CAREERS

The Schwartz Center for Compassionate Healthcare is a national non-profit organization whose mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. Through our programs, education and advocacy, we reach hundreds of thousands of caregivers around the world annually. 

 

 

 

 
Communications Associate Community Experience Manager Director of Information Systems Director of Learning & Development Director of Program Development & Growth
Communications Associate

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote
Hours: 40 hours per week, Weekdays

Reports to: Director of Communications

ABOUT US:

Founded in 1995, the Schwartz Center for Compassionate Healthcare partners with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. Nearly 800 healthcare organizations around the world run the Schwartz Rounds® program, which creates dedicated space for healthcare workers to discuss the emotional dimensions of their work—both the challenges and the joys. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond.

ABOUT YOU:

You excel at managing digital communications, social media, and website content while tracking engagement and prioritizing projects. You’re skilled at developing materials for events, programs, and media relations, and you understand how to maintain consistent messaging across all channels. You’re organized, can juggle multiple projects simultaneously, and work well both independently and as part of a team. You’re a quick learner who adapts easily to change and continuously seeks to improve systems and processes. You want to be part of an organization creating a better healthcare world through compassionate care and effective communication.

 ABOUT THE WORK: 
The Communications Associate will play a vital role in advancing the Schwartz Center’s mission by supporting comprehensive communications strategies that elevate awareness of compassionate healthcare. Working closely with the Director of Communications, this position will contribute to content creation, digital marketing, event communications, and stakeholder engagement efforts that amplify our impact across the healthcare community.

Content Development & Management

  • Create compelling content for various channels, including website, newsletters, social media, and marketing materials
  • Assist in developing case studies, partner impact stories, and testimonials that showcase the impact of compassionate healthcare
  • Maintain and update website content to ensure accuracy and report on engagement

Digital Communications & Social Media

  • Assist with developing and executing a social media content calendar and track metrics
  • Support email marketing campaigns and newsletter distribution
  • Support website edits and coordinate search engine optimization

Event & Program Communications

  • Assist with materials and logistics for special events and programs
  • Create promotional materials for webinars and other educational events
  • Coordinate with team members across the organization to ensure consistent messaging

Media Relations & Public Relations

  • Draft press releases, media advisories, and other PR materials under supervision
  • Maintain media contact databases and assist with media outreach
  • Monitor media coverage and compile clips for internal distribution
  • Identify opportunities to pitch to podcasts, webinars, and conferences

Internal Communications & Administrative Support

  • Assist with internal communications to staff, board members, and key stakeholders
  • Maintain communications project timelines and coordinate with cross-functional teams
  • Conduct research on healthcare trends, competitor activities, and communications best practices

WE’RE A GOOD FIT IF YOU HAVE: 

 Required Qualifications

  • Bachelor’s degree in Communications, Marketing, Public Relations, Journalism, or related field
  • 1-3 years of professional communications experience, preferably in nonprofit, healthcare, or other mission-driven organizations
  • Excellent written and verbal communication skills with strong attention to detail; creative writing experience is highly desired
  • Proficiency in content management systems, email marketing platforms, and social media management
  • Knowledge of AP style and best practices for digital communications
  • Strong organizational skills and ability to manage multiple projects simultaneously
  • Collaborative mindset with ability to work effectively in a team environment

 Preferred Qualifications

  • Experience in healthcare communications or familiarity with healthcare industry
  • Background in nonprofit communications and understanding of mission-driven messaging
  • Experience with video content creation and editing
  • Experience with CRM systems and database management
  • Graphic design experience
  • Experience with Canva or similar design software preferred

For a deeper look at our vision and team, read more here

TO APPLY:

To be considered for the Communications Associate role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

  • Go to massgeneral.org/careers
  • Click ‘Search Careers’
  • In the search field, enter Job ID number RQ4055773
  • Follow the online instructions from there

 Note: We are currently a remote work organization.

Community Experience Manager

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote
Hours: 40 hours per week, Weekdays

Reports to: Senior Director of Operations

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships.  We are a Boston-based nonprofit with national and international reach, with nearly 800 healthcare organizations in the US, Canada, UK, Ireland, Australia and New Zealand conducting Schwartz Rounds®. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families.  The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partners, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.  We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources.  We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver wellbeing and patient/family compassion.  Our operational budget is funded approximately 50% by philanthropy — with funds coming from individual, corporate and foundation donors — and 50% by earned revenue from our programs. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You love project management and communications. You have experience planning and moving projects forward rather than just reacting. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of a nonprofit organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Community Experience Manager is responsible for managing program and partner engagement activities and communications. This position works closely with the Operations, Programs and Communications Teams, collaborates with the Chief Clinical Officer, and reports to the Senior Director of Operations.

Programs and Research

  • In partnership with the Chief Clinical Officer, serves as producer and project manager of Compassion in Action webinars including coordinating communications and technical support
  • Project manager for partner appreciation activities/anniversaries, events, and communications
  • Project manager for recognition programs including the Schwartz Compassionate Caregivers of the Year® Award
  • Oversees elements of partner convenings
  • Provides support for research groups and the distribution and tracking of the research toolkits
  • Supports and manages program-related projects as needed

  Partnership Support

  • Support ongoing activities with like-minded Schwartz Center partner organizations who share a commitment to our work

 Communications

  • Responsible for the first draft of all executive summaries of webinars and thought leadership events
  • Liaison with creative agency for all partner materials
  • Manages the Program Resources website including new content and updates
  • Produces the monthly community newsletters
  • Coordinates and drafts written communication to partners
  • Social media support for recognition programs, webinars and additional programs as needed.

 Team Support

  • Provides event support as needed
  • Assists with special projects as assigned
  • Serves as backup for operations team members as needed

WE’RE A GOOD FIT IF YOU HAVE: 

  • BA/BS and a minimum of 5-7 years relevant experience.
  • Experience in a health-related field preferred.
  • A customer-service approach to serving partners and colleagues.
  • Experience managing projects through their lifecycle
  • Good communication skills. 
  • Strong organizational skills, detail-oriented, and efficient.
  • Salesforce or other database experience preferred.
  • Comfortable with technology
  • Strong commitment to quality work, customer service, and high productivity.
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Skills to manage up and across.
  • Comfortable working within the guidelines of a larger institution.
  • High degree of initiative and independent judgment.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with partners and prospects in person, by phone, and through written correspondence.
  • Ability to work under pressure.
  • Desire to be a part of an organization that is creating a better healthcare world. 

For a deeper look at our vision and team, read more here

TO APPLY:

To be considered for the Community Experience Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

  • Go to org
  • Click ‘Search Careers’
  • In the search field, enter Job ID number RQ4047359
  • Follow the online instructions from there

 Note: We are currently a remote work organization.

Director of Information Systems

Organization: The Schwartz Center for Compassionate Healthcare

Job Title: Director of Information Systems

Location: (Remote)
Hours: 40 hours per week, Weekdays

Reports to: Chief Operating Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with international reach, with nearly 800 organizations in the US, UK, Ireland, Canada, Australia and New Zealand conducting the Schwartz Rounds program. Research shows this program strengthens compassion and enhances patient care. The Schwartz Center’s evidence-informed programs and resources have proven to be versatile, sustainable and effective across diverse settings, including hospitals, outpatient clinics, cancer centers, VA medical centers, organ donation organizations, nursing homes, hospice providers, health insurers, and beyond. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing partner organizations, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care.

We are also looking to strengthen our community of compassionate care champions, who are the leaders running our programs across the globe, and to further develop our Schwartz Compassionate Care Model and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue through program fees. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

ABOUT YOU:

You have experience leading information systems work for nonprofit organizations. You love using the power of data and technology to make things work more effectively for partners and the teams and departments that serve them. You approach complex problems thoughtfully and collaboratively. You see opportunities for us to make fuller use of our applications and data to more fully support our goals. You know how to juggle multiple projects, and you keep the big picture in view while keeping track of details. You’re committed to continually improving your own skills and those of your team. You want to be part of a team connected and invested in a mission to create a better healthcare world.

ABOUT THE WORK:  

The Director of Information Systems plans and executes organization-wide information systems strategy and oversees the Information Systems Team in executing this strategy. Primary responsibilities include ensuring optimal support for key information systems, providing oversight into strategy and operations, project management, vendor relations, and managing the Information Systems Team. The position reports to the Chief Operating Officer and supervises the Data Coordinator.

  • Builds a culture of customer service within the Information Systems team. Creates and oversees customer service processes for supporting end users in their effective use of organizational information systems.
  • Builds the information and application ecosystem at the Schwartz Center in a way that best meets the organization’s operational and reporting requirements. Identifies opportunities for information systems to further the organization’s strategy.
  • Manages projects related to key business applications, including Salesforce, Intacct, LearnUpon, Cvent, Emma, partner website portal, and related integrations. Leads change management and communication efforts in support of information systems initiatives.
  • Provides oversight for the continual improvement of the Salesforce system. Works closely with the information systems team, internal staff, and external stakeholders to identify opportunities to innovate and improve business processes. 
  • Ensures data systems and requirements are incorporated into organizational planning and development.
  • Establishes policies, practices, and security measures to safeguard information resources and comply with compliance requirements.
  • Ensure that the Schwartz Center complies with the IT governance, data privacy, and cybersecurity protections of the Mass General Brigham infrastructure.
  • Supervises Information Systems staff and supports their professional development.
  • Provides oversight to staff members across the organization who manage the daily operations of multiple data systems and tools. May serve as a thought partner for the Development team in the operation, planning, and management of the Atlas system.
  • Provides backup application support as needed.

WE’RE A GOOD FIT IF YOU HAVE: 

  • 8-10 years of experience leading organizations in the effective use of information systems
  • A customer-service approach to serving partners and colleagues. Strong communication skills, relationship-building, the ability to manage up and across, and equanimity in working with a variety of personal styles
  • Prior experience working with Salesforce, learning management systems (LMS) required
  • Nonprofit experience strongly preferred
  • Prior experience designing and managing support processes
  • Strong understanding of database concepts and methods of systems integration, including API management and implementation
  • Prior experience supervising personnel
  • Strong analytical and organizational skills, including flexibility to manage multiple projects and the ability to delegate
  • Comfortable working within the guidelines of a larger institution
  • Flexibility to work some evenings and weekends as necessary

For a deeper look at our vision and team, read more here.

Note: Remote: Monday-Friday 9am EST – 5pm EST. Required onsite meetings in Boston 2-3 times per year.

TO APPLY:

To be considered for the Director of Information Services role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

  • Go to org/careers
  • Click ‘Search Careers’
  • In the search field, enter Job ID number RQ4055840
  • Follow the online instructions from there

 

Director of Learning & Development

Organization: The Schwartz Center for Compassionate Healthcare

Job Title: Director of Learning and Development

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Chief Clinical Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with nearly 800 partners in the US, Canada, Australia, New Zealand, the United Kingdom, and Ireland conducting Schwartz Rounds. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

 RESPONSIBILITIES:

The Director of Learning and Development is responsible for supporting new and existing programs at the Schwartz Center, including Schwartz Rounds, Stress First Aid, and other programs as needed, with a primary focus on developing, executing, evaluating and enhancing training and education for leaders from partner sites. The Director of Learning and Development will administer the Schwartz Center’s Learning Center (i.e., learning management system); create, update, and maintain training materials and online coursework; work with internal and external stakeholders to develop and roll out educational materials and resources to support Schwartz Center programs; create and facilitate program-related trainings and events for Schwartz Center partner organizations; contribute to new program development; lead project management for select relevant Programs team initiatives; and supervise the Training Specialist. This position reports to the Chief Clinical Officer as part of the Programs team and collaborates regularly with the Systems and Operations teams at the Schwartz Center.

ABOUT THE WORK: 
Specific responsibilities include:

Training & Education

  • Leads the strategy and design of the Schwartz Center’s global training ecosystem, leveraging existing offerings while building scalable learning models and expanding a revenue-generating training portfolio
  • Leads the development and optimization of the learning management system (LMS) by partnering with internal and external stakeholders to develop, review, and maintain course content
  • Applies best practices in instructional design to develop innovative training and support programs and resources related to the organizational mission
  • Develops and facilitates in-person and online training and support programs as applicable
  • Designs and launches high-impact learning experiences across platforms, partnering with a global community of content experts and thought leaders to co-create engaging education
  • Drives the evolution of the Schwartz Center’s digital learning environment, including the LMS and multimedia content
  • Ensures appropriate training is delivered to Schwartz Center member teams to ensure the success of Schwartz Center programs
  • Supervises Training Specialist in onboarding of all new members and transitioning relationships to Program Advisors
  • Directs the development of evaluation tools for courses, programming, and membership. Utilizes evaluation data to improve program content and delivery
  • Supports the development of new programming related to the organizational mission, with particular contribution to the creation of supporting educational and training strategies
  • May support partner organizations as needed
  • Special projects, as assigned

WE ARE A GOOD FIT IF YOU HAVE:

Skills and competencies required

  • Graduate degree in a relevant field (eg, education, organizational development, adult learning, public health or a healthcare profession) or a minimum of 5-7 years of experience in training, learning and development or professional education including designing and implementing training programs at scale
  • Experience designing and implementing training programs across multiple modalities (in-person, virtual, and asynchronous), including scalable learning approaches
  • Strong instructional design skills grounded in adult learning principles, with the ability to translate complex concepts into engaging educational experiences
  • Learning Management System administration and course development experience
  • Experience in a healthcare setting and familiarity with healthcare organizational roles and priorities
  • Experience with Schwartz Center programs including Schwartz Rounds and Stress First Aid (desired)
  • Strong project management skills
  • Strong public speaking and facilitation skills
  • Strong written communication skills, organizational skills, detail-oriented, and efficient
  • Strong commitment to quality work, customer service, and high productivity
  • Ability to think critically and creatively
  • Flexibility to handle multiple tasks at once
  • Skills to manage up and across
  • High degree of initiative and independent judgment
  • Excellent computer skills including extensive knowledge of Word, Outlook, Teams, Excel, PowerPoint, project management tools (eg, Project, Asana, etc.), Salesforce or other databases
  • Demonstrated commitment to the Schwartz Center’s mission and vision

TO APPLY:

To be considered for the Director of Learning and Development role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

  • Go to massgeneral.org/careers
  • Click ‘Search Careers’
  • In the search field, enter Job ID number RQ4058857
  • Follow the online instructions from there

  Note: We are currently a remote work organization.

Director of Program Development & Growth

Job Title: Director of Program Development & Growth

Organization: The Schwartz Center for Compassionate Healthcare

Location: Remote

Hours: 40 hours per week, Weekdays

Reports to: Chief Clinical Officer

ABOUT US:

The Schwartz Center for Compassionate Healthcare’s mission is to partner with healthcare organizations to advance compassion for patients, care teams, and their healing relationships. We are a Boston-based nonprofit with national and international reach, with nearly 800 partners in the US, Canada, Australia, New Zealand, the United Kingdom, and Ireland conducting Schwartz Rounds. Together, we are helping hundreds of thousands of healthcare professionals provide compassionate care to millions of patients and families. The Schwartz Center’s strategic priorities for the coming decade include expansion of Schwartz Rounds within existing members, as well as to new acute care hospitals and into adjacent healthcare markets such as ambulatory centers, retail health, and virtual/home-based care. We are also looking to strengthen our community of compassionate care champions, who are the clinical leaders running our programs across the globe, and to further develop our Model for Compassionate Care and associated tools and resources. We are looking to build new relationships, collaborations, and partnerships with a wide variety of external organizations and associations who are aligned with our work supporting caregiver well-being and patient/family compassion. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our active sites. Our vision for the coming decade is to be a global leader in championing compassion for all who seek and provide healthcare.

 ABOUT YOU:

You have an understanding of the healthcare landscape and experience in healthcare. You recognize the myriad of challenges facing the healthcare workforce and healthcare organizations today. You believe compassion can be taught, strengthened, and systemically embedded into healthcare, and you’re excited by the challenge of making that real at scale. You think about programs not just as offerings, but as vehicles for engagement, human connection, and culture change.

You bring experience in program development, strategy, and growth. You can see a big vision, map the steps to get there, test ideas, and turn concepts into sustainable offerings. You can analyze and listen deeply to needs, trends, evidence, and people. You’re energized by both innovation and stewardship, understanding what exists while exploring what could be. You value partnership, learning, and implementation. You speak the language of leaders and clinicians while keeping the experience of patients and caregivers at the center.

You enjoy working alongside multidisciplinary colleagues, clinicians, health system administrators, trainers, and program staff. You bring others in and actively elevate voices. Most of all, you bring curiosity, integrity, enthusiasm, and fun to your work.

RESPONSIBILITIES:

ABOUT THE WORK: 
Specific responsibilities include:

Strategic Partnership and Program Growth

  • Serve as a thought partner to the CCO in shaping the strategic direction and growth of the Schwartz Center’s program portfolio.
  • Contribute to multi-year program roadmaps, including expansion strategies, new offerings, and integration opportunities across Schwartz Rounds, Stress First Aid, Compassion Cultivation Trainings, and emerging programs.
  • Analyze program trends, stakeholder feedback, and the external landscape (including areas related to workforce well-being, patient experience, and clinician burnout) to inform priorities and innovation.
  • Develop and maintain clear business cases for new or expanded offerings, including value propositions, target audiences, revenue/expense projections, and implementation timelines.

New Program Development

  • Design, pilot, and refine new programmatic offerings aligned with the Schwartz Center’s mission and strategic plan, and map such programs to the Schwartz Model for Compassionate Healthcare.
  • Co-lead business planning for program initiatives, including market scans and stakeholder interviews, financial modeling and scenario planning, and implementation plans.
  • Use data (participation, engagement, impact measures, satisfaction, etc.) to refine programs and demonstrate value to current and prospective partners.
  • Partner with the Programs, Development, and Operations teams as needed to support grants, philanthropic proposals, and sponsorship strategies tied to programs.

Awards and Recognition Programs

  • In collaboration with the experience manager, serve as lead staff for the National Compassionate Caregiver of the Year Award program including setting the annual award cycle, leading the selection committee, reviewing and synthesizing nominations, and partnering with internal departments to integrate NCCY into key institutional events.
  • Lead the redesign and launch of a program that recognizes and showcases innovations in organizational compassion including development of program goals, criteria, and processes, creating case studies that highlight exemplars and explore opportunities leverage lessons learned for program development.

Partnerships and External Relations

  • Identify, cultivate, and manage strategic partnerships that advance the Schwartz Center’s programmatic goals, including healthcare systems, professional associations, academic partners, training organizations, and /or foundations.
  • Represent the Schwartz Center in external meetings, conferences, and collaborations related to compassion in care, staff well-being, and patient experience.
  • Support co-branded program initiatives, joint learning events, and collaborative projects that increase visibility and adoption of Schwartz Center programs.
  • Contribute to thought leadership efforts (including white papers, presentations, webinars, case studies) highlighting program impact and insights.

Existing Program Support

  • Work closely with the CCO and Programs team to deepen impact of the Schwartz Rounds program (such as new formats, specialty adaptations, integration with workforce well-being strategies, etc.)
  • Partner with the CCO and relevant internal/external partners to build a business and growth strategy for Stress First Aid including possible new delivery models, sector expansions, and partnerships.
  • Collaborate with internal teams and external partners to develop a strategic plan for Compassion Cultivation Training growth and integration across healthcare organizations.
  • Support development of new tools, guides, and resources for site leaders, facilitators, and panelists to sustain high-quality Schwartz Rounds.
  • Occasionally support the programs team in on-boarding, training, and facilitation related to Schwartz Rounds program sites.

WE ARE A GOOD FIT IF YOU HAVE:

Required:

  • Bachelor’s degree required, Masters degree preferred; such as healthcare administration, public health, social work, psychology, organizational development, nonprofit management, or related discipline
  • 8+ years of professional experience in healthcare, including 3+ years of experience designing, implementing, and/or scaling programs including content development, business planning, and execution.
  • Experience leading or supporting efforts focused on staff well-being, clinician experience, patient/family experience, and/or organizational culture.
  • Experience leading or supporting initiatives with multiple internal and external stakeholders, timelines, and deliverables.
  • Strong business and strategic acumen, including comfort with financial considerations, business models, and value propositions related to program initiatives.
  • Excellent project management skills including ability to manage multiple projects simultaneously, set priorities, create and follow timelines, and deliver high-quality work on schedule.
  • Exceptional written and verbal communication skills, including experience preparing and delivering reports, presentations, and communication materials for diverse audiences.
  • Proven ability to build trusting, collaborative relationships across disciplines and roles.
  • Commitment to and passion for compassionate, person-centered care.
  • Ability to travel approximately six times annually.
  • Ability to operate professionally in a remote environment, and within regular business hours of the Eastern Time Zone.

Preferred qualification:

  • Direct experience with Schwartz Rounds, particularly as a program lead, facilitator, panelist storyteller, planning committee member, or site champion, is strongly preferred.
  • We also value experience with related domains such as narrative medicine, peer and staff support initiatives, reflective practice, and health communication.

Desirable, but not required:

  • Familiarity with peer support curricula and programs, including Stress First Aid.
  • Clinical credentials and experience working within interprofessional care teams.
  • Experience with recognition or awards programs in healthcare, especially as a staff or volunteer leader / reviewer.
  • Experience working in a remote environment, including remote collaboration across internal teams and external customers, partners, and leaders.
  • Experience working with international collaborators.
  • Comfort synthesizing literature, evidence, and practice insights into recommendations and resources.
  • Experience engaging with a professional member association, trade organization, and/or non-profit organization (such as participating or leading an initiative, volunteer leadership role, board service, etc.)

Personal Attributes:

  • Deep commitment to compassion in healthcare, with personal alignment to the Schwartz Center’s mission and values.
  • Strategic thinker who can also comfortably “roll up their sleeves” to execute and iterate.
  • Highly organized, detail-oriented, and reliable.
  • Collaborative, humble, and relationship-centered, with strong emotional intelligence.
  • Comfortable navigating ambiguity, change, and growth in a dynamic organizational environment.

Brings genuine enthusiasm to the work and contributes positivity, warmth, and energy to the team.

TO APPLY:

To be considered for the Director of Program Development & Growth role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:

  • Go to massgeneral.org/careers
  • Click ‘Search Careers’
  • In the search field, enter Job ID number RQ4055769
  • Follow the online instructions from there

 

 Note: We are currently a remote work organization.

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