recurring gift batches to ensure that all gifts and pledges made online, offline, and through our lockbox are accurately recorded in Atlas.
  • Communicates with teammates and affiliate partners as needed to process gifts of securities, wire transfers, donor-advised funds, and employee giving programs, or to resolve questions that arise from ambiguity of gift information.
  • Handles inquiries and questions from donors.
  • Accurately matches gifts to pledges, proposals, tributes, event registrations, and memberships; produces daily and monthly batch reports; makes gift adjustments as needed.
  • Observes PCI compliance protocol to keep payment information secure.
  • Generates and tracks standard and custom acknowledgement letters, tribute notifications, and Compassionate Caregiver Certificates.
  • Manages invoicing and pledge reminder process, tracking and reporting regularly on outstanding pledges and matching gifts, and generating reminders. Follows up with donors and matching gift companies as needed to maximize matching gift revenue.
  • Maintains appropriate electronic and paper filing and follow-up systems for financial and donor records.

Constituent Data Management

  • Oversees data for Atlas and coordinates with the data team to ensure accuracy and integrity.
  • Creates, standardizes, and documents Atlas usage policies and procedures to ensure data integrity, ease of use, and accuracy of extracted data. Identifies and designs solutions to data integrity issues.
  • Optimizes the use of the database across the organization by staying current on upcoming enhancements to functionality and guiding staff in the appropriate use of the existing functionality.
  • Coordinates with the Systems Integration Manager, Senior Accountant, Member Experience Coordinator and Senior Director of Finance and others to coordinate the flow of information between the Schwartz Center’s membership and development databases, standardization of data entry, and data exports to meet the needs of the Center.
  • Communicates Atlas usage policies and standards to all users and provides additional training for team members and others as needed.
  • Works with the Mass General Brigham (MGB) Development Applications team to prepare our data and users for conversion to a new system-wide customer relationship management (CRM).
  • Works with our PHS to conduct regular screenings including NCOA, WealthEngine, DeceasedFinder, and HIPAA. Updates records accordingly using data import or global functions whenever possible.
  • Creates and updates data organization in Atlas, including campaigns, funds, appeals, mailings and solicit codes.
  • Builds custom reports for special projects as needed. Creates standard reports — determining with the team which reports are needed monthly, weekly, etc. and automating them.
  • Builds queries and exports for complex mailing lists such as e-newsletters, direct mail appeals, and event invitations.
  • Imports proposals, contact lists, gifts from outside sources, and other data; uses global adds when possible.
  • Develops a system and schedule for quality control. Evaluates and improves gift input procedures.
  • Checks accuracy and completeness of gift batch data.
  • Evaluates and improves event registration systems for the Annual Dinner.
  • Manages the NetCommunity (BBNC) system to maximize online giving capabilities and event registrations.
  • Performs routine data maintenance in our bulk emailing system, and facilitates the flow of information between it and Atlas.
  • Coordinates with Bank of America for our gift processing lockbox and its online platform.
  • Coordinates with the finance team on PCI compliance, and monthly and yearly financial reconciliation.
  • Serves as the primary liaison to the MGB Development Applications Team and participates in several MGB-wide councils.
  • Manages ongoing data clean-up projects and prepares the database for future data conversions and upgrades as needed.
  • Manages on-site registration for the Annual Dinner and helps train volunteers.

Administration

  • Manages seasonal temps hired for development projects. Monitors workflow, provides coaching and supports, and evaluates performance.
  • Supervises and trains interns in Atlas.
  • Works with MGB to coordinate Atlas training, troubleshooting and other issues; provides information and feedback to MGB.
  • Supports other projects as assigned.

WE’RE A GOOD FIT IF YOU HAVE: 

  • Bachelor’s degree and/or a minimum of 3-5 years experience working with Blackbaud CRM or other fundraising database software.
  • A customer-service approach to serving donors and colleagues.
  • Proven track record of coordinating, scheduling and planning complex events.
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills. 
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with donors and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Flexibility to work some evenings and weekends as necessary.
  • Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here

TO APPLY:

In order to be considered for the Development Data Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3214277
5) Follow the online instructions from there

Director of Individual Giving

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Chief Development Officer

ABOUT YOU:

You are an energetic, experienced fundraising professional with a successful track record of cultivating, soliciting, and closing individual gifts; developing an annual giving program; building and sustaining relationships with donors, volunteers and members of healthcare and/or businesses communities. You are also a strategic and results-oriented self-starter; possess strong inter-personal skills along with high integrity and work ethic; a flexible, consensus builder; a respectful team player who connects with the organization’s mission and is able to communicate it in a meaningful way to existing and prospective donors. You’re resourceful and are constantly learning and thinking innovatively. You’re a quick study and can roll with change. You want to be part of a high performing, mission-driven, and growing organization striving to create a more compassionate healthcare world.

ABOUT THE WORK: 
Reporting to the Chief Development Officer (CDO), the Director of Individual Giving solicits and manages a portfolio of major gift prospects. The Director proactively plans development events tailored to various audiences, with the goal of attracting and retaining mid-level and major donors. S/he also formulates and executes the annual strategy, including written appeals, for segmented direct mail and electronic appeals. The Director actively partners with the CEO, COO and CMO to match donors’ interests with organizational needs and works closely with the CDO and the Senior Director of Finance to assist with budgets. S/he will serve on the senior leadership team for the Development Department, actively collaborating in prospect review with all team fundraisers and serving as a mentor in the department and with all staff. This key position requires a professional with a deep understanding of non-profit organizations, preferably in healthcare; significant experience with the full spectrum of fundraising with individual donors; and a high level of professionalism, organization, collegiality and self-motivation.

Primary Responsibilities

  • Identify, cultivate and secure new mid and major levels for the organization annually.
  • Manage a portfolio of existing mid-level and prospective major donors who have the capacity and inclination to make gifts of $5,000+ to the Schwartz Center. This includes proactively securing meetings and leading communications with the goal of bringing them closer to the organization.
  • Direct donor relations and serve as the lead stewardship writer for the Schwartz Center, including but not limited to donors directly under management.
  • Direct annual appeal strategy, content, and results analysis.
  • Participate in team-wide coordinated solicitation efforts for the Annual Dinner.
  • Provide individual donors with relevant and current information on organizational milestones and/or invitations to cultivation events.
  • Partner with Senior Director of Development on individual giving annual revenue budget and participate in all revenue budget discussions.
  • Create budgets for programs and proposals in concert with Senior Director of Finance.
  • In partnership with the CDO, conduct new program proposal development for major donors to address funding gaps.
  • With the Development Team, develop strategies for outreach and actively monitor possibilities for new relationships.
  • With the CDO and Director of Communications, oversee the annual stewardship plan and calendar. 

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and/or a minimum of 7 years of relevant experience
  • Excellent inter-personal skills
  • Excellent verbal communication skills
  • Exceptional writing skills, preferably in a development context
  • Established record of personal fundraising solicitations, volunteer management, and writing and submitting proposals
  • Strong organizational skills, detail-oriented, and efficient
  • Strong commitment to quality work, customer service, and high productivity
  • Ability to think critically and creatively
  • Flexibility to handle multiple tasks at once
  • Skills to manage up and across
  • Comfortable working within the guidelines of a larger institution
  • Strong commitment to quality work, customer service, and high productivity
  • High degree of initiative and independent judgment
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint
  • Experience with fundraising software as an independent user
  • Desire to be a part of a mission-driven organization that is creating a better healthcare world 

For a deeper look at our vision and team, read more here

Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed. 

TO APPLY:

In order to be considered for the Director of Individual Giving role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3214268
5) Follow the online instructions from there

Member Outreach Manager

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Director of Member Operations      

ABOUT YOU:

You love customer service. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center community. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Member Outreach Manager is responsible for managing the member pipeline of prospective members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

  • Provides ongoing, front-facing support for Schwartz Center membership prospects, from initial inquiry until the onboarding process begins.
  • Responds to new member inquiries and provides follow-up and logs communication activity.
  • Oversees the member pathway and co-leads informational webinars for prospective Schwartz Center members.
  • Processes membership inquiries and intake forms, creates accounts, contacts and role records in Salesforce
  • Conducts regular proactive outreach to prospective members and supports them in the agreement and payment process.
  • Works with legal counsel and member site to draft, process and execute member agreements.
  • Works closely with the Senior Accountant on membership invoicing for initial membership fees.
  • Works closely with the Systems Integration Manager to ensure data integrity in Salesforce and across organization databases.
  • Distributes welcome and startup materials to new members.
  • Collaborates with Director of Member Operations to refine the membership pathway as needed.
  • Capture and report on trends in the in the member prospect cycle.
  • Tracks membership weekly numbers.

WE’RE A GOOD FIT IF YOU HAVE: 

  • A Bachelor’s degree and/or a minimum of 3-5 years of customer service experience
  • A customer-service approach to serving members and colleagues.
  • Experience using a database such as Salesforce (preferred)
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills. 
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world. 

 For a deeper look at our vision and team, read more here.

 Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Member Prospect Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3214267
5) Follow the online instructions from there

Membership Associate

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Director of Member Operations      

ABOUT YOU:

You love customer service and building relationships. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, retain and strengthen the partnerships with our healthcare member organizations. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Membership Associate is responsible for supporting and strengthening member relationship throughout the membership life cycle. Responsibilities include managing a portfolio of members (healthcare organizations) and engaging program colleagues as needed to support members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

  • Provides ongoing, front-facing support for a portfolio of Schwartz Center members beginning at the end of the onboarding process throughout the membership life cycle.
  • Develops positive relationships and conducts ongoing proactive outreach via phone calls, video calls, and meetings with portfolio of members to steward our partnerships.
  • In partnership with the Member Program Advisors, provide program support as needed.
  • Assists members with learning management system and evaluation tools.
  • Works with staff to maintain internal and external Schwartz Rounds schedules.
  • Manages the Membership Team central email boxes and responds in a timely manner.
  • Tracks communications, contact updates, and other pertinent information in Salesforce database.
  • Works closely with the Senior Accountant on membership renewal invoicing and follow-up.
  • Reviews and responds to program evaluations.

WE’RE A GOOD FIT IF YOU HAVE: 

  • A Bachelor’s degree and/or a minimum of 2-3 years of customer service experience
  • Experience using a database such as Salesforce (preferred)
  • A customer-service approach to serving members and colleagues.
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills. 
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here.

Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Membership Associate role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215657
5) Follow the online instructions from there

Membership Associate

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Director of Member Operations      

ABOUT YOU:

You love customer service and building relationships. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, retain and strengthen the partnerships with our healthcare member organizations. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Membership Associate is responsible for supporting and strengthening member relationship throughout the membership life cycle. Responsibilities include managing a portfolio of members (healthcare organizations) and engaging program colleagues as needed to support members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

  • Provides ongoing, front-facing support for a portfolio of Schwartz Center members beginning at the end of the onboarding process throughout the membership life cycle.
  • Develops positive relationships and conducts ongoing proactive outreach via phone calls, video calls, and meetings with portfolio of members to steward our partnerships.
  • In partnership with the Member Program Advisors, provide program support as needed.
  • Assists members with learning management system and evaluation tools.
  • Works with staff to maintain internal and external Schwartz Rounds schedules.
  • Manages the Membership Team central email boxes and responds in a timely manner.
  • Tracks communications, contact updates, and other pertinent information in Salesforce database.
  • Works closely with the Senior Accountant on membership renewal invoicing and follow-up.
  • Reviews and responds to program evaluations.

WE’RE A GOOD FIT IF YOU HAVE: 

  • A Bachelor’s degree and/or a minimum of 2-3 years of customer service experience
  • Experience using a database such as Salesforce (preferred)
  • A customer-service approach to serving members and colleagues.
  • Ability to manage a variety of personal styles during high stress periods.
  • Good communication skills. 
  • Strong organizational skills, detail-oriented, and efficient.
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.  

For a deeper look at our vision and team, read more here.

Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Membership Associate role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215660
5) Follow the online instructions from there

Salesforce Administrator

Location: (Remote/Hybrid)
Hours: 40 hours per week, Weekdays

Reports to: Systems Integration Manager

ABOUT YOU:

You love using the power of Salesforce to make things work better. You’re curious about what users need and deliberate in designing solutions. You see opportunities to improve how we configure and manage our data. You’re good at the technical side of Salesforce, and at explaining technical concepts in plain language. You have experience moving projects forward rather than just reacting. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK:

The Schwartz Center uses Salesforce and related applications to support its rapidly growing membership and program operations. The Salesforce Administrator position will have primary responsibility for the configuration, administration, and end user support for the Salesforce system, and be the primary technical resource with vendors. This position will also serve as a technical resource for Intacct ERP administration and provide support for its integration with Salesforce. The Salesforce Administrator reports to the Systems Integration Manager and works closely with a 3-person Information Systems Team.

  • Manages Salesforce and related applications including configuration, integrations, reports, dashboards, workflows, and user access permissions.
  • Handles both basic administrator functions for Salesforce, as well as complex data management operations, including the preparation of annual engagement reports for members.
  • Serves as a primary resource for managing and responding to service requests related to Salesforce.
  • Provides technical support and manages maintenance activities for Intacct ERP platform, including integration with Salesforce.
  • Supports effective information management practices through hands on work with data, audits of data entry by fellow staff, regular communication to users, and proactive recommendations.
  • Coordinates and/or conducts the flow of information between Salesforce and all other data collection and CRM systems.
  • Works closely with Information Systems team and organization stakeholders to evaluate, scope, and complete improvement requests for Salesforce.
  • Makes recommendations for how Salesforce can be better utilized to support changing business and technical requirements.
  • Documents the system configuration and tasks sufficiently to support long-term sustainable administration of the system.
  • Assists with end user training on system basics.
  • Remains engaged with vendors and user communities and pursues related learning opportunities to remain current on the platform’s technical capabilities and related best practices. 

WE’RE A GOOD FIT IF YOU HAVE: 

  • Minimum of three years of experience administering a CRM system, with a strong preference for Salesforce administration experience. Additional training will be provided.
  • Salesforce Administrator certification is preferred, as is Intacct or general ERP experience. Bachelor’s Degree or Associate Technical Degree is required.
  • A customer-service approach to serving members and colleagues
  • Strong analytical skills
  • Strong communication skills including relationship-building, the ability to manage up and across, equanimity in working with a variety of personal styles, and the ability to explain technical concepts clearly for a non-technical audience.
  • Strong commitment to quality work; the ability to think critically and creatively; dependable initiative and good judgement
  • Flexibility to handle multiple tasks at once and shift priorities
  • Comfortable working within the guidelines of a larger institution
  • Flexibility to work some evenings and weekends as necessary.
  • Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here

TO APPLY:

In order to be considered for the Salesforce Administrator role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215662
5) Follow the online instructions from there

Training Specialist

Location: Remote/Hybrid
40 Hours per week, Weekdays
Reports to: Program Manager

ABOUT YOU:

You love training and are savvy with online learning technology. You have experience with learning management systems and facilitating trainings with online platforms. You are confident in your ability to speak with healthcare professionals across disciplines and hierarchy. You are skilled at collaboration with key internal stakeholders in order to work efficiently and align on common goals. You understand working in healthcare, and you can support the development of new programming for the healthcare workforce. You’re resourceful and are constantly learning and thinking. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.

ABOUT THE WORK:
The Training Specialist is responsible for supporting existing programs at the Schwartz Center, including Schwartz Rounds and Stress First Aid. The Training Specialist will facilitate the onboarding processes for all new Schwartz Rounds teams and online learning for quarterly Stress First Aid Train the Trainer cohorts. The Training Specialist will regularly update content for all Schwartz Center programs on the Learning Management System. Responsibilities include creating and maintaining content on the Learning Management System, facilitating onboarding trainings, and connecting members and their Member Experience Advisors with the programming needed. This position works closely with the entire Membership Team and reports to the Program Manager.

Training & Member Onboarding

  • Facilitates the onboarding of all new members to Schwartz Rounds programming and participates in a warm hand-off of new members to Member Experience Advisors
  • Facilitates and supports the online learning components of the Stress First Aid Train the Trainer program and other programming, as necessary.
  • Delivers and co-facilitates web-based member training as applicable.
  • Supports the development of evaluation tools for courses, programming, and membership. Utilizes evaluation data to improve program content and delivery.

Learning Management

  • Oversees the Learning Management System by managing content, reporting, supporting end-users, and providing feedback to assignments.
  • Works closely with the Program team to use best practices in instructional design to create innovative programming related to compassion in healthcare on the Schwartz Center’s LMS.
  • Works closely with Membership Operations to ensure that member sites have appropriate access to content and materials and that all training is tracked and communicated.
  • Develops, reviews, and maintains the editorial calendar for LMS course content.

WE’RE A GOOD FIT IF YOU HAVE: 

  • A bachelor’s degree in a related field, and/or 3-5 years of equivalent experience in training and learning development in healthcare.
  • Strong public speaking and facilitation skills.
  • Learning Management System Experience
  • Experience with training health care professionals
  • Strong written communication skills.
  • Schwartz Rounds and Stress First Aid experience (preferred).
  • Strong organizational skills, detail-oriented, and efficient.
  • Salesforce or other database experience preferred.
  • General comfort with technology
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world.

For a deeper look at our vision and team, read more here

TO APPLY:

In order to be considered for the Training Specialist role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3215667
5) Follow the online instructions from there

Go to top of page