Our Leadership

We are fortunate to have an experienced, skilled and diverse leadership committed to the work of the Schwartz Center and ensuring the compassionate experience in healthcare.

Our Leadership

Officers

Ellen R. Cohen, MSW, President

Sharon McNally, Chair
President, Camp Harbor View Foundation; Chief of Staff, Connors Family Office

Mark E. Reynolds, Vice Chair
President, CRICO

Candace Young, Treasurer
Owner and Founder, From The Ground Up

Jo Frances Meyer, Clerk
Executive Director, Boston Landmarks Orchestra

 

Board Members

Michael L. Blau, ex officio
Partner, Foley & Lardner LLP

M. Lynn Buttolph, MD, PhD
Physician, Department of Psychiatry, Massachusetts General Hospital

Michael Carson
President and CEO, Harvard Pilgrim Health Care

Robert K. Coughlin
President and CEO, Massachusetts Biotechnology Council

Rushika Fernandopulle, MD, MPP
CEO and Co-Founder, Iora Health

Kerry A. Flynn
Vice President, Chief Intellectual Property Counsel, Vertex

George V. Hager, Jr.
Chairman and Chief Executive Officer, Genesis HealthCare

Ruth Kilduff, RN

Christopher Lathan, MD, MS, MPH
Medical Director, Dana-Farber Cancer Institute at St. Elizabeth’s Medical Center
Founder and Faculty Director, Cancer Care Equity Program, Dana-Farber Cancer Institute

Joyce A. Murphy
2019 Advanced Leadership Initiative Fellow, Harvard University

Britain Nicholson, MD
Senior Vice President for Development, Massachusetts General Hospital

Jean-Paul A. Rebillard
President, MedPro Specialty, MedPro Group

Jay Shiland
Partner, MTS Health Partners LP

Marjorie Stanzler

Charlotte Yeh, MD, FACEP
Chief Medical Officer, AARP

Chairs

Betsy Pingree Frawley
Tony Starr

 

Members

Michael J. Astrue
Charlie Baker
Mimi Bartholomay, RN, MSN
Peter A. Biagetti
Howard Cohen
Richard Doherty
Andrew Dreyfus
William Knowlton
Thomas Lynch, MD
Clare Midgley
Thomas G. Roberts, Jr., MD
James Roosevelt, Jr.
Eric Schultz
Eric Schwartz, MD
Rev. Judith Swahnberg
Kate Walsh
Lynn Wiatrowski
Daniel Wofford
Marilyn Yager

The Schwartz Center for Compassionate Healthcare’s Leadership Council is composed of members who recognize the importance of compassionate care as a critical issue, are committed to the work of the Schwartz Center, and are willing and able to take an active role in the organization.

 

Co-Chairs

Michael L. Blau
Kerry A. Flynn

 

Council Members

Richard C. Bane
Andrea Cohen, MSW
Wendy K. Cohen, LICSW
Ralph DiPisa
Jon DuBois, MD
Amanda Hall
Phil Johnston
Jeffrey L. Kraines, MD
Kimberly Langer
Richard Lynch
Peter Resnick
Jan Rose
Jeanie Ungerleider, LICSW
Peter Zane

Staff

Matt Herndon
Chief Executive Officer
Matt Herndon
Matt Herndon
Chief Executive Officer

Matt Herndon joined the Schwartz Center for Compassionate Healthcare as its CEO in September 2018.

An attorney with deep roots in the healthcare industry, Matt brings more than two decades of successful strategic organizational growth and leadership to his  role. Most recently at Boston Medical Center HeathNet Plan, where he was Chief Legal Officer & Vice President of Government Affairs, Matt was responsible for the organization’s Legal and Compliance, Government and Public Affairs, Public Partnerships, and Human Resources departments. During his tenure, he oversaw the launch of several new product lines focusing on subsidized populations and seniors as well as workforce engagement initiatives.

Prior to that, Matt held leadership positions at Harvard Pilgrim Health Care and in the Office of Massachusetts Senate Counsel.

Matt focuses on strengthening and extending Schwartz Center programs, including our signature program, Schwartz Rounds®, while also working to develop a new strategic framework that will advance our reach in supporting healthcare providers in their efforts around compassionate care.

Matt received his J.D. from Case Western Reserve University School of Law and his A.B. from Bowdoin College. A longtime resident of Massachusetts, Matt lives on the South Shore with his family. He will begin his new role at the end of September.

Elizabeth Hickman
Chief Operating Officer
Elizabeth Hickman
Elizabeth Hickman
Chief Operating Officer

Since joining the Schwartz Center in 2007, Elizabeth has held a number of positions in development, communications and programming. She is responsible for leading the organization’s strategy, managing the day-to-day operations, and developing new programs and services to meet the needs of our growing membership. In addition, she oversees all corporate and strategic partnerships.

Prior to joining the Schwartz Center, Elizabeth managed large-scale fundraising initiatives for clients including the Komen Breast Cancer 3-Day and the LIVESTRONG Challenge in 19 cities across the country.

Elizabeth received her bachelor’s degree in communications from Merrimack College and an executive education certificate in nonprofit management from Harvard Business School.

Beth Lown, MD
Chief Medical Officer
Beth Lown, MD
Beth Lown, MD
Chief Medical Officer

Beth Lown has been interested in empathy, compassion, collaboration and relational and communication skills since beginning medical school four decades ago. This interest has deepened over her many years of clinical practice, and as a health professional educator and researcher. She has been an active participant in many national organizations dedicated to improving these attributes and skills.

She is the chief medical officer of the Schwartz Center for Compassionate Healthcare, a nonprofit dedicated to strengthening the relationships among patients, families and clinicians and advancing compassionate health care. In this role she develops and implements programs, curricula and research. She speaks locally, nationally and internationally about empathy, compassion and communication, and teaches these attributes and skills to health professionals across the continuum of learning.

She has also served as president and board member of the American Academy on Communication in Healthcare. This service included organizing collaborative relationships and conferences with the European Academy on Communication in Healthcare. She has served on several test materials development and standard setting committees, task forces and consulting teams for Clinical/Communication Skills for the National Board of Medical Examiners and the United States Medical Licensing Examination (Step 2 of the USMLE).

Dr. Lown is associate professor of Medicine, Harvard Medical School, Boston, MA and director of Faculty Development at Mount Auburn Hospital, Cambridge, MA. She has co-led several fellowships in medical education for faculty within the Harvard Medical School system, and is the director of the only longitudinal interprofessional fellowship in health professional education in the Harvard Medical School system.

Stephanie J. Adler Yuan, MS
Director of Education and Training
Stephanie J. Adler Yuan, MS
Stephanie J. Adler Yuan, MS
Director of Education and Training

Stephanie oversees the Schwartz Center’s training programs and educational initiatives, including all aspects of the Schwartz Rounds program. She is a writer and communications professional by training, and has worked in partnership with a range of organizations to improve employee communications practices and refine organizational messaging.

A graduate of the Program in Narrative Medicine at Columbia University, Stephanie has spoken at a number of conferences about relationships of care. She also teaches Narrative Medicine workshops for medical students and chaplains at NYU Lutheran Medical Center in Brooklyn, NY, and has worked with patient, student and caregiver groups at Memorial Sloan-Kettering Cancer Center, Maimonides Medical Center and Isabella Geriatric Center. In addition to her MS in narrative medicine from Columbia, Stephanie holds a bachelor’s degree from Tufts University.

Stephanie, her husband and two children enjoy watching the seasons change in Prospect Park, clamming on Cape Cod and hunting down great bookshops wherever they go.

Cathy Burke
Director of Communications
Cathy Burke
Cathy Burke
Director of Communications

Sheri Carey
Director of Member Operations
Sheri Carey
Sheri Carey
Director of Member Operations

Sheri is responsible for the management of the Schwartz Center membership and member programs including the operations of program activities, member communications and special projects.

Prior to joining the Schwartz Center, Sheri managed and coordinated volunteers and assisted in the growth and enhancement of volunteer programs and initiatives at Tufts Medical Center in Boston. She also served as the marketing director for the Anaheim Orange County Visitor & Convention Bureau in California. In addition to her work at the Schwartz Center, Sheri serves on the Communications Committee and Analytics Team for the American Marketing Association’s Boston Chapter.

Sheri is a graduate of California State University, Fullerton, where she earned a bachelor’s degree in business administration. In her free time, Sheri enjoys game nights, volunteering, and exploring new destinations and restaurants with her husband.

Lisa Crane
Director of Individual and Foundation Giving
Lisa Crane
Lisa Crane
Director of Individual and Foundation Giving

Lisa has the privilege of cultivating, soliciting, and stewarding individual donors to the Schwartz Center, as well as managing all aspects of the Schwartz Center’s fundraising efforts with local and national foundations. Prior to joining the Schwartz Center in 2013, she worked in a similar capacity for eight years at The Home for Little Wanderers in Boston. Lisa has a bachelor’s degree in psychology from Middlebury College and a graduate certificate in publishing and communications from the Harvard University Extension School. Lisa and her family live in the Boston area.

Michele Driscoll
Executive Assistant
Michele Driscoll
Michele Driscoll
Executive Assistant

Michele is responsible for providing executive level assistance to the Schwartz Center executive team; acting as the liaison to the Board of Directors. In addition, Michele provides general office management and support to her colleagues at the Schwartz Center.

Prior to joining the Schwartz Center in 2017 Michele was the Executive Assistant to the Vice President of Performance Excellence, Quality and Patient Relations at South Shore Hospital for over a decade. Michele also served as the senior staff liaison to South Shore Hospital’s Patient and Family Advisory Council.

Michele is a graduate of Curry College, Milton MA, where she earned a bachelor degree in Business Management / Administration with a minor in Human Resources Management.

Anna Ferrato
Data Coordinator
Anna Ferrato
Anna Ferrato
Data Coordinator

Michael Goldberg, MD
Scholar in Residence
Michael Goldberg, MD
Michael Goldberg, MD
Scholar in Residence

Michael J. Goldberg, MD is the Scholar in Residence at The Schwartz Center for Compassionate Healthcare.

He is also a member of the Skeletal Health Program at Seattle Children’s Hospital, Vice-Chair of the Division of Pediatric Orthopaedics, and Clinical Professor of Orthopaedics at the University Of Washington School Of Medicine in Seattle.

Dr. Goldberg’s major clinical interests are in the diagnosis and management of children with syndromes, complex birth defects, and skeletal dysplasias; and measuring the outcomes and functional performance of children undergoing orthopaedic treatments. He is a past president of the Pediatric Orthopaedic Society of North America; has held leadership positions in the American Academy of Pediatrics, and has been recognized with honorary memberships in the pediatric orthopaedic societies of Brazil and Italy (the first American to receive such an honor).

The majority of his professional career was spent in Boston where he was the Henry H. Banks Distinguished Professor of Orthopaedics; and currently Professor Emeritus at Tufts University School of Medicine; as well as past-Chairman of the Department of Orthopaedics at Tufts Medical Center.

Dr. Goldberg has lectured widely both nationally and internationally; authored more than 70 peer reviewed scientific articles, and the single author textbook: The Dysmorphic Child: An Orthopaedic Perspective.   He has participated in the development of outcomes instruments, performance measures, evidence based guidelines and quality initiatives for the American Academy of Orthopaedic Surgeons, the Pediatric Orthopaedic Society of North America; the American Medical Society, the American Academy of Pediatrics and government agencies with the goal to answer the questions “Are we helping? and How do we know?”

He served on the ACGME Residency Review Committee for Orthopaedic Surgery and as chair of the AAOS Evidence Based Practice Committee and the AAOS Guideline Oversight Committee. He is a team member of initiatives designed to reduce medical errors, improve workforce well-being, promote young faculty research, and create a culture of compassion at Seattle Children’s Hospital. He is the facilitator for Schwartz Rounds at Seattle Children’s.

Dr. Goldberg has served as a member and chair of the Board of Directors of The Home for Little Wanderers in Boston, the oldest and one of the largest child welfare agencies in the United States, and also served on the Board of Directors of Camp Korey in Mount Vernon, Washington, a camp for children with life altering medical conditions.

Jody Johnson
Senior Director of Development
Jody Johnson
Jody Johnson
Senior Director of Development

Clara Lauterwasser
Systems Manager
Clara Lauterwasser
Clara Lauterwasser
Systems Manager

Christina Parks
Director of Development Operations and Communication
Christina Parks
Christina Parks
Director of Development Operations and Communication

Christina is responsible for coordinating the Schwartz Center’s donor communications strategy and development team operations.

Prior to joining the Schwartz Center in 2011, she served as a professional development coordinator at the Boston law firm of Mintz Levin and as a professional networks assistant at Combined Jewish Philanthropies.

Christina has a bachelor’s degree in communication from Boston College.

Ratthana Pheap
Senior Accountant
Ratthana Pheap
Ratthana Pheap
Senior Accountant

Jennifer Rossman
Data Coordinator
Jennifer Rossman
Jennifer Rossman
Data Coordinator

Kathy Scopin, BSN, PHN, RN
Member Experience Advisor
Kathy Scopin, BSN, PHN, RN
Kathy Scopin, BSN, PHN, RN
Member Experience Advisor

Based in California, Kathy trains and orients new Schwartz Center members, provides program support to current members, and conducts outreach in the Western Region. She has long recognized and is passionate about the importance of compassion in health care.

In the early years of her career, Kathy acquired a thorough knowledge in oncology and medical nursing. With the strength of this clinical focus, she made a natural move into home health nursing and patient care coordination, eventually becoming the director of a hospital-based home health agency.

Kathy spent 14 years as a senior sales executive with Per-Se Technologies/ATWORK Corporation, the standard in resource management software for many years. Her education, nursing background and health care business acumen helped her earn top producer recognition.

Prior to moving back to her nursing roots, Kathy worked for the Cerner Corporation, initially selling, then supporting the Cerner Clairvia clinically-driven workforce management and patient flow applications. With a desire to improve patient care, Kathy joined Press Ganey Associates as a patient experience advisor collaborating with client organizations to positively impact the patient experience and achieve sustainable results.

After attending the University of California, Davis, Kathy graduated from San Francisco State University with a bachelor of science degree in nursing and holds a public health nursing certificate. She is a member of The Greater San Francisco Chapter of the Association of California Nurse Leaders.

Kathy lives with her husband and their Alaskan Malamute dog, working from her Truckee home office in the Sierra Nevada mountains. She is a supporter of the Gene Upshaw Memorial Tahoe Forest Cancer Center, Soroptimist International of Truckee Donner, Sierra Senior Services and the Humane Society of Truckee Tahoe.

Laurie Tellis
Systems Integration Manager
Laurie Tellis
Laurie Tellis
Systems Integration Manager

Laurie manages the oversight and integration of all the Schwartz Center’s database platforms, making sure that all departments have access to accurate information to support our work. Formerly, she managed our donor information systems.

Before joining the Schwartz Center, Laurie created print and online public health publications at New England SERVE and the Massachusetts Consortium for Children with Special Health Care Needs, coordinated communications at the Women’s Educational and Industrial Union (now the Crittenton Women’s Union), and taught English in corporate Japan.

Laurie has a bachelor’s degree in English and linguistics from Binghamton University, and completed master’s-level coursework in writing and publishing at Emerson College.

Melissa Thaler
Development and Events Coordinator
Melissa Thaler
Melissa Thaler
Development and Events Coordinator

Peter Underhill
Director of Finance
Peter Underhill
Peter Underhill
Director of Finance

Peter joins us from Partners Healthcare Finance where he has held several key finance positions over the past 9 years. Most recently, he served as an accounting manager, overseeing accounting and financial reporting for Newton Wellesley Hospital & North Shore Medical Center.

Prior to that, and for the majority of his tenure at Partners, he held the position of senior accounting analyst on the General Hospital Team preparing the MGH financial statements with its very challenging and complex financial structure.

Peter brings a wealth of practical experience in healthcare accounting and financial reporting and is truly an asset to the team. Peter holds a master’s degree in accountancy from Bentley University.

Careers

The Schwartz Center is fortunate to have a dedicated staff with a diverse set of talents, backgrounds and experience in numerous industries and types of organizations.

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