CAREERS

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Chief Development Officer

ABOUT YOU:

You are an energetic, experienced fundraising professional with a successful track record of cultivating, soliciting, and closing individual gifts; developing an annual giving program; building and sustaining relationships with donors, volunteers and members of healthcare and/or businesses communities. You are also a strategic and results-oriented self-starter; possess strong inter-personal skills along with high integrity and work ethic; a flexible, consensus builder; a respectful team player who connects with the organization’s mission and is able to communicate it in a meaningful way to existing and prospective donors. You’re resourceful and are constantly learning and thinking innovatively. You’re a quick study and can roll with change. You want to be part of a high performing, mission-driven, and growing organization striving to create a more compassionate healthcare world.

ABOUT THE WORK: 
Reporting to the Chief Development Officer (CDO), the Director of Individual Giving solicits and manages a portfolio of major gift prospects. The Director proactively plans development events tailored to various audiences, with the goal of attracting and retaining mid-level and major donors. S/he also formulates and executes the annual strategy, including written appeals, for segmented direct mail and electronic appeals. The Director actively partners with the CEO, COO and CMO to match donors’ interests with organizational needs and works closely with the CDO and the Senior Director of Finance to assist with budgets. S/he will serve on the senior leadership team for the Development Department, actively collaborating in prospect review with all team fundraisers and serving as a mentor in the department and with all staff. This key position requires a professional with a deep understanding of non-profit organizations, preferably in healthcare; significant experience with the full spectrum of fundraising with individual donors; and a high level of professionalism, organization, collegiality and self-motivation.

Primary Responsibilities

• Identify, cultivate and secure new mid and major levels for the organization annually.
• Manage a portfolio of existing mid-level and prospective major donors who have the capacity and inclination to make gifts of $5,000+ to the Schwartz Center. This includes proactively securing meetings and leading communications with the goal of bringing them closer to the organization.
• Direct donor relations and serve as the lead stewardship writer for the Schwartz Center, including but not limited to donors directly under management.
• Direct annual appeal strategy, content, and results analysis.
• Participate in team-wide coordinated solicitation efforts for the Annual Dinner.
• Provide individual donors with relevant and current information on organizational milestones and/or invitations to cultivation events.
• Partner with Senior Director of Development on individual giving annual revenue budget and participate in all revenue budget discussions.
• Create budgets for programs and proposals in concert with Senior Director of Finance.
• In partnership with the CDO, conduct new program proposal development for major donors to address funding gaps.
• With the Development Team, develop strategies for outreach and actively monitor possibilities for new relationships.
• With the CDO and Director of Communications, oversee the annual stewardship plan and calendar. 

WE’RE A GOOD FIT IF YOU HAVE: 

• BA/BS and/or a minimum of 7 years of relevant experience
• Excellent inter-personal skills
• Excellent verbal communication skills
• Exceptional writing skills, preferably in a development context
• Established record of personal fundraising solicitations, volunteer management, and writing and submitting proposals
• Strong organizational skills, detail-oriented, and efficient
• Strong commitment to quality work, customer service, and high productivity
• Ability to think critically and creatively
• Flexibility to handle multiple tasks at once
• Skills to manage up and across
• Comfortable working within the guidelines of a larger institution
• Strong commitment to quality work, customer service, and high productivity
• High degree of initiative and independent judgment
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
• Ability to work under pressure
• Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint
• Experience with fundraising software as an independent user
• Desire to be a part of a mission-driven organization that is creating a better healthcare world 

For a deeper look at our vision and team, read more here. 

Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed. 

TO APPLY:

In order to be considered for the Director of Individual Giving role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3240398
5) Follow the online instructions from there

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Director of Member Operations      

ABOUT YOU:

You love customer service. You have customer service and relationship-building skills. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center community. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Member Outreach Manager is responsible for managing the member pipeline of prospective members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

• Provides ongoing, front-facing support for Schwartz Center membership prospects, from initial inquiry until the onboarding process begins.
• Responds to new member inquiries and provides follow-up and logs communication activity.
• Oversees the member pathway and co-leads informational webinars for prospective Schwartz Center members.

• Processes membership inquiries and intake forms, creates accounts, contacts and role records in Salesforce

• Conducts regular proactive outreach to prospective members and supports them in the agreement and payment process.

• Works with legal counsel and member site to draft, process and execute member agreements.
• Works closely with the Senior Accountant on membership invoicing for initial membership fees.
• Works closely with the Systems Integration Manager to ensure data integrity in Salesforce and across organization databases.
• Distributes welcome and startup materials to new members.
• Collaborates with Director of Member Operations to refine the membership pathway as needed.
• Capture and report on trends in the in the member prospect cycle.
• Tracks membership weekly numbers.

WE’RE A GOOD FIT IF YOU HAVE: 

• A Bachelor’s degree and/or a minimum of 3-5 years of customer service experience
• A customer-service approach to serving members and colleagues.
• Experience using a database such as Salesforce (preferred)
• Ability to manage a variety of personal styles during high stress periods.
• Good communication skills. 
• Strong organizational skills, detail-oriented, and efficient.
• Strong commitment to quality work, customer service, and high productivity.
• Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
• Ability to think critically and creatively.
• Flexibility to handle multiple tasks at once.
• Skills to manage up and across.
• Comfortable working within the guidelines of a larger institution.
• High degree of initiative and independent judgment.
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
• Ability to work under pressure.
• Desire to be a part of an organization that is creating a better healthcare world. 

 For a deeper look at our vision and team, read more here.

 Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Member Prospect Manager role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3243674
5) Follow the online instructions from there

Location: Remote/Hybrid

Hours: 40 hours per week, Weekdays

Reports to: Director of Member Operations      

ABOUT YOU:

You love customer service and building relationships. You have strong communication and interpersonal skills. You see opportunities for improving how we reach, retain and strengthen the partnerships with our healthcare member organizations. You’re resourceful and are constantly learning, improving, and thinking creatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You want to be part of an organization that is creating a better healthcare world.

ABOUT THE WORK: 
The Membership Associate is responsible for supporting and strengthening member relationship throughout the membership life cycle. Responsibilities include managing a portfolio of members (healthcare organizations) and engaging program colleagues as needed to support members. This position works closely with the entire Membership Team and reports to the Director of Member Operations.

• Provides ongoing, front-facing support for a portfolio of Schwartz Center members beginning at the end of the onboarding process throughout the membership life cycle.
• Develops positive relationships and conducts ongoing proactive outreach via phone calls, video calls, and meetings with portfolio of members to steward our partnerships.

• In partnership with the Member Program Advisors, provide program support as needed.

• Assists members with learning management system and evaluation tools.
• Works with staff to maintain internal and external Schwartz Rounds schedules.
• Manages the Membership Team central email boxes and responds in a timely manner.
• Tracks communications, contact updates, and other pertinent information in Salesforce database.
• Works closely with the Senior Accountant on membership renewal invoicing and follow-up.
• Reviews and responds to program evaluations.

WE’RE A GOOD FIT IF YOU HAVE: 

• A Bachelor’s degree and/or a minimum of 2-3 years of customer service experience
• Experience using a database such as Salesforce (preferred)
• A customer-service approach to serving members and colleagues.
• Ability to manage a variety of personal styles during high stress periods.
• Good communication skills. 
• Strong organizational skills, detail-oriented, and efficient.
• Strong commitment to quality work, customer service, and high productivity.
• Excellent computer and database skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint.
• Ability to think critically and creatively.
• Flexibility to handle multiple tasks at once.
• Skills to manage up and across.
• Comfortable working within the guidelines of a larger institution.
• High degree of initiative and independent judgment.
• Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members in person, by phone, and through written correspondence.
• Ability to work under pressure.
• Desire to be a part of an organization that is creating a better healthcare world.  

For a deeper look at our vision and team, read more here.

Note: Currently the team is working remotely. We are open to a hybrid or remote worker who will travel as needed.

TO APPLY:

In order to be considered for the Membership Associate role at the Schwartz Center for Compassionate Healthcare, please follow the steps listed below to apply for the position online:
1) Go to www.mghcareers.org
2) Under the Career Opportunities tab, click on Search Jobs and Apply
3) Under External Applicants, click on View and Apply for Open Positions (A new Window will pop up)
4) In the Job Number field, type in the Job ID number 3243671
5) Follow the online instructions from there

Location: Remote 

Contract position through March 2024

Hours: Maximum 35 hours per week, Weekdays

ABOUT US:

The Schwartz Center for Compassionate Healthcare is a global nonprofit leading the movement to put compassion at the heart of healthcare. The pandemic’s far-reaching impacts have brought new urgency and shown a national spotlight on our efforts to become the pre-eminent comprehensive well-being organization. The Schwartz Center’s expanding focus includes thought leadership and policy development for our healthcare workforce, and a range of direct-service programs and training to support caregivers in the improved delivery of patient care. Research shows that when caregivers are compassionate, patients do better and are more satisfied. Caregivers find greater meaning in their work, experiencing less stress and burnout. Hundreds of healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members, in addition to more than 280 sites in the U.K. and Ireland that conduct our Schwartz Rounds program. Together, we are helping hundreds of thousands healthcare professionals provide compassionate care to millions of patients and families. Our operational budget is funded approximately 50% by philanthropy, with funds coming from individual, corporate and foundation donors, and 50% by earned revenue, including from our membership.

ABOUT THE PROJECT: 
The Schwartz Center is seeking a US-based independent contractor to serve as a Membership Agreement Project Manager to lead the Membership Agreement Project. In partnership with our legal counsel, we have created a new membership agreement for Schwartz Center healthcare members (600+ healthcare organizations). The new agreement reflects the changes to our membership model, pricing structure, and program offerings. It is intended to streamline our current contracting process and minimize or eliminate the need for future new versions.

The Membership Agreement Project Manager will:

• Manage the master project plan and provide weekly status reports to team
• Conduct bulk outreach to members to confirm or update agreement signatories and contacts
• Update information and track communication in our Salesforce database
• Generate and send out agreements via DocuSign and email
• Follow up with members via email, phone, and/or video call
• Liaison among our members, our legal counsel, and membership operations staff to manage requests for agreement changes
• Assist the Senior Director of Member Operations with contracting for system members and other special cases
• Run relevant project reports and monitor for accuracy.

The Membership Agreement Project Manager will work closely with the membership operations and information systems teams, and report to the Senior Director of Membership Operations.

WE’RE A GOOD FIT IF YOU HAVE: 

• A track record of successfully managing large, complex, administrative projects
• Outstanding attention to detail; strong time-management and organizational skills
• Proficiency with DocuSign or other e-signature software strongly preferred
• Strong interpersonal and communication skills, both orally and in writing
• Comfort interacting with people at all levels of an organization including C-suite
• Excellent computer skills, preferably with a knack for mail merges and spreadsheets
• A critical-thinking, problem-solving, and collaborative approach to work
• Experience with Salesforce or other CRM systems a plus
• Willingness to work and collaborate remotely

For a closer look at our organization and team, read more here.

To apply, please submit your resume and cover letter, including hourly rate and availability, to membership@theschwartzcenter.org.