Careers

The Schwartz Center for Compassionate Healthcare is a national non-profit organization whose mission is to put compassion at the heart of healthcare.  Through our programs, education and advocacy, we reach more than 300,000 caregivers around the world annually. We are currently accepting applications for the following positions:

Schwartz Center Member Experience Advisor – East

About us:

The Schwartz Center for Compassionate Healthcare is a national nonprofit organization working to put compassion at the heart of healthcare through programs, education and advocacy. We advance compassionate healthcare by training, supporting and educating caregivers on issues like burnout and the impact of trauma and by improving the patient experience through an emphasis on the human connection. More than 500 healthcare organizations in the U.S., Canada, Australia and New Zealand are Schwartz Center members who, along with another 190 sites in the U.K. and the Republic of Ireland, conduct our signature Schwartz Rounds® program. Together, we are helping more than 301,000 healthcare professionals provide more compassionate care to millions of patients. Our operational budget is funded largely by philanthropy, with funds coming from individual, corporate and foundation donors, and secondarily from membership revenue.

About you:

You have an understanding of and experience in healthcare. You have customer service and relationship-building skills. You see opportunities for improving how we reach, recruit and retain healthcare organizations to join the Schwartz Center community. You have strong facilitation skills. You love teaching, mentoring and public speaking. You’re comfortable interacting with all levels within an organization. You’re resourceful and are constantly learning and thinking innovatively. You work well independently and enjoy being part of a team. You’re a quick study and can roll with change. You enjoy traveling. You want to be part of an organization that is creating a better healthcare world.

About the work:

The Member Experience Advisor – East (MEA) is a contract role responsible for overseeing all Schwartz Center healthcare member relationships in the eastern half of the United States (except for organizations in the Greater New York Area). This includes regular communication with members, training of new members and outreach to potential new members in order to expand the Schwartz Center’s compassionate care community. The MEA – East reports to the Director of Education and Training and coordinates efforts with Schwartz Center membership team. The MEA – East will work independently based out of his/her home office approximately 35 hours per week.

  • Lead new member sites through Schwartz Rounds training and orientation, including site visits and conference calls as needed
  • Manage the training experience of members in-person and through the learning management system.
  • Travel (as needed) to member healthcare organizations across the country to meet with current and prospective Schwartz Rounds leaders to provide training and support
  • Provide targeted outreach to new member sites in your region
  • Conduct phone calls and meetings with hospital leadership and high-level clinicians who are instrumental to the success of Schwartz Center programs
  • Provide support and facilitation of Schwartz Center educational programs, Facilitation Workshops and Community Gatherings as needed
  • Present at conferences as needed
  • Provide member updates and schedules to Member Experience Coordinator

We’re a good fit if you have: 

  • BA/BS and a minimum of 5-7 years of relevant experience.
  • Familiarity with the Schwartz Rounds program (desirable but not required).
  • Strong time management and organizational skills.
  • Comfort with public speaking and group facilitation experience.
  • A customer-service approach to serving member and colleagues.
  • Ability to think critically and creatively.
  • Flexibility to handle multiple tasks at once.
  • Comfort working independently.
  • Ability to work under pressure.
  • Sensitivity, good judgment, relationship-building skills and overall standards of excellence in communicating with members and prospects in person, by phone, and through written correspondence.
  • Ability to travel.
  • Experience with learning management systems (desirable but not required).
  • Excellent computer skills including extensive knowledge of MS Word, Outlook, Excel, PowerPoint, and Salesforce.
  • Comfort with technology.
  • Desire to be a part of an organization that is creating a better healthcare world.

 

For a deeper look at our vision and team, read more here. To apply, please submit your resume and cover letter to info@theschwartzcenter.org.

Development Intern – Fall 2019

About us:

The Schwartz Center for Compassionate Healthcare is a nonprofit organization dedicated to strengthening relationships between patients and their clinical caregivers; our programs are run in hospitals and healthcare sites across the country. The Schwartz Center relies on charitable contributions from individuals, corporations, and foundations to carry out its work, so our development staff is engaged in a variety of fundraising activities.  Development Interns are an essential part of the development team. They provide day-to-day office support for fundraising activities, work extensively with the fundraising database, and assist in preparations for mailings and events. Development Interns receive training and build skills in The Raiser’s Edge, a fundraising software program used by many non-profit organizations.

Duties Include:

  • Researching potential funders;
  • Helping with preparations for events;
  • Updating donor information in the database;
  • Transcribing meeting notes;
  • Organizing materials for mailings;
  • Preparing donor acknowledgement letters;
  • General administrative support, which includes filing, photocopying, scanning, etc.;
  • Assisting with other development and events activities as needed.

Internship Period and Commitment:

The Schwartz Center is seeking 1-3 Development Interns for the Fall. Internships are part-time and unpaid with an expected commitment of 12 or more hours per week.  The schedule is negotiable, but must fit within the standard Monday – Friday work week.

Location:

We are located at 100 Cambridge Street in Boston. It is across the street from the Bowdoin MBTA station on the Blue Line, and less than a 10-minute walk from Haymarket Station on the Green and Orange Lines as well as a 10 minute walk from Charles/MGH on the Red Line.

Requirements:

  • Applicants must be currently enrolled in a higher education degree program and arrange to obtain college/university credit for their internship.
  • Development Interns must be mature, reliable, detail-oriented, and self-driven, with a strong commitment to the quality of their work.
  • Applicants should have an interest in fundraising or non-profit organizations and have strong communication and interpersonal skills.
  • Knowledge of Windows, Microsoft Word and Excel is required; previous office experience is preferred.

To Apply:

Please email a cover letter and resume to Melissa Thaler at mthaler@theschwartzcenter.org.

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